Ebsta 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ebsta

4.8

(104)

Pricing

Starting at $50.00 per month

About Ebsta

69% of salespeople are failing to hit quota. It's not sustainable.

If you do as you always have done, you are doomed to repeat the same mistakes.

Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision-making at every stage.

Ebsta Screenshots

Ebsta Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Conversation Intelligence

$50.00

per user, per month

Plan includes:

Call playback
Auto-qualify deals with your sales methodology
Share snippets internally and externally
Topic tracking
Key Moment and Call Summaries
Call & Topic Alerts
Ebsta AI Bot

Relationship Intelligence

$60.00

per user, per month

Plan includes:

Auto-Sync Emails
Auto-Sync Meetings
Relationship Scoring
Relationship Mapping
Relationship Trends
Capture Missing Contacts

Revenue Intelligence

$70.00

per user, per month

Plan includes:

Forecasting
Pipeline Management
Deal Insights
Projected Revenue
Forecast Roll-Ups
Forecast Trends
Forecast Pacing
Forecast Insights
Forecast Submissions
Forecast Change

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Ebsta Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Ebsta
Activity Dashboard
Activity Tracking
Calendar Management
Campaign Management
Churn Management
Collaboration Tools
Contact Management
Content Creation
Content Management
Conversation Intelligence
CRM
Customer Database
Dashboard
Email Management
Engagement Tracking
Forecasting
For Sales Teams/Organizations
Goal Management
Lead Capture
Lead Management
Lead Qualification
Meeting Management
Monitoring
Opportunity Management
Performance Management
Performance Metrics
Pipeline Management
Prioritization
Prospecting Tools
Reporting & Statistics
Sales Pipeline Management
Sales Trend Analysis
Workflow Management

Ebsta Integrations

Microsoft Outlook

Salesforce Sales Cloud

LinkedIn for Business

Bullhorn ATS & CRM

Microsoft 365

Zendesk Suite

See all 11 integrations

Ebsta User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

18%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.6

Functionality

4.7

Jessica R.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

Ebsta is a great tool for the recruiting industry!

If you can afford the cost it and enforce that your users are accessing it and using it to the full extent it can really streamline your work and make your entire team much more efficient. I would estimate that a recruiter who is loading 30 new contacts a week to their database would save around 2-3 hours per week using the entire Ebsta suite.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Ebsta helps link contact information from anywhere on the web to your database (we use Bullhorn) making you super efficient -It is easy to use and offers online help and guides so any level user can easily navigate -Connects to Outlook and Word to easily capture data and populate your database with little effort on your part. -Provides ability to quickly navigate from websites to your database with one click -Keeps data in database fresh as you are able to pull updates from the web

Cons:

- The cost for Ebsta is pretty high. To really get the benefit you have to purchase all 3 of their toolbars (they have one for email, one for word and one for the internet) and charging separately for each so that adds up. Also it's a fee per user so you are paying three costs per each employee -- and again for it to be worth it you really need to purchase all three and everyone on your team must have their own.

Eman J.

Verified reviewer

Outsourcing/ Offshoring

10000+ employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Ebsta is the email tracking buddy!

If you want the best email tracking tool to use in order for your messages to be sync on salesforce or targetrecruit, Ebsta is the best application to select from!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like Ebsta because it helps me sync all the emails I sent, receive, reply, and forward to and from the client or candidate on Salesforce. I also like the fact that I can schedule the time and date of when I will be sending an update or an email to the candidate. This help me do all of the order I receive from my boss even if it is dated a week from now because I can just schedule when the email should be sent out to a single candidate, client or a prospective client or candidate. Ebsta is great too because it enables me to see when the receiver of my email already open such correspondence.

Cons:

What I least like about Ebsta is that whenever I am using a different computer, I need to restart it again. It is very time consuming. Since it is bundle to my gmail, why can't it be just synced to the email I am using so that whenever I log in to my email, I don't need to refresh my Ebsta so that it will work again.

Dennis C.

Verified reviewer

Outsourcing/ Offshoring

10000+ employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Email Syncing on SalesForce? Use Ebsta!

Ebsta helped us managed our customer and client relationship. Without Ebsta it will be hard for us to sync our meetings and email responses to our candidate tracking system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been using Ebsta to sync email responses of candidates and clients to our candidate tracking system which is powered by SalesForce, and Ebsta made it easy for us. Before, when we were not using Ebsta it is very time consuming because we need to check each client or candidate profile then sync the message profile per profile which is very time consuming. With Ebsta, it made us sync the email message as soon as we reply to the candidate which is very convenient. We've saved soo much time because of Ebsta.

Cons:

The only thing I don't like about Ebsta is that we need to upgrade our plan so that we can avail of the Growth subscription which has additional capabilities and with additional cost too. Our Ebsta plan is already expensive, and we need to pay more to get other minor functionalities, but still Ebsta is very great!

Curt W.

Verified reviewer

Biotechnology

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Ebsta makes managing my day to day easier

Ebsta allows us to mangage and multiple touch and long sales cycle more confidently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using Ebsta Inbox for over two years and it is crucial to my daily workflow. It eliminates the need for me to organize my inbox and rely on my memory to recall followups. We have it hooked to Salesforce.com and it is provides enormous peace of mind to know that I am looking at the entire communication history of a prospect/customer when I am viewing their Contact record. And it is easy to use and administer.

Cons:

I would prefer better reporting around the Cadence functionality

Jonny D.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Engagement and Scoring like you have never seen before!

Great! I continue to be amazed and wowed by this product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ebsta is the best lead and opportunity scoring tool on the market fact! The gmail inbox api plugin makes tracking email seamless. The engagement monitoring is outstanding and really enables you to focus in the right places across your pipeline and agents. Constantly improving and changing ebsta knows engagement.

Cons:

For sometime the uX and reporting / analytics has been weak. But this is improving now and the roadmap is very strong here which is exciting.

Chris H.

Verified reviewer

Staffing and Recruiting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Saving Time

We eliminated the lost productivity from going back and forth between our ATS and the Resume Boards resulting in a significant Time Savings!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

EBSTA allows us to save time while adding people to our Bullhorn Applicant Tracking System from LinkedIn and Dice. It also simplifies adding Notes, updating Candidate Resumes and editing a Candidate Records without leaving LinkedIn or Dice. We figure it save us about 135 man-hours per year.

Cons:

We have not found any issues with EBSTA.

Joseph M.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

Cuts down my time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's cut down our time to get candidates in our database by half. And since our email is connected to EBSTA, syncing candidates information is so easy!

Cons:

Sometimes, it lags and email syncing options is not available in my accout. But once browser got refreshed, it goes back.

Efren O.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

Great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It syncs replies directly to my salesforce account and allows my work to be as easy as possible. No need to copy and paste.

Cons:

Ticketing for issues is very terrible and request are handled after few hours thus my work was hanging too.

Zach E.

Verified reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2017

A great tool to integrate Gmail and Salesforce.

Ebsta saves me time as all of the email correspondence that happens in Gmail automatically gets sent to Salesforce and connected to the proper lead or contact that I'm speaking with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ebsta's integration with Gmail and Salesforce is superb, allowing me to have all conversations with contacts automatically imported to Salesforce. This really saves time and ensures we are creating 360 degree profiles for all of our leads, contacts, and accounts.

Cons:

Ebsta's lead scoring is a great idea but is extremely inconsistent and rarely works. I also really dislike that all email templates and merge variables have to be created in Salesforce. I wish Ebsta had their own portal where I could create email templates and see email report statistics.