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Fieldpoint

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Fieldpoint 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Fieldpoint
Fieldpoint
4.1
(16)

Pricing

Pricing available upon request

About Fieldpoint

Fieldpoint is a field service management solution that optimizes mid-sized and enterprise business operations. With over 25 years of industry experience, this software delivers an all-in-one solution that transforms service organizations to run leaner, smarter, and more profitable businesses with reliable ERP integrations.

Fieldpoint invests in R&D. Therefore, with consistent product enhancements and mobile capabilities, it offers a complete and connected field service management software. It is an integrated application set with special industry extensions, giving businesses a suite with the right functionality for specific requirements.

Organizations can customize workflows and configurations in Fieldpoint for any business need without investing in constant upgrades and updates. The software’s workflow development maximizes operational efficiency, increases revenue, reduces costs, and improves customer satisfaction. It ensures consistent progression of the service delivery process from the office to the field while being adaptable to the evolving business needs through flexible configuration. The system caters to business-critical workflows like approval processes, quote manage...

ment, procurement, high severity calls, installations, and service. Fieldpoint enables companies to boost profitability with advanced analytics. It has business intelligence tools to create reports to quantify business success. Each project begins with a quote and is expanded as the project progresses to include all necessary job costing and scheduling features. Appointment and Service Activity modules account for the cost of time and labor and can incorporate this information into the billing cycle. Graphs help users visualize project margins and costs at different phases of projects: estimates versus actuals and percentage of completion. This job-costing structure provides necessary information for managing resources, as well as estimating potential revenue. In addition, all invoicing and billing can be managed from within Alert Stratus. Billing triggers can be added to a project based on a variety of factors, such as a specific date, the percentage of project completion, an important milestone, or billing based on task completion.

Fieldpoint Screenshots

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Fieldpoint Pricing and Plans

Starting price: $75.00
Free Trial
Free Version

Basic

$75.00

No plan information available

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    Fieldpoint Features

    • Popular features found in Field Service Management
      Alerts/Notifications
      Billing & Invoicing
      Calendar Management
      Contact Database
      Electronic Signature
      GPS
      Inventory Management
      Mobile Access
      Online Time Clock
      Quotes/Estimates
      Routing
      Service History
    • More features of Fieldpoint
      Accounting
      Activity Tracking
      Alerts/Escalation
      API
      Appointment Management
      Availability Management
      Client Portal
      Collaboration Tools
      Configurable Workflow
      Contract/License Management
      CRM
      Customer Database
      Customizable Fields
      Customizable Forms
      Customizable Reports
      Dashboard
      Dispatch Management
      Document Management
      Drag & Drop
      Employee Scheduling
      Estimating
      Expense Tracking
      Inventory Control
      Job Costing
      Job Management
      Maintenance Scheduling
      Multi-Location
      Payment Collection in the Field
      Projections
      Project Tracking
      Real-Time Notifications
      Real-time Scheduling
      Real-Time Updates
      Reporting & Statistics
      Scheduling
      Self Service Portal
      Service Level Agreement (SLA) Management
      Task Management
      Task Scheduling
      Technician Management
      Time Tracking
      Work Order Management

    Fieldpoint Integrations

    QuickBooks Online
    QuickBooks Online
    NetSuite
    NetSuite
    Salesforce Sales Cloud
    Salesforce Sales Cloud
    Dynamics 365 Business Central
    Dynamics 365 Business Central
    PaySimple
    PaySimple
    QuickBooks Desktop
    QuickBooks Desktop

    See all 9 integrations

    Fieldpoint User Reviews

    Overall Rating

    4.1

    Ratings Breakdown

    5

    50%

    4

    31%

    3

    6%

    2

    6%

    1

    6%

    Secondary Ratings

    Ease of Use

    3.8

    Value for money

    3.8

    Customer support

    4.2

    Functionality

    3.9

    VN

    Vinci N.

    Verified reviewer

    Public Safety

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed July 2022

    New Database

    5

    The staff are grat, they respond to all questions promptly. Our implemenation person [SENSITIVE CONTENT]was fantastic. He was patient and helped the company through the difficult transition from our old database to the new system.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    We implemented Fieldpoint March 2020. The experience was difficult due to the pandemic and staff. We selected a couple of modules and made changes as we progressed through the training and setup. Overall, the product is great. Dashboard is easy to navigate, invoices/work orders/purchase orders are very helpful. We've adapted to the system very well. We're not utililizing the program to it's fullest potential and hope to complete the other modules soon. We're hoping to set up timesheets, progress billing and contracts soon. These modules will provide more efficiencies for our company.
    Cons:
    The mobilie application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app.

    Reasons for switching to Fieldpoint

    The software was moved to Europe, no software consultant in Canada.

    Vendor Response

    Hi Vinci, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss your feedback around the mobile application. Please reach out to your consultant directly or send us a note at support@fieldpoint.net

    Replied July 2022

    Read More

    NN

    Nigel N.

    Verified reviewer

    Automotive

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed July 2022

    Fieldpoint Review

    4

    Good because of customer service, otherwise very poor

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    3
    Functionality
    icon
    Pros:
    Strong customer support, without the support of Fieldpoint staff like [SENSITIVE CONTENT] and [SENSITIVE CONTENT] my company would have discontinued use of Fieldpoint
    Cons:
    I have had several issues arise due to Fieldpoint not doing proper data validation, FP allows users to put characters into fields that should not be allowed then error out when attempting to retrieve info.

    Vendor Response

    Hi Nigel, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net.

    Replied July 2022

    Read More

    TF

    Tn F.

    Verified reviewer

    Farming

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed July 2022

    A good start, but let down by integration

    3

    It served our needs but ultimately we had to replace FP with a more integrated solution.

    Ratings Breakdown

    3
    Ease of use
    2
    Value for money
    2
    Customer support
    3
    Functionality
    icon
    Pros:
    Web-based Mobile app Offline accessible
    Cons:
    Integration to dynamics GP was poor Manual syncing Inventory on mobile was not great Separating technician time for call time was difficult

    Vendor Response

    We would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net.

    Replied July 2022

    Read More

    JJ

    Jan J.

    Verified reviewer

    Outsourcing/ Offshoring

    501-1000 employees

    Used daily for more than 2 years

    Review source

    Reviewed July 2022

    A must !

    5

    Ratings Breakdown

    5
    Ease of use
    3
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The best support team share idea that fits your business problem to come up the best solution.
    Cons:
    Not satisfied with the validation they need to work on this.

    Vendor Response

    Hi Jan, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net.

    Replied August 2022

    Read More

    JB

    Jorge B.

    Verified reviewer

    Construction

    11-50 employees

    Used daily for less than 6 months

    Reviewed August 2022

    FieldPoint Review

    5

    Ratings Breakdown

    3
    Ease of use
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    What I like the most about this software is how easy it is to track jobs using the work order system. Field point makes it easy to track labor and material on work orders. The resource calendar is also a very useful tool when used, to schedule appointments for the techs throughout the week. The invoice preview feature was very useful in also tracking the progress of a job.
    Cons:
    For me personally I found it to be a little frustrating at the beginning to get used to the program and fully implement it. In certain situations, the software can also be somewhat restrictive, especially when mistakes are made and need to be corrected. I found data entry in the software to be tedious at times.

    Vendor Response

    Hi Jorge, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net.

    Replied August 2022

    Read More

    JH

    Janeth H.

    Verified reviewer

    Hospital & Health Care

    51-200 employees

    Used weekly for less than 2 years

    Review source

    Reviewed July 2022

    The software does not work well offline and is not reliable

    2

    Very frustrating. We were told that the reporting will be an important advantage of this program, but so far we had to make customizations that we had to pay out of our pockets to have what we need.

    Ratings Breakdown

    1
    Ease of use
    2
    Value for money
    4
    Customer support
    2
    Functionality
    icon
    Pros:
    [SENSITIVE CONTENT]. He has worked hard.
    Cons:
    The biggest problem is the connection with the server. The program needs a really good internet connection to work, otherwise, the information does not transfer to the server the way it should. Our technicians have had the most difficult time since we started with FP. They complain about their time and expenses not saving properly. Checklists not loading fast enough. The list is long. When they fix something, other things break... The best of FP so far is having [SENSITIVE CONTENT] always willing to help, he always tries his best to keep us happy, but it's very hard when the program is not reliable. After almost 2 years we have seen some improvement, but it has been so hard!

    Reasons for switching to Fieldpoint

    Improve performance in the field. Better reporting

    Vendor Response

    Hi Janet, we would like to thank you for your evaluation and would love the opportunity to connect with you to further discuss. Please reach out to your consultant directly or send us a note at support@fieldpoint.net.

    Replied July 2022

    Read More

    MT

    Maria T.

    Verified reviewer

    Facilities Services

    501-1000 employees

    Used daily for less than 6 months

    Reviewed July 2022

    Review

    5

    So far the experience has been positive. Still learning to use the system and customer support has been great in assisting with out needs

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    The billing was the most important part of this software. Needed something that could track time and expenses and be able to invoice clients all out of one system
    Cons:
    It feels slow at times, and it takes a bit longer to navigate through pages. Would like to have a drop-down menu instead of typing

    Reasons for choosing Fieldpoint

    Overall ease of use

    Reasons for switching to Fieldpoint

    Billing/invoicing was not available, and it could not sync to QB

    Vendor Response

    Hi Maria, we would like to thank you for your evaluation. If you would like to discuss any specific needs, please reach out to your consultant directly or send us a note at support@fieldpoint.net.

    Replied August 2022

    Read More

    MC

    Missy C.

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2016

    Very Extendable

    4

    We are currently on Alert by Field Point, with plans to move to the new platform Field Point. Alert has become integral to how we operate. It touches all departments and has allowed us to scale as we grow. The team at Field Point understands our business model and has guided us as we push the envelope on how to extend the functionality into every aspect of our business. Alert has become the platform on which we run our business operations. Highly extendable, it has been configured to meet the challenges of our high volume of incidents. The issue reporting has provided insight into how to improve processes. Tasks and checklists guide users, greatly reducing training efforts while supporting consistency. Our Field Labor force leverage the Vendor Portal to receive work orders and provide deliverables which validate scope completion. In conclusion, Alert has been an important part of our service engine as we continue to grow

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality

    Read More

    GT

    Greg T.

    Information Technology and Services

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed October 2016

    Great Product - Provided by a Great Team!

    5

    We have been a customer of Fieldpoint since 2003. I have worked in software consulting - prior to 2003, and now serve as the VP, IT at our company. So I've had the chance to work with many software vendors. I can confidently tell you that if you are looking for a great product backed by a team that will always deliver what they commit to.....then look no further. You will be happy working with Fieldpoint - they listen to your business needs and then suggest the best solution. In a world full of new software companies emerging all the time - choose our trusted software vendor, Fieldpoint. Feel free to contact me - I'd be happy to share my experience with you.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Flexibility Customizable toolset Great implementation/support team
    Cons:
    No cons - they have always been quick to resolve any issue we experience.

    Read More

    TW

    Tami W.

    Telecommunications

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed October 2016

    I have used it with two companies and would recommend for any service organization

    4

    I have implemented and used this software in two companies. Both have had great experiences with the employees and the product. One company used out of box features that complimented their organization well, where the other customized it to fit the needs of all employees. Both implementations were very well received by the end users who enjoyed working in it.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    The systems can be customized to whatever your organization needs. The employees/developers are wonderful to work with.
    Cons:
    Scheduling tools need to be more flexible for the employees. Rumor has it that they have made strides to this part of the software in the latest version.

    Read More

    Showing 1 - 10 of 16 Reviews

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