FranConnect 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FranConnect

4.3

(201)

Pricing

Pricing available upon request

About FranConnect

FranConnect is a cloud-based solution, which assists franchise-based businesses with managing operations, communications and projects. Key features include performance management, royalty calculation, reputation management and lead nurturing.

The FranConnect platform comes with a CRM module that enables administrators to manage territories and documents, track marketing campaigns, send automated emails to leads and monitor delivery schedules. Managers can onboard new stores or restaurants, monitor the clearance process, promote collaboration between multiple departments and receive notifications to track status. Additionally, the communications hub stores operational manuals, marketing materials, best practices, franchisee feedback and more.

FranConnect facilitates integration with third-party applications including HubSpot, QuickBooks, Salesforce, LinkedIn, Microsoft, and POS systems. Marketers can manage brand presence on social media, run email marketing campaigns, monitor online reviews and automate ad localization. The solution is available on monthly subscriptions and support is provided via phone, email, and other online measures.

FranConnect Screenshots

FranConnect Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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FranConnect Features

Popular features found in Franchise Management
Audit Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Franchise Intranet
Inventory Management
Job Scheduling
Point of Sale (POS)
Sales Activity Management
Website Management
More features of FranConnect
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Appointment Scheduling
Approval Process Control
Archiving & Retention
Assessment Management
Asset Tracking
Assignment Management
Asynchronous Learning
Audit Planning
Audit Trail
Automatic Re-ordering
Blended Learning
Brand Management
Built-in Course Authoring
Built-in LMS
Calendar Management
Call Logging
Campaign Management
Certification & Licensing
Certification Tracking
Collaboration Tools
Commenting/Notes
Commission Management
Communications Management
Complaint Management
Compliance Management
Compliance Tracking
Construction Tracker
Contact Management
Content Library
Content Management
Corporate/Business
Corrective and Preventive Actions (CAPA)
Course Management
Course Tracking
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Defect Tracking
Discussions/Forums
Document Coding & Control
Document Management
Document Storage
Drag & Drop
eLearning Companies
Electronic Signature
Email Management
Email Marketing
Email Templates
Email Tracking
Enrollment Confirmation
Environmental Compliance
Equipment Management
Event Triggered Actions
Extended Enterprise Learning
Feedback Management
File Sharing
Forecasting
For Field Service
Forms Management
For Sales Teams/Organizations
Franchise Operations Management
Gamification
Generative AI
Goal Setting/Tracking
Incident Management
Inspection Management
Interaction Tracking
Interactive Content
ISO Compliance
Issue Management
Knowledge Base Management
Lead Capture
Lead Distribution
Leaderboards
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Learner Portal
Learning Management
Learning Paths/Tracks
Marketing Automation
Marketing Management
Mobile Access
Mobile App
Mobile Learning
Monitoring
Multi-Channel Communication
Multi-Language
Multi-Location
Nonconformance Tracking
Offline Access
Onboarding
Online Store
Opportunity Management
OSHA Compliance
Performance Metrics
Pipeline Management
Policy Management
Predictive Analytics
Process/Workflow Automation
Product Catalog
Progress Reports
Progress Tracking
Prospecting Tools
Quality Control
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Referral Tracking
Regulatory Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Risk Alerts
Risk Analysis
Risk Assessment
Risk Management
Role-Based Permissions
Royalty Management
Sales Forecasting
Sales Pipeline Management
Sales Reports
Sales Trend Analysis
SCORM Compliance
Search/Filter
Segmentation
Self-paced Learning
Single Sign On
Skills Assessment
Skills Tracking
Social Learning
Social Media Integration
Source Tracking
Status Tracking
Supplier Quality Control
Supply Chain Management
Support Ticket Management
Surveys & Feedback
Synchronous Learning
Task Management
Template Management
Territory Management
Tests/Assessments
Third-Party Integrations
Training Administration
Training Management
Transfers/Routing
User Management
Version Control
Web Forms
Workflow Management

FranConnect Integrations

Facebook Creator Studio

Zapier

NetSuite

Facebook Apps and Tabs

Stripe

Salesforce Sales Cloud

See all 25 integrations

FranConnect User Reviews

Overall Rating

4.3

Ratings Breakdown

46%

42%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.5

Functionality

4.2

Johnny T.

Verified reviewer

Food & Beverages

51-200 employees

Used weekly for more than 2 years

Reviewed June 2025

Strong Platform to Build & Maintain Your Business

Franconnect has long been a leader in the industry. In my career in restaurant operations and training leadership I have engaged with the product on several occasions. The product is a robust platform that can set the stage for an integrated system to track all activities from initial conversations to the lifecycle of a business. Building that base for activities is extremely beneficial so you don't have disparate systems with disconnected data. I have used FranConnect in various capacities and always found it to be a great tool for efficiency and effectiveness. Every member of the team I have engaged has been incredibly helpful, insightful, and a pleasure to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FranConnect is user-friendly while providing numerous features and functionality. The platform saves significant time and manual effort. Within the platform you can manage all the way from sales to development to operations with interconnected analytics providing actionable insights. Beyond the product, the team is all around fantastic. Responsive, knowledgeable, and always eager to help.

Cons:

While the platform is user-friendly, it can be a bit to learn for some and may be somewhat complex in areas. For more creative users, there can be some limitations on customizations.

Reasons for choosing FranConnect

Integrated features and previous experience.

Reasons for switching to FranConnect

Franconnect had better features and functionality with a more reasonable price.

Vendor Response

Johnny- We truly appreciate you taking the time to share such a comprehensive and thoughtful review. It’s fantastic to hear that our platform’s integrated capabilities and user-friendly design have helped streamline your processes and deliver meaningful insights. We’re also thrilled that our team has consistently provided the support and responsiveness you deserve. Your feedback on the learning curve and customization options is incredibly valuable, and we’ll continue working to enhance the experience for all users. Thanks again for your continued partnership—we’re proud to support your success!

Replied June 2025

Emily D.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Reviewed June 2025

Ziebart Implementation Review

The team was very efficient and helpful throughout the entire process. We stayed on track from the very beginning because the FC team helped move us through implementation despite our team internally figuring things out. Very rarely did they not have an answer or solution to our problems and questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely helpful getting our new sales process into the system. As we started implementation we were creating a new process internally- the team was patient while we figured things out and helped bring different aspects to the journey to life.

Cons:

I wish the backside or 'Settings' for Admin was easier to navigate. I also wish the 'Export' feature was similar. Although all the information is nice, I wish I could easier export a list of contacts, their basic information from [X inquiry date] to [Y inquiry date].

Reasons for switching to FranConnect

Because FranConnect offers more features and integrations.

Vendor Response

Thank you so much Emily for your thoughtful review and the 5-star rating! We're thrilled to hear that your implementation experience with FranConnect was smooth and that our team was able to support you effectively throughout the process. It's especially rewarding to know we could help bring your new sales process to life while you were shaping it internally. We also appreciate your constructive feedback regarding the Admin settings and Export functionality. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to enhance the platform’s usability and reporting capabilities. It’s been a pleasure partnering with Ziebart, and we look forward to supporting your continued success!

Replied June 2025

Kyle C.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Other better options

Previously 4

I think there were certain things I liked about franconnect but I think zoho is much more user friendly

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Previously 4

Functionality

Previously 4

Pros:

I liked the follow up process with leads and how we could set up specific categories for buckets to organize lead flow.

Cons:

Not much flexibility to customize the program, automate texting with the crm system emails. Some of this might have changed now since I switched to zoho.

Joel R.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Reviewed October 2025

FranConnect is a reliable vendor for CRM and Franchise management services

They have been a good partner and have made updates and changes to help us serve and manage our franchise locations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are quick to reply and conscientious to follow up! They have made many updates for me over the 18 years I have used their services.

Cons:

Some of their document creation editors can be a bit tricky or clumsy to use especially when needing to copy and paste from an outside document.

Vendor Response

Thank you Joel for sharing your feedback and for being such a long-standing partner—18 years is an incredible milestone, and we’re honored to have supported you throughout that journey! We’re glad to hear that our updates and responsiveness have helped you manage and serve your franchise locations effectively. We appreciate your note about the document creation editors. Ease of use is a priority for us, and feedback like yours helps guide improvements. Our team is actively working on ways to make content editing and formatting more seamless. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

Replied December 2025

Brandy L.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed July 2025

FranConnect

I am in FranConnect everyday and it is extremely helpful and beneficial. I would recommend it to anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that everything is at my fingertips. I have never had a problem while using it. Anytime that I need something I can just go in and look it up.

Cons:

There is really nothing that I do not like. I haven't experienced anything that I did not like. Very pleased,

Vendor Response

Thank you Brandy for taking the time to share your experience! We’re delighted to hear that FranConnect has become such an integral part of your daily workflow and that you find everything you need right at your fingertips. Knowing that the platform consistently meets your expectations means a lot to us. Your recommendation is the highest compliment we could receive, and we truly appreciate your trust over the past two years. We’ll continue working hard to ensure FranConnect remains a reliable and valuable resource for you and your team. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

Replied December 2025

Jeffrey W.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Reviewed July 2025

FranConnect is an important tool, especially for new franchise owners

I use it daily and with use i get more comfortable and familiar. It is easily navigable but would benefit from a bit of a redesign to improve the user interface. It is pretty quick with loading and downloading which is nice. I have not used it on an iPad or iPhone but would love to see an app for that

Ratings Breakdown

Ease of use

Functionality

Pros:

I find value with FranConnect to keep me up to date with the National Support Center and the goings on with the franchise in general. Anytime I need to find marketing materials, all I have to do is search and typically they are there. If i need something created, there is a place for that too. I also like the fact that the site is secure and that I have to log back in after inactivity. Its a good way to keep proprietary info secure.

Cons:

The interface is a bit old and dated looking. I would love a cleaned up front end with a better calendar and a better directory. I would like to see a map of franchisees and their territories. I would also like to sort franchisees by state and city separate. Please include the H.H. name in addition to the business name. As for the National Support center, an org chart with quick click to contact would be incredibly helpful.

Vendor Response

Thank you for your review. We're delighted to hear FranConnect helps you stay connected with the National Support Center and access marketing materials efficiently. I’m excited to share updates that address your suggestions: Mobile Apps – We offer native apps for iOS and Android, fully supporting iPads and iPhones with secure, on-the-go access. Enhanced UI – A redesigned interface improves navigation, calendar, and directory features for franchisee communication and engagement. Analytics/Visualizations – Our platform supports franchisee mapping, sorting by state/city, and org charts with quick contact—if your data is in FranConnect, we can help set this up. Frannie AI – Our Franchisee Support AI agent simplifies finding info, getting answers and managing operations tasks significantly easier. We’d love to connect you with our Customer Success team to ensure you’re getting the most out of these features. Feel free to reach out at products@franconnect.com.

Replied August 2025

Ryan W.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Reviewed June 2025

A massive sandbox for all your needs as a Franchisor

Overall my experience with Franconnect has been positive. I always get a response when I need help and they do a great job of following up until a resolution is found.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Franconnect is it's versatility and customizability. There is almost always a solution or efficiency that can be found which will result in making our company stronger in one way or another.

Cons:

The same thing that makes it great is also a pain. There is SOOO much that you can build out, and it's constantly getting upgraded. If you don't stay on top of it you will miss out on optimizations, and it's easy to run into walls if you don't fully understand how the back end is built and needs to be navigated. Their support is good, but with so many levers to check and a significant knowledge base to maintain, the solves rarely come same day.

Vendor Response

Thank you for the thoughtful review, Ryan! It’s great to hear that FranConnect’s flexibility and customizability are delivering real value to your business. We understand the platform’s depth can be a lot to navigate, and we’re committed to making that experience as seamless and intuitive as possible. Your feedback helps us keep improving, and we’re grateful to have you as part of the FranConnect community!

Replied July 2025

Zoraida R.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 6 months

Reviewed June 2025

Helps keep our team organized, all in one place

Overall, using FranConnect for our needs has definitely been a learning curve for our team. We still frequently reach out to the support team for help, when needed. However, once everything was finally set up and we had a good foundation in place, it lead to a much more structured and organized way to access important information for our business, all in one place, by both internal corporate and external franchise users, if we so choose to. There are also a number of additional modules we can always look into in the future as our business grows and evolves, which is reassuring.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our team likes how customizable the modules are and how easy it is to reach out to support when you're in a jam or just aren't sure where to go, what to do or how to find something. Their support team is very friendly and great with follow ups.

Cons:

We find it's a little challenging to navigate and use. Not super user friendly for folks who have a) never used a platform like it and/or b) are used to simpler dashboards and programs (our team is very much G-Suite users where we feel FranConnect is reminiscent of Microsoft).

Vendor Response

Thank you Zoraida for your thoughtful review and for sharing your experience with FranConnect! We’re glad to hear that the platform has helped your team stay more organized and centralized, and that our support team has been a reliable resource during your onboarding and beyond. We understand that adapting to a new system can come with a learning curve, and we truly appreciate your patience and persistence. Your feedback about usability and navigation is incredibly valuable. We’re continuously working to improve the user experience. If there are specific areas where we can make things easier or more intuitive, we’d love to hear more. We’re also excited that you see potential in exploring additional modules as your business grows. We’re here to support you every step of the way. Thanks again for being part of the FranConnect community!

Replied June 2025

Annahlise C.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Reviewed December 2025

Fran Review

I would say overall it is good, but would like to see more upgrades and improvements. Especially the app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Task Management Value for money Customer Support for admin side Training Videos Report Pulling Function

Cons:

User Interface The mobile app is hard to use Sometimes there is lagging from mobile app No text message alerts

Vendor Response

Thank you so much for sharing your feedback Annahlise and for being a valued FranConnect user! We’re thrilled to hear that you find our task management, reporting, training resources, and customer support helpful. Your comments truly motivate us to keep delivering value. We also appreciate your suggestions regarding the mobile app and user interface. Continuous improvement is a priority for us, and we’re actively working on enhancements to make the app more intuitive and responsive. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

Replied December 2025

Daniel T.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Reviewed December 2025

Robust tool