FranConnect 2026: Benefits, Features & Pricing

Wondering if FranConnect is right for your organization?

Our Franchise Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

FranConnect

4.3

(202)

Pricing

Pricing available upon request

About FranConnect

FranConnect is a cloud-based solution, which assists franchise-based businesses with managing operations, communications and projects. Key features include performance management, royalty calculation, reputation management and lead nurturing.

The FranConnect platform comes with a CRM module that enables administrators to manage territories and documents, track marketing campaigns, send automated emails to leads and monitor delivery schedules. Managers can onboard new stores or restaurants, monitor the clearance process, promote collaboration between multiple departments and receive notifications to track status. Additionally, the communications hub stores operational manuals, marketing materials, best practices, franchisee feedback and more.

FranConnect facilitates integration with third-party applications including HubSpot, QuickBooks, Salesforce, LinkedIn, Microsoft, and POS systems. Marketers can manage brand presence on social media, run email marketing campaigns, monitor online reviews and automate ad localization. The solution is available on monthly subscriptions and support is provided via phone, email, and other online measures.

FranConnect Screenshots

FranConnect Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

FranConnect Features

Popular features found in Franchise Management
Audit Management
Billing & Invoicing
CRM
Employee Management
Financial Management
Franchise Intranet
Inventory Management
Job Scheduling
Point of Sale (POS)
Sales Activity Management
Website Management
More features of FranConnect
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Appointment Scheduling
Approval Process Control
Archiving & Retention
Assessment Management
Asset Tracking
Assignment Management
Asynchronous Learning
Audit Planning
Audit Trail
Automatic Re-ordering
Blended Learning
Brand Management
Built-in Course Authoring
Built-in LMS
Calendar Management
Call Logging
Campaign Management
Certification & Licensing
Certification Tracking
Collaboration Tools
Commenting/Notes
Commission Management
Communications Management
Complaint Management
Compliance Management
Compliance Tracking
Construction Tracker
Contact Management
Content Library
Content Management
Corporate/Business
Corrective and Preventive Actions (CAPA)
Course Management
Course Tracking
Credit Card Processing
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Data Visualization
Defect Tracking
Discussions/Forums
Document Coding & Control
Document Management
Document Storage
Drag & Drop
eLearning Companies
Electronic Signature
Email Management
Email Marketing
Email Templates
Email Tracking
Enrollment Confirmation
Environmental Compliance
Equipment Management
Event Triggered Actions
Extended Enterprise Learning
Feedback Management
File Sharing
Forecasting
For Field Service
Forms Management
For Sales Teams/Organizations
Franchise Operations Management
Gamification
Generative AI
Goal Setting/Tracking
Incident Management
Inspection Management
Interaction Tracking
Interactive Content
ISO Compliance
Issue Management
Knowledge Base Management
Lead Capture
Lead Distribution
Leaderboards
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
Lead Scoring
Lead Segmentation
Learner Portal
Learning Management
Learning Paths/Tracks
Marketing Automation
Marketing Management
Mobile Access
Mobile App
Mobile Learning
Monitoring
Multi-Channel Communication
Multi-Language
Multi-Location
Nonconformance Tracking
Offline Access
Onboarding
Online Store
Opportunity Management
OSHA Compliance
Performance Metrics
Pipeline Management
Policy Management
Predictive Analytics
Process/Workflow Automation
Product Catalog
Progress Reports
Progress Tracking
Prospecting Tools
Quality Control
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Referral Tracking
Regulatory Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Revenue Management
Risk Alerts
Risk Analysis
Risk Assessment
Risk Management
Role-Based Permissions
Royalty Management
Sales Forecasting
Sales Pipeline Management
Sales Reports
Sales Trend Analysis
SCORM Compliance
Search/Filter
Segmentation
Self-paced Learning
Single Sign On
Skills Assessment
Skills Tracking
Social Learning
Social Media Integration
Source Tracking
Status Tracking
Supplier Quality Control
Supply Chain Management
Support Ticket Management
Surveys & Feedback
Synchronous Learning
Task Management
Template Management
Territory Management
Tests/Assessments
Third-Party Integrations
Training Administration
Training Management
Transfers/Routing
User Management
Version Control
Web Forms
Workflow Management

FranConnect Integrations

Facebook Creator Studio

Zapier

NetSuite

Facebook Apps and Tabs

Stripe

Salesforce Sales Cloud

See all 25 integrations

FranConnect User Reviews

Overall Rating

4.3

Ratings Breakdown

46%

42%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.5

Functionality

4.2

Alec B.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 6 months

Reviewed July 2025

AB review of product

Overall, my experience has been exceptional. I would recommend this site to anyone looking to receive high level analytics.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to use FranConnect. It allows me to view relevant data which I use to compose reports and decipher analytics to grow our operation.

Cons:

So far, I do not have any complaints with FranConnect. At first, there was a delay with trying to figure out how to navigate, but once I figured it out, it was easy

Vendor Response

Thank you for your review Alec! We're thrilled to hear FranConnect makes it easy for you to access relevant data and build reports that support your operation’s growth. It’s great to know the platform has become intuitive and valuable in your day-to-day work. If you ever have suggestions or ideas to make your experience even better, we’d love to hear them! Please feel free to reach out to us at products@franconnect.com.

Replied August 2025

Scott B.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Reviewed September 2025

Love FranConnect!!

I can confidently say FranConnect has exceeded expectations. The platform makes franchise management more efficient, provides clear insights, and helps keep everything organized. I really haven’t run into any negatives—only benefits. I would highly recommend it to anyone in franchising

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, very intuitive. Creating reports is a breeze, gathering all the information you need, and none of what you don't need. The CS is second to none, very knowledgeable and helpful.

Cons:

FranConnect has been a game-changer for our franchise management. It’s intuitive, effective, and supports our business seamlessly. I haven’t found a single negative—just a solid, reliable system

Vendor Response

Thank you Scott for such a great review! We’re thrilled to hear that FranConnect has not only met but exceeded your expectations. Knowing that the platform helps you stay organized, provides clear insights, and makes reporting effortless is exactly what we strive for. Your comments about our CS team mean a lot—they work hard to ensure every interaction is helpful and knowledgeable, so we’ll be sure to share your feedback with them. We’re honored to be considered a “game-changer” for your franchise management. If you ever have ideas for new features or ways we can make your experience even better, reach out to us at products@franconnect.com.

Replied December 2025

Kyle C.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Other better options

Previously 4

I think there were certain things I liked about franconnect but I think zoho is much more user friendly

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Previously 4

Functionality

Previously 4

Pros:

I liked the follow up process with leads and how we could set up specific categories for buckets to organize lead flow.

Cons:

Not much flexibility to customize the program, automate texting with the crm system emails. Some of this might have changed now since I switched to zoho.

Annahlise C.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Reviewed December 2025

Fran Review

I would say overall it is good, but would like to see more upgrades and improvements. Especially the app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Task Management Value for money Customer Support for admin side Training Videos Report Pulling Function

Cons:

User Interface The mobile app is hard to use Sometimes there is lagging from mobile app No text message alerts

Vendor Response

Thank you so much for sharing your feedback Annahlise and for being a valued FranConnect user! We’re thrilled to hear that you find our task management, reporting, training resources, and customer support helpful. Your comments truly motivate us to keep delivering value. We also appreciate your suggestions regarding the mobile app and user interface. Continuous improvement is a priority for us, and we’re actively working on enhancements to make the app more intuitive and responsive. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

Replied December 2025

Lisa K.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Reviewed June 2025

Highly Recommend Fran Connect

I have found it very easy to use and I use it every day. It allows me to send emails to my leads in a very simple process. It allows me to cut and paste into the form to send an email allowing me to either keep the formatting or chose not to. It is very effective in all aspects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used FranConnect for 7 years and love the ease of use. I am able to take copious notes that allow me to be able to connect well with my leads even if it has been years since I spoke with them in some instances.

Cons:

When I input a phone number, I have to try it several ways in order to get it to pull up the lead. For example with dashes and without depending on how the lead was inputed.

Vendor Response

Thank you so much Lisa for your kind words and for being a loyal FranConnect user for 7 years! We're thrilled to hear how our platform helps you stay connected with your leads and simplifies your daily workflow. We also appreciate your feedback on lead search by phone number—our team is actively exploring ways to make that process more intuitive. Your insights help us improve, and we're grateful to have you as part of the FranConnect community!

Replied July 2025

Chuck R.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Reviewed September 2025

Franchise Business Coach

Very good, been almost 10 years now. I use the platform almost daily to record calls and meetings, topics discussed, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a great platform for keeping everything handy and recorded as required by the Agreements. I can direct all of my owners to go there to see the current news, etc.

Cons:

Documents section needs an Add button on the top of the list rather than the bottom of the list. This would make it much easier to upload new documents without scrolling all of the way down.

Vendor Response

Thank you, Chuck, for your continued trust and loyalty over the past decade! We're thrilled that FranConnect supports your daily workflow and helps you stay organized. We're especially glad that the platform makes it easy for your owners to stay informed and connected. Your feedback about the Documents section is incredibly valuable—adding an upload button at the top is a great suggestion, and we’ve shared it with our product team. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

Replied September 2025

Kaela S.

Verified reviewer

Cosmetics

11-50 employees

Used weekly for more than 2 years

Reviewed July 2025

Simple and Helpful, But Search Could Be Better

Overall, my experience with FranConnect has been pretty good. I mainly use it for training and to find resources related to European Wax Center. It makes it easier to stay organized and up to date. Even though the search tool isn’t perfect, the platform itself is super helpful and a big part of my day-to-day work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about FranConnect is that it’s really easy to use. The layout is simple, and everything is organized in a way that makes sense. It’s especially helpful for staying on top of training and updates.

Cons:

The search feature could be better. When I try to look up something specific, it pulls up a lot of similar results, which makes it harder to find exactly what I’m looking for. It just slows me down sometimes.

Vendor Response

Kaela- Thanks for sharing your experience with FranConnect! We're glad to hear that FranConnect’s layout and organization make it easy for you to stay on top of training and updates—especially in your work with European Wax Center. It’s great to know the platform supports your day-to-day needs. We've shared your note about the search feature with our product team, and enhancements are already underway. If you ever have additional feedback or suggestions, feel free to reach out to us at products@franconnect.com.

Replied August 2025

Zachary D.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Reviewed November 2025

Great Product that looks Dated

FranConnect is been great. The customization with reporting or using custom integrations has been great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FranConnect allows for a lot of customization when displaying links and allows us to pull many reports from one source.

Cons:

The UX/UI can be a bit messy. Some of it feels dated and not current. But it's cosmetic fixes mostly.

Vendor Response

Thank you Zachary for sharing your feedback and for being a FranConnect user for the past year! We’re thrilled to hear that the customization options and reporting capabilities have been helpful for your team—that’s exactly what we aim to deliver. We also truly appreciate your comments about the UX/UI. Your perspective matters to us, and we want you to know that we’re actively working on design updates to make the experience more modern and intuitive. While some of these changes are cosmetic, we understand how important a clean, current interface is for usability and overall satisfaction. If you have additional suggestions, we welcome you to reach out to us at products@franconnect.com.

Replied December 2025

Myrna V.

Verified reviewer

Consumer Services

10000+ employees

Used daily for less than 2 years

Reviewed July 2025

Great Application To use

my overall experience is quick and easy. Simple and I love that everything is straight to the point.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the information is so easy to find. I have no trouble looking up anything I need. All the links are easy to find and understand.

Cons:

I really do not have any trouble with the app. Everything about the app is self-explanatory. i enjoy the breeze of navigating through it.

Vendor Response

Thank you so much for your thoughtful review Myrna! We're thrilled to hear that you find FranConnect easy to navigate and that the information is readily accessible. Simplicity and clarity are core to our design philosophy, so it’s incredibly rewarding to know that your experience has been smooth and intuitive. Your feedback reinforces our commitment to delivering a user-friendly platform that empowers professionals like yourself. If you ever have suggestions or ideas for future enhancements, feel free to reach out to us at products@franconnect.com!

Replied August 2025

Sergio O.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

FranConnect Review.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FranConnect Sales Module is a great CRM for keeping track of franchisee leads, and potential franchise owners. The reporting system is robust. Overall, a lot of capabilities in a relatively user-friendly system. Good response when submitting a request or a new ticket. Very easy to run financial reports and get data for franchise locations and store documents such as insurance certificates, owner certifications & franchise agreements.

Cons:

The internal operational modules and the library where you can store documents could use an upgrade. Not a great place to put best practices, the forums are in a very outdated format and not user-friendly. The modules do not sync or communication between sales, operations, hub, etc. They seem to store their own data without easy of finding the appropriate information in a quick manner. Ability to sync emails to outlook is not very user friendly.

Showing 1 - 10 of 202 Reviews

See All Reviews