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Freshdesk vs Incident IQ: Which is best for you?
per month
Pricing available upon request
and Demo
Features
- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
- The self-service portal saves time and cost of registration for new employees.
- Slow to implement user feedbackSome updates have stripped away features in exchange of simplicity.
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Recommendations
