Freshdesk vs osTicket: Which is best for you?

Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.

You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.

The ease of customization for creating various help topics, the ability to auto assign certain tickets to certain people, the ability to create customer organizations on the account.

The OsTicket tool did not help much with the organization of tasks and requirements in the company where I work, because the area where I am is IT and this tool is essential to have a better management of the requirements that come out daily, that is why I recommend its use.