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Freshdesk vs OTRS: Which is best for you?
per month
Pricing available upon request
and Demo
Features
- We needed a basic helpdesk system for a furniture retail back office, and Freshdesk was a good fit for creating tickets, assigning them to resources, and tracking them to resolution.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
- This software allowed us to automate repetitive tasks and allowed our team to focus on more important tasks
- It was not as flexible as I would have liked, and options for layout customization could be improved.
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Recommendations
