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Freshdesk vs Supportbench: Which is best for you?
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Features
- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
- The platform’s unified issue tracking, AI-powered summaries, and agent-friendly interface significantly improved reporting and response times. While onboarding could benefit from enhanced video resources, the overall impact on our operational efficiency and customer satisfaction has been substantial.
- As our support volume grew, spreadsheets and shared inboxes became unsustainable.
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Recommendations
