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Josh P.
Advisor, 7 years
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Updated January 26, 2026
Freshdesk vs Teamwork Desk: Which is best for you?
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1 million+ businesses helped
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Starting Price
$19.00
per month
$10.50
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Inbox Management
4.93
Activity Dashboard
4.89
Recurring Issues
4.86
See All
Ticket Management
4.43
Real-Time Chat
4.25
Alerts/Escalation
4.24
See All
Integrations
See All
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Pros / Cons
- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
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- I recall that there was no frustration and everything was running smoothly while we were using the platform.
- Does not integrate with much other software that we use to enhance the customer experience.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.3/ 5
Value for Money
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4.5/ 5
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.3/ 5in the comparison
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2022
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
