Hearsay Social 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Hearsay Social

4.4

(14)

Pricing

Starting at $10,000.00 per year

About Hearsay Social

Hearsay Social is a cloud-based social customer relationship management (CRM) solution that caters to financial services businesses and helps them to manage their interactions with existing and prospective customers.

Hearsay Social’s 'Predictive Social' module allows users to engage with their target audiences and manage their social presence from a central dashboard. The solution sifts out social signals and provides recommendations by deploying natural language processing (NLP) technology. Hearsay Social’s analytics feature tracks customer engagement with respect to specific social media campaigns.

Hearsay Social provides compliance functionalities and also caters to the needs of regulated financial companies with the help of pre-approval processes, real-time updates and infringement resolution. The solution's "rogue page finder" feature detects unauthorized use of an organization’s brand on the internet and selects a suitable course of action.

Support is offered via phone and email.

Hearsay Social Screenshots

Hearsay Social Pricing and Plans

Starting price: $10,000.00 per year

Free Trial

Free Version

Basic

$10,000.00

per year

No plan information available

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Hearsay Social Features

Popular features found in Compliance
Access Controls/Permissions
Archiving & Retention
Audit Trail
Corrective and Preventive Actions (CAPA)
Document Management
Incident Management
Monitoring
Regulatory Reporting
Risk Management
Training Management
Version Control
More features of Hearsay Social
Campaign Management
Compliance Management
Content Discovery
Content Management
Dashboard
Data Security
Event Management
Lead Engagement
Performance Metrics
Pre-Approved Content Library
Real-Time Chat
Response Management
Review Monitoring
Social Media Integration
Social Media Monitoring
Social Promotion

Hearsay Social User Reviews

Overall Rating

4.4

Ratings Breakdown

57%

29%

14%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.6

Functionality

4.2

Andrea H.

Verified reviewer

Insurance

Used daily for less than 2 years

Review source

Reviewed October 2017

I use this to automate our social media posts. It is very efficient.

Automation, post ideas, simplification, analytics, customer interactions, social media management, campaigns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that corporate can upload posts for me to put on our social media page. It is so easy to find them and select when I want it to post.

Cons:

Sometimes the website does not let me edit a time to post. The post will already be scheduled and I'll need to reschedule it for whatever reason. I will sometimes get a message saying it cannot be changed.

TROY A.

Verified reviewer

Insurance

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed February 2024

hearsay review

my overall experience with hearsay social has been great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

hearsay social provides great topics and content for our business while not pushing product

Cons:

only thing I could ask for is more content so I can post more often

Verified

Reviewer

Human Resources

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2018

Overall good. So much room for improvement, especially regarding ease and functionality of the app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The calander has been nice. It's been great being able to schedule my posts, and slide around the posts to different dates/times (though it's not always consistent)

Cons:

The mobile app. When I make edits to scheduled posts, they don't save. The desktop version has issues to regarding edits. I never can change images on posts without having to unscheduled/reschedule the post and reupload the image.

Hayden Y.

Verified reviewer

Research

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Manage your social media in one spot

Social media management and tracking

Ratings Breakdown

Ease of use

Functionality

Pros:

This is a great spot to go to for managing and tracking your social media platforms. you can create and schedule content within it and even post from it. Big time save.

Cons:

Your views on platforms like Facebook will be throttled or limited when posting with a third party viewer. I would recommend only using Hearsay to track and manage but not to create or publish posts.

Verified

Reviewer

Financial Services

Used daily for more than 2 years

Review source

Reviewed October 2017

Intuitive and effective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for our field force is the most important benefit of the Hearsay Social software. They are able to navigate it efficiently and effectively which helps them use social media to promote their practices.

Cons:

The application lacks the ability for significant customization and flexibility. Users are beholden to Hearsay's development roadmap.

Verified

Reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Helpful Hearsay

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can set the date/time for Hearsay to publish my posts automatically.

Cons:

The article/video content could use more diversity.

Dasha H.

Insurance

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed December 2017

One place to manage all your social media! You customize all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy using Hearsay because it lets me manage my agency Facebook and Twitter at the same time. I chose what content I want to post, schedule what time I want it to post (it even suggests the best time of the day to post) and it does it all automatically. I can schedule everything on Monday and would be good to go for the rest of the week or as long as I chose to have content posted. It shows me all the stats and how much likes/shares etc I am getting. Hearsay makes it super easy to manage your social media accounts for your business.

Cons:

It doesn't let you tag or hashtag anything. This is not a big deal, but it would be nice to tag a business you are mentioning in your post or a popular hashtag.

Verified

Reviewer

Financial Services

10000+ employees

Used monthly for more than 2 years

Review source

Reviewed March 2020

Great way to professionally connect with clients using social media posts

it is a great way to stay connected and engage with clients via social media

Ratings Breakdown

Ease of use

Functionality

Pros:

Can send quotes/link that are already pre-written, and sync with your social media profiles that are used to engage clients/prospects

Cons:

it can be a bit fidgety - you change one word in your profile and it has to be reviewed again, which sometimes doesn't get resolved for months.

Christian H.

Insurance

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed July 2017

This is a great service! So easy to use!

Easy multi-platform social media control.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use of this product is the best part. Everything is laid out for you to pick and choose what and where you want to post it!

Cons:

I don't have a lot of bad things to say but, maybe have a search bar added so you can pick specific genres of posts?

amanda l.

Verified reviewer

Financial Services

1001-5000 employees

Used monthly for less than 12 months

Review source

Reviewed November 2019

Hearsay makes it easy to engage

Hearsay Social is great for individuals who want to increase engagement and improve their overall social media platforms without much effort.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that Hearsay makes it easy to engage without having it on the forefront of your mind, or putting a lot of effort into it. In the Financial Services industry specifically, where everything has to be monitored by compliance, they support our brand in providing content that automatically posts to our social accounts.

Cons:

There really is nothing that I don't like about the software right now. While I have not been using it for a long time, I just find that it makes my job easier and frees up by time to focus on other things.

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