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CXone Mpower vs Playvox: Which is best for you?
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Features
- It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard.
- Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined.
- I believe the most helpful feature of Playvox is that our Quality team is able leave comments to each of our evaluations and are able to provide us information such as the details of the ticket/case we have handled.
- The only thing I do not like about Playbox is that when you have it in a window and you want to open it in another one it does not let you while doing evaluations.
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Recommendations
