Intercom vs eDesk: Which is best for you?

We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues.

It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM

eDesk has helped me keep tabs on customer correspondence and has put our team into the category of companies that take care of their customers.

Pricing structure can be confusing/expensive for small teams Some previously included features are now extras to pay