Kapture CX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kapture CX

4.2

(40)

Pricing

Starting at $39.00 per month

About Kapture CX

Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.

Kapture CX Screenshots

Kapture CX Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Essential

$39.00

per user, per month

Plan includes:

Ticketing System
1000+ API integrations
Online support
Customer 360
Analytics dashboard
Side Conversations
SLA & TAT Management
Knowledge Base
Agent Assist

Professional

Pricing available upon request

Plan includes:

Ticketing System
1000+ API integrations
Online support
Multilingual Support
24x7 Support
Customer 360
Advanced Analytics Dashboard
Side Conversations
SLA & TAT Management
Knowledge Base

Enterprise

Pricing available upon request

Plan includes:

Ticketing System
1000+ API integrations
Online support
Customer 360
Analytics dashboard
Side Conversations
SLA & TAT Management
Agent Assist
Multilingual Support
24x7 Support

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Kapture CX Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Kapture CX
Access Controls/Permissions
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Calendar Management
Call Center Management
Chatbot
Chat/Messaging
Conversation Intelligence
CRM
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Reports
Document Storage
Email Alerts
Email Management
Email Templates
Feedback Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Live Chat
Mobile Access
Mobile Alerts
Mobile Interface
Multi-Channel Communication
Multi-Channel Data Collection
Natural Language Processing
Online Forums
Performance Metrics
Personalization
Queue Management
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Routing
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Templates
Third-Party Integrations
Ticket Management
User Management
Workflow Management

Kapture CX Integrations

Google Calendar

Plivo

FreshBooks

SAP Customer Experience

Shopify

Grow

See all 12 integrations

Kapture CX User Reviews

Overall Rating

4.2

Ratings Breakdown

55%

23%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.3

Functionality

4.2

Shivakumar Y.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed March 2022

An Average one

Able to maintain the customer database & leads pipeline.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Pricing is very competitive. 2. Reporting. 3. Support

Cons:

1. UI/UX holds it back. 2. Ease of use. 3. Integrations

Bala S.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

User friendly tool for customer support.

Very helpful and easily accessible with regards to customer data. One of the best tool with an easy work layout.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ticketing system along with side by side email sending option the customer and tickets can be easily searched.

Cons:

Side conversation opens new tickets which can be avoided.

Reasons for switching to Kapture CX

UI was not friendly and had lot of steps to search customer details.

Paras U.

Verified reviewer

Aviation & Aerospace

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Good but can be a beter

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multiple mails under 1 chain. New ticket interface.

Cons:

1. Merge case Subject line - if we merge 2 or multiple case subject line changed with most recent case that Should not happen. 2. Attached File - Attaching file feature can be upgrade as we are not able to attached file where any DOT (.) is is available on file name. Which is unnecessary west of time. 3. Last respond Time- When we reply any mail that time should be display on assign case page. 4. Notes - Notes should be handy on left hand side display with free text format as a Chat. 5. Email Id - Email id edit options should be available. 6. Response Time - To open / Resolved / revert / received takes more than 5 sec some times more that should be reduce. 7. Email attachment - Email attachment facility should be available. 8. Close Ticket - Close ticket should be available as per resolve case time.

Raushan k.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2024

An Expert Analysis

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kapture is very useful and easy yo use mange to time easy and track the data soon and customer support is very high and humble

Cons:

I love kapture dashboard and make comfortable work and mange the time

Divyanshi G.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Review source

Reviewed February 2024

Helped in thorough ticket management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of ticket handling. The software is cost effective as well. Provide well managed architecture to tackle clients tickets.

Cons:

The User interface could be better for improved user experience.

Rajat R.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

About Kapture

It's help me to manage the data of my team and i can do the analysis very easily that how my team working. Also, for brand prospective it help me fo the analysis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The management system you got everything in one software like social, contact center, emails

Cons:

It's just tech issue which occurs on very frequent basis

Himanshu S.

Verified reviewer

Biotechnology

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Kapture using review

Over all experience is good It helps me in my daily activity and track the breakdown and backend support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used this in daily activities and generating ticket. It help me to track the breakdown of my machine and the support form the backendi love this

Cons:

Sometime it automatically closed and again we need to fill the details

Mohammad A.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Kapture Feedback from Adret

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think Kapture is a decent tool to manage Helpdesk team.

Cons:

Instagram Ad comments are not visible, Also automation would not be easily available.

Nilesh S.

Verified reviewer

Apparel & Fashion

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Kapture Help desk tool working

It is okay okay tool, i will not vouch much for it but cost effeciency wise, it is better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and support will be there as dedicated support is there for your account

Cons:

Development part of new feature is very slow. it tooks a lot of time to complete a very basic development

Sagar V.

Verified reviewer

Hospitality

2-10 employees

Used other for less than 12 months

Review source

Reviewed June 2020

Never do business with Kapture CRM

We’re a small tourism start up based out of Portblair, Andaman, we run our operations out of Bangalore Office. We happen to have done business with Kapture CRM and we had a bad experience dealing with Kapture CRM(Adjetter Media), and here is our honest feedback/review/rant! During the ordeal, people at Kapture CRM were made false promises, walked backed words, sidestepped when asked questions, ignore our email. Even after no services were delivered, they didn’t refund claiming they’ve worked on, so they can’t refund. Before we took the decision to do this we were very patient, tried asking politely, but the response so poor, we thought we will have to do this. Here’s the story with the timeline and screen captures from email interaction. https://www.kapturecrmreview.com/post/kapture-crm-review-by-sagar

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Actually nothing, UI sucks. They don't even know what a dashboard is. Zoho and Freshworks have way better UI. And they claim all the features and deliver none.

Cons:

We happen to have a really bad experience with them and this is an honest review of the ordeal.

Showing 1 - 10 of 40 Reviews

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