Kapture CX 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kapture CX

4.2

(40)

Pricing

Starting at $39.00 per month

About Kapture CX

Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the help of Kapture's cloud-based CRM, teams can build a brand that customers enjoy doing business with.

Kapture CX Screenshots

Kapture CX Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Essential

$39.00

per user, per month

Plan includes:

Ticketing System
1000+ API integrations
Online support
Customer 360
Analytics dashboard
Side Conversations
SLA & TAT Management
Knowledge Base
Agent Assist

Professional

Pricing available upon request

Plan includes:

Ticketing System
1000+ API integrations
Online support
Multilingual Support
24x7 Support
Customer 360
Advanced Analytics Dashboard
Side Conversations
SLA & TAT Management
Knowledge Base

Enterprise

Pricing available upon request

Plan includes:

Ticketing System
1000+ API integrations
Online support
Customer 360
Analytics dashboard
Side Conversations
SLA & TAT Management
Agent Assist
Multilingual Support
24x7 Support

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Kapture CX Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Kapture CX
Access Controls/Permissions
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Calendar Management
Call Center Management
Chatbot
Chat/Messaging
Conversation Intelligence
CRM
Customer Complaint Tracking
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Reports
Document Storage
Email Alerts
Email Management
Email Templates
Feedback Management
Interaction Tracking
Knowledge Base Management
Lead Capture
Live Chat
Mobile Access
Mobile Alerts
Mobile Interface
Multi-Channel Communication
Multi-Channel Data Collection
Natural Language Processing
Online Forums
Performance Metrics
Personalization
Queue Management
Quotes/Estimates
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Routing
Self Service Portal
Social Media Integration
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Templates
Third-Party Integrations
Ticket Management
User Management
Workflow Management

Kapture CX Integrations

Google Calendar

Plivo

FreshBooks

SAP Customer Experience

Shopify

Grow

See all 12 integrations

Kapture CX User Reviews

Overall Rating

4.2

Ratings Breakdown

55%

23%

18%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.3

Functionality

4.2

Karandeep S.

Verified reviewer

Consumer Goods

201-500 employees

Used daily for less than 12 months

Reviewed January 2025

Scalable solution for all CX needs

Kapture CX has enabled us to streamline operations across multiple geographies, including regions with varying levels of operational maturity. The platform's scalability ensures that we can handle a large number of users effectively as we grow

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kapture was a standout vendor for us due to the feature rich platform and the willingness of the team to customize per our unique needs. The onboarding process was structured, and the team was committed to aligning with our pace, which is crucial when dealing with both mature and developing markets. Their support during the pilot phase and the flexibility to scale up made the implementation process seamless.

Cons:

While the overall process was smooth, initial issues with commercials took some time to resolve. The product itself has little to no downtime, and we appreciate the ease of use of ticketing software.

Gokul K.

Verified reviewer

Consumer Services

51-200 employees

Used weekly for less than 6 months

Reviewed January 2025

Kapture has been a turning point for customer support automation

Customer support automation through Kapture has really helped us elevate Customer Service for us. It has helped us in some crucial junctures with respect to concerns in retail, which can get repetitive and complicated. Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kapture provides some great AI features that were never offered by the earlier vendors we had. The mature Gen AI features on the platform are very useful, considering the size of our company. Smart routing is especially a stand-out.

Cons:

Could benefit from some in-app guidance for features that are a bit more advanced. Our agents usually pick up with training but the power users had to rely on the support team for help (their response has been timely and quick too!)

Reasons for switching to Kapture CX

The versatility and efficiency that the AI features in Kapture offered weren't present in the earlier products.

Paridhi V.

Verified reviewer

Health, Wellness and Fitness

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Kapture review

The initial phase was challenging, and it took about a month to fully understand everything. However, due to the absence of notification sounds, many emails are still exceeding the FRT.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

there's nothing special, but it works smoothly.

Cons:

The aspects I liked the least about Kapture are, first, the search option, and second, the absence of notification sounds.

Manisha Kumari M.

Verified reviewer

E-Learning

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Regarding the usablity of kapture

We are solving the query of the students via, Email, call and chat who are using our product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us.

Cons:

Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth.

Reasons for choosing Kapture CX

Because it is quite resonable and the service and feature they are providing is almost same as others.

Chetan S.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Great tool for customer support

We have been providing customer service using Kapture CRM and we are able to scale our support system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly.

Cons:

Only the linkedin integration have some issues and they're still trying to integrate it.

Reasons for choosing Kapture CX

Kapture is cheaper and it's configuration tools are great.

Reasons for switching to Kapture CX

It had integration issues with our social media

Vendor Response

Hi Chetan, Thank you for the wonderful review and for taking the time to share your feedback with Kapture. Our priority is customer service and we are ecstatic that we met that mark!

Replied August 2022

Ramasubramaniam R.

Verified reviewer

Consumer Goods

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Customer Service

Our overall experience is good. However, huge opportunities for the organisation to improve on the support levels Expect the product to get enhanced to serve the clients quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

a) Rich features covering the entire After Sales Service life cycle processes b) Mobile Friendly c) Saas Based solution for Small, Mid and Large enterprises d) Customisable solution e) Scalable to 2X users in a month f)

Cons:

a) Lead time to develop or customise solutions are too long b) Developer Talent drain c) Reliability of the features d) Reducing Support levels e) Rugged structure rather than configurable solutions

Reasons for choosing Kapture CX

a) Lower TCO b) Simple and scalable solution c) Customer Success of referral clients d) Rich features and functionalities e) Secured Software

Reasons for switching to Kapture CX

a) Multiple and silo products with poor interfaces b) Expect single source of truth c) Mobile friendly system for field service activities d) Robust software at affordable cost

Naqvi M.

Verified reviewer

Internet

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

A feature packed tool and cost effective

Work is assigned equally to my associates now. I do not have to toggle between different screens to access my tickets now since Kapture brings everything in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ticket assigning is super easy, all my tickets from various platforms are in the same place which I love the most.

Cons:

At times, the tool does not feel very user friendly. Could be refined to improve user experience.

Reasons for choosing Kapture CX

It was cost effective compared to others and packed with features.

Reasons for switching to Kapture CX

CRM was very basic with little to no use for my team. Did not have many functionalities.

ken l.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

absolute Mess

Managing customer data and tracking sales.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The marketing looked great, customizable

Cons:

Implementation was a mess, they could not get minor changes made, workflows kept getting messed up and their team changed multiple times. Eventually got an unusable system, with the wrong workflows and zero data used.

Reasons for choosing Kapture CX

The cost was good place to start and they claimed it was customizable. They showed me a template from another travel agency but could never show me the actual back end once we started.

Muheeb P.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

CRM Review

Very fast and accurate resolutions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Managing tickets was a headache for us and what helped us in managing the smooth flow is Kapture CRM. with their self-service portal and omnichannel presence it's really easy for us to manage and organize the ticket flow today. Thanks to them we have zero ticket backlogs and higher customer satisfaction.

Cons:

Nothing noticed as such in my association with Kapture team

Reasons for choosing Kapture CX

The features and pricing are the key factor