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LiveAgent vs Web Help Desk

Updated February 9, 2026

LiveAgent vs Web Help Desk: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$15.00

per month

$753.00

one time

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Real-Time Monitoring
5.0
Routing
5.0
Single Sign On
4.86
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Support Ticket Management
4.33
Ticket Management
4.25
Workflow Management
4.17
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Integrations
Shift4Shop
Shift4Shop
BigCommerce
BigCommerce
ProjectManager
ProjectManager
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See All
Pros / Cons
  • Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers.
  • It is a bit hard to edit a table because there is no option to delete rows or columns.
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  • The search and filtering system is absolutely amazing, giving you the option to allowing you to build queries with any combination of data to include or exclude
  • Lack of features and no integration abilities.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5
4.1/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
4.1/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5
4.1/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5
3.9/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad