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Odoo vs Salesforce Service Cloud

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Updated February 19, 2026

Odoo vs Salesforce Service Cloud: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$31.10

per month

$25.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Activity Tracking
4.83
Returns Management
4.78
Kanban Board
4.67
See All
Call Scripting
4.89
Call Transfer
4.88
Knowledge Management
4.86
See All
Integrations
Instagram
Instagram
Stripe
Stripe
Meta for Business
Meta for Business
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Helpshift
Helpshift
Salesforce Platform
Salesforce Platform
Vonage Contact Center
Vonage Contact Center
See All
Pros / Cons
  • I use Odoo to manage multiple ventures, and it’s allowed me to help entrepreneurs, startups, and even 100 million dollar companies run with full transparency and confidence.
  • My experience with Odoo has been very disappointing. Once you become a paid client, it is extremely difficult to receive direct and proper customer support. If you encounter any issues with your account, instead of solving them, they simply redirect you to their website, leaving you without real assistance.
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  • For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges.
  • Steps like needing to provide signature on approved permit AFTER I've just received approval & paid the fee just creates more steps to hold up the process or miss before next stepcan be implements
Read more
Ease-of-Use
4/ 5
Highest performing feature
in the comparison
4.1/ 5
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.2/ 5
Customer Support
3.9/ 5
Highest performing feature
in the comparison
4.3/ 5
Functionality
4.2/ 5
Highest performing feature
in the comparison
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2025
Advisor
  Recommendations
N/A
1 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad