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OpenCRM vs Zywave Agency Management: Which is best for you?
per month
Pricing available upon request
and Demo
Features
- The support ticket system is invaluable to us and allows our customers to raise any issues that are then recorded in OpenCRM and our team can deal with them accordingly.
- The reporting module is less flexible and the email design aspect of the software is not very user friendly compared to competitors.
- We brought this to their attention and did not get a reply for several days. When they did reply, they stated the new AMS needed to 1st verify that the files were actually missing, which the new AMS did. After that was completed, which took a week and verified the files folders referenced were empty folders (sending screen shots to Zywave) so not a complete data backup, Zywave then ignored the follow up requests to send the full backup copy. When asked again and again for a new complete data backup of our agency data, Zywave customer service, [sensitive content hidden] at Zywave (SIS) just ignored the requests to resend the full data backup.
- Now I am stuck paying for one system that does not work for my agency and a management system for 5 users when I only have 3 now but they will not adjust the price.
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