Replyco 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Replyco

4.7

(21)

Pricing

Starting at €9.00 per month

About Replyco

Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox management solution that streamlines customer support processes and helps sellers exceed customer expectations. With Replyco, sellers can conveniently manage and organize their customer messages from multiple marketplaces on a single platform. By consolidating all customer interactions in one place, Replyco eliminates the need to switch between different accounts or systems, saving sellers time and effort.

Replyco Screenshots

Replyco Pricing and Plans

Starting price: €9.00 per month

Free Trial

Free Version

S - ticket based

€9.00

usage based, per month

Plan includes:

Auto-Matched Order Details
Auto-Responders
Basic Reporting
Customers
Feedback Alerts
Full Onboarding
Industry-Leading Helpdesk
Labels and Folders
Orders
Priorities and SLA

M - ticket based

€49.00

usage based, per month

Plan includes:

Auto-Matched Order Details
Auto-Responders
Basic Reporting
Customers
Feedback Alerts
Full Onboarding
Industry-Leading Helpdesk
Labels and Folders
Orders
Priorities and SLA

L - ticket based

€299.00

usage based, per month

Plan includes:

Advanced Reporting
Amazon Feedback Requests
Channel-Specific Signatures
Channel-Specific Templates
Chat
Full Onboarding
Smart Filters
User Collision Detection
User Permissions

XL - ticket based

Pricing available upon request

Plan includes:

Business Guide
Business Plan
Features Included Templates
Financial Plan
Idea Plan
Idea Validation
Notes and Tips

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Replyco Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of Replyco
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
API
Automated Routing
Chat/Messaging
Collaboration Tools
Communication Management
Contact Database
CRM
Customer Communication
Customer Database
Customer History
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Drag & Drop
Email Management
Email Templates
Inbox Management
Live Chat
Multi-Channel Communication
Performance Management
Performance Metrics
Prioritization
Queue Management
Real-Time Analytics
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Routing
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Management
Surveys & Feedback
Template Management
Third-Party Integrations
Widgets
Workflow Management

Replyco Integrations

Shopify

WooCommerce

billbee

Aircall

Gmail

See all 12 integrations

Replyco User Reviews

Overall Rating

4.7

Ratings Breakdown

81%

10%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.6

Functionality

4.4

Matthew S.

Verified reviewer

Furniture

51-200 employees

Used daily for less than 12 months

Reviewed July 2023

Great product, even better customer service

They helped us centralize all our online marketplace messaging systems into one convenient tool. We utilize it every day and it's been invaluable to us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The whole team was friendly, informed, and helped us get up and running faster than I thought would be possible. The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it.

Cons:

Some integrations we would LOVE to have are taking longer than we expected to be released.

Vik K.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Reviewed August 2021

Excellent software thats grows with the business and very cost effective

From the 3 options I had, I definitely chose the right one. The fact that they are a smaller company makes them more personable to the customer. The price is perfect and flexible for multiple users as well as updates constantly being rolled out allowing businesses to merge different roles.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service element is important to any business and ReplyCo has brought together most aspects of this role. The company, as us, has grown over time and is getting better and better with more and more features. The price has remained low and the customer support with [SENSITIVE CONTENT] and the team is second to none. They have listened to our concerns and recommendations - that have then been integrated within a week. The interface is getting easier to use too.

Cons:

ReplyCo are constantly rolling out new features which is great, however sometimes a little buggy. It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to. Ideally more deployment for users would be great from the admin account - signatures etc.

Reasons for choosing Replyco

I called and coincidently ended up speaking to the manager of the company, who I had a great conversation with, without him having to sell me the product. He saw everything from the users point of view - not a commercial point of view. His vision was for the product to be ideal for the majority of SME's as opposed to a big corporate platform which we would pay through the nose for and us 10% of the features. It's what the market needed.

Amir B.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Reviewed August 2021

Offers a lot

overall is a good system, while we think its not necessarily the best for the price its well worth it and it does what we need for now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a lot of functions and does what our business needs. The value is well worth it compared to the competition

Cons:

it seems a little cluttered like there is too much on the screen, I think the workflow between the functions could be better and simpler. The colouring is not the best as the light grey text is sometimes hard to read

Reasons for switching to Replyco

Cost

Steven S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Reviewed July 2020

Customer support - the right way!

Very positive. To be honest they are a breath of fresh air and I just wish all of our business partners were as responsive and accommodating. Even in the short time we have been with them <1 month, we are already seeing great additions and improvements being made. If this continues I believe Replyco will provide us with a comprehensive solution for dealing with all of communications both with external customers as well as internal partners. Go Replyco!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tickets to keep support queries organized. Pulls in data automatically from Amazon, eBay, Linnworks etc. which is a great time saver. Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible. Love that new features are being added all of the time. [SENSITIVE CONTENT HIDDEN] is always extremely responsive to our suggestions or any bugs we flag up.

Cons:

Features are being added all the time which while this is fantastic, means things can break some times which causes disruption. Currently lacks flexibility when initiating/creating new tickets. They are quickly improving this feature however :)

Reasons for choosing Replyco

Zendesk onboarding - terrible, no communications or hand holding so gave up. eDesk is a good platform (based in Ireland). However I wasn't keen on the "per user" pricing model.

Reasons for switching to Replyco

Lack of flexibility

Vendor Response

Thank you so much for your kind words Steven. It makes our day that much brighter to know we've had a positive impact. We appreciate your flexibility and (and patience) as we continue to build a better Replyco.

Replied August 2021

Gareth P.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Reviewed September 2020

Dont know why we have not moved over sooner.

Onboarding was brilliant - Any issues then their web chat worked a dream and problems instantly solved - software is nice - I love the Dark Mode! - Integration with Linnworks was very important to us - these guys have got it all sorted - amazing - well done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very smooth - nothing clunky everything flows together nicely.

Cons:

A few features are missing but you can add to a development list and more simple requests were put in place while we were waiting - amazing!

Reasons for choosing Replyco

Linnworks Compatability.

Reasons for switching to Replyco

They were going to increase our price from £60 to £360 - what a joke.

Jeremy L.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for more than 2 years

Reviewed July 2023

Best value for the software

I have no complaints at all with Replyco

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The value is what hooked us on Replyco although the ease of use and superior support made this the best choice long term.

Cons:

Sometimes bug happen although they have been fixed quickly

Reasons for choosing Replyco

cost

Verified

Reviewer

Consumer Electronics

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

One of the Best

Previously, we used to manually manage all of our customer interactions on various marketplace portals. Replyco was instrumental in getting everything consolidated into 1 platform. They are constantly adding features and new integrations, and if you use Linnworks heavily, utilizing Replyco is a no-brainer. Their customer service is also great, and I've even had instances where the [SENSITIVE CONTENT] had personally helped me. For such a relatively young company, they truly stand out as one of the best helpdesk platforms out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They integrate extremely well with Linnworks, and it is fairly easy to set up, use and manage. The customer service is second to none and you get quite a lot for what you pay for.

Cons:

Since they are a relatively small team that is based in the UK, they are usually sleeping during our business hours (in the US). This can sometimes cause delays in responses, but otherwise their customer service is amazing.

Tony F.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for more than 2 years

Reviewed July 2023

Consistent Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Consistent service and timely support.Ability to delay responses.Ability to resend responses.Template responsesCustom Auto Replies

Cons:

Some new features: whatsapp integration.

Yaqub L.

Verified reviewer

Wholesale

2-10 employees

Used daily for less than 2 years

Reviewed August 2023

ReplyCo - Critical to our Business.

Support ticket management and customer service. Positive experience overall with fast support responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to manager support tickets from all of the marketplaces we sell on, with time management and order linking features.

Cons:

Lack of integrations with all marketplaces.

Tashan A.

Verified reviewer

Consumer Electronics

11-50 employees

Used daily for less than 12 months

Reviewed August 2023

Replyco Review - Very good

Very good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, also the support is great. [sensitive content hidden] especially, always happy to help me with my many questions.

Cons:

Notification system can really hamper us, loads of times where we have missed notifications

Showing 1 - 10 of 21 Reviews

See All Reviews

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Replyco 2026: Benefits, Features & Pricing

Overview

About Replyco

Replyco Screenshots

Replyco Pricing and Plans

Replyco Features

Replyco Integrations

Replyco User Reviews

Other Top Recommended Email Management Software

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