SAP Customer Experience 2026: Benefits, Features & Pricing

Ease with which average customer is able to connect to the Company for order , sales and services.

Still it is bot old fashioned, compared to sales orders options available, like simplicity of data entry.

It is a system that allows you to respond to customers and well as process disputes

There was nothing that I didn’t like, it just took some flexibility to learn a new system compared to what I was used to

The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available.

The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean.

SAP give a clear information for an advisor to help the customers that makes customers journey more easier

SAP is more classic so it to be adjustable with the new technology

Makes the customer service experience more personal and efficient. Gives the customer a great experience.

The software is easy to use but would like a better look and layout. There’s no confusion on how to use it but the appearance could be improved.

Great connectivity, generous storage space, friendly interface, does not get stuck, intuitive functions

it is one of the programs that works well, maybe other functions should be considered to generate more complex reports

SAP Customer Experience when integrated and implemented properly is incredible.

The cost and implementation challenges can be costly and difficult.

SAP Customer has the valuable ticketing measures, where immediate customer assistance is something offered.

SAP Customer is conventional and it makes an immediate and impressive facilitation.

Once you learn how to use it it is a great tool for customer service and data.

There is a definite learning curve to "getting it". That can be frustrating. Also I have been advised several times that others cant interface with anyone who uses uit.

1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure.

1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features.