CivicPlus SeeClickFix 311 CRM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CivicPlus SeeClickFix 311 CRM

4.4

(46)

Pricing

Pricing available upon request

About CivicPlus SeeClickFix 311 CRM

The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions.

By automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources.

Active communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation.

CivicPlus SeeClickFix 311 CRM Screenshots

CivicPlus SeeClickFix 311 CRM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

All Plans

Pricing available upon request

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CivicPlus SeeClickFix 311 CRM Features

Popular features found in Public Works
Alerts/Notifications
Billing & Invoicing
Compliance Management
Customer Database
Data Import/Export
Document Management
Equipment Maintenance
Inventory Management
Job Costing
Mobile Access
Project Management
Service Request Management
More features of CivicPlus SeeClickFix 311 CRM
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Approval Process Control
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Benchmarking
Budgeting/Forecasting
Campaign Management
Canned Responses
Case Management
Chat/Messaging
Code Enforcement
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Contact Management
Customer Complaint Tracking
Customer Journey Mapping
Customer Management
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Capture and Transfer
Data Security
Data Visualization
Dispatch Management
Document Storage
Downtime Tracking
Email Management
Employee Management
Expense Management
Feedback Management
For Electricity
For Government
For Natural Gas
For Trash
For Water
GIS Integration
GPS
Help Desk Management
Historical Reporting
Incident Management
Interaction Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Lead Capture
Lead Management
Maintenance Management
Maintenance Scheduling
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Location
Performance Metrics
Predictive Maintenance
Preventive Maintenance
Prioritization
Process/Workflow Automation
Progress Tracking
Quality Assurance
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Records Management
Recurring Issues
Reminders
Repair Tracking
Reporting/Analytics
Reporting & Statistics
Resource Allocation
Role-Based Permissions
Routing
Rules-Based Workflow
Scenario Planning
Segmentation
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Technician Management
Third-Party Integrations
Ticket Management
Workflow Management
Workforce Management
Work Order Management

CivicPlus SeeClickFix 311 CRM User Reviews

Overall Rating

4.4

Ratings Breakdown

59%

30%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.5

Functionality

4.3

Alex W.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

A Great Way to Modernize

Our experience with SeeClickFix so far has been phenomenal. We've had wonderful customer service since the beginning, from sales to implementation to maintenance. Every employee of SeeClickFix that we've spoken to has been kind, patient, and genuinely dedicated to helping us get the most out of the product and solve any problems we may have. I'm so grateful for all their help and guidance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once everything got up and running, it was (and still is) so easy to use. It's so customizable and remains very flexible in the face of changing circumstances. Even though my organization is still in the early stages of using SeeClickFix, I think it's something with the potential for incredible longevity; I think it can really grow with our city.

Cons:

The only real complaint I have is that I wish there were a better way to actually describe request categories to users. I always strive to make request categories as easy to understand as possible, to cut down on confusion and/or issues being assigned to the wrong person, but I can only say so much with a category title. Even just the addition of a description box when creating a request category would be great, instead of having to somehow work a description into the issue questions.

Reasons for choosing CivicPlus SeeClickFix 311 CRM

TowneLink was developed by a local startup, so we were excited to see what they had to offer. But ultimately, SeeClickFix's experience and proven history won out. Their price was also far more reasonable considering the product offering and their level of customer service.

Denise M.

Verified reviewer

Government Relations

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

To See Click Fix or Not to See Click Fix

The ability to enter service request 24/7, 365 days a year is one of the best benefits along with being able to enter pictures. The pictures sometimes provide a better description than the actual written description, as well as, address and answer questions we may have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to somewhat customize the modules are good. I like being able to set up departments, categories and assignee. Having the flexibility to add, delete, or modify users, categories, and departments is extremely easy. Mapping and reports are a great tool to provide those in the field with instant and up to date information.

Cons:

Certain edit features such as the reporter name and contact number can not be edited and there has to be an internal note to correct. If the mouse is moved on the map, the address is changed and most non-employee users don't know how to make a correction. The ability to upload a picture is good. However, multiple pictures have to be entered individually. PDF documents can not be uploaded as in copy of a citation.

Cindy D.

Verified reviewer

Government Administration

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Infrastructure Management's Review

Overall experience is that it is helpful, but needs to be constantly monitored by knowledgeable staff.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This software reduces citizen calls to the County which can sometimes get misdirected

Cons:

This software lacks in reporting options. This software "archives" cases that have not been completed. This software does not give the administrator an option to list subcategories to better direct citizen's choices. This software accepts a citizen's concern without requiring contact information.

Scott B.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Accountability, Transparency, and Communication

SeeClickFix has gotten our organization out of the email business and staff being the broker of solving issues. Customers (i.e., residents) can now submit an issue and the entity responding to the issue are now connected. Staff only becomes involve when an issue is escalated or is past the service length agreement or SLA.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Simple, like Facebook. Add an address or pick a spot on the map, take a photo, enter a description, and then click submit. The issue goes to the entity that will fix the issues.

Cons:

Initially, the system seems to struggle with photo sizes and working on a cellular signal, but that has gone away. One improvement that comes to mind is the export feature. Currently, custom data is lumped in one MS Excel column making it difficult to parse and filter. Exports should put one category per tab and one column per question set.

Reasons for choosing CivicPlus SeeClickFix 311 CRM

Simple, straight forward, stable, and flexible (i.e., mobile or PC) for contributors and the same for managers and administrators of the system.

Karen A.

Verified reviewer

Law Enforcement

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Pleased with Software and Service

Although some of the things on my wishlist are a bit pricey and therefore more difficult to run through management, I know that they would extremely help with my workflow. I am hoping that one day we are able to afford or at least I am able to show my management team the value of a few upgrades/features, such as integrating with our new software from Oracle that will be rolling out next year.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the reporting party is able to use a map to pinpoint the location and that staff on the receiving end are able to edit the location if it incorrect. I also like that the category types can be changed and that the issues can be reassigned to the correct department or responding agency. I also love that both the reporting party, responding agency and anyone else interested can receive real-time updates via email and app notification.

Cons:

I wish that as a user and co-administrator that I can manually archive some reported issues.

Wayne C.

Verified reviewer

Government Administration

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

SeeClickFix Review Illegal Dumping

Love this and can only hope the to help grow the DB.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is simple and quick.

Cons:

1. Mapping is off by a street or two : Mile or Two at times. I check it with siri and find the correct location to type in the address block or scroll around to find the correct location. (More Time) I reported to this once and the tech said that it was the phones fault that the mapping runs off of my phones map. It seems that SCF picks the last pinged location instead of waiting for the next update. My partner has a new phone and has the same problem. 2. County vs City, In some places county property and city property over lay but only options for the city. County resources over lay the city due to aor. In one instance the county has Solid Waist "Clear Bag Program" and each city within the county has its own "Clear Bag Program's" Solid Waste manages all which to me would infer that it is the whole county but for me as the county person responsible of collection I have to type in each city program as well. (More time.)

Reasons for switching to CivicPlus SeeClickFix 311 CRM

Not my choice but this is much better.

Raymond S.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

SeeClickFix makes community involvement simple.

We have had a very good experience with SeeClickFix, from the initial setup to day to day operation SeeClickFix has been there for us, answering questions, helping to set up our Phone App, and keeping us headed in the right direction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product gave our citizens a much easier conduit to the officials they need to contact to get things done. It gives the City an impactful presence in the community, allowing 2 way communication on issues that our residents are concerned about.

Cons:

The software does allow absolute anonymity, which sometimes hinders direct communication with persons involved with issues. The software does not integrate with our MyGov software. This causes us to have to retype information into our letter writing and abatement program.

Richard B.

Verified reviewer

Law Enforcement

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Graffiti Prevention Tool

SeeClickFix allows us to interact with the public and instantaneously track our results following that interaction. It's also useful to demonstrate accountability for each department that responds to a complaint or report.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

See Click Fix is a great addition to our toolbox for addressing quality of life issues throughout the City. It allows me to track the graffiti, the removal of the graffiti, and contains an archive of graffiti tags which is extremely useful when a graffiti vandal has been identified.

Cons:

While the feature that allows users/commenters to be anonymous does lead to more reports, it is frustrating that we cannot reach out to users/commenters that take advantage of or misuse the reporting tool.

David C.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Interactive Map Features are Excellent

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

When in the field looking for a specific issue submitted by a community member if the map section is open the app shows your position to the incident making it possible to walk right up to the incident. This only works if the incident was entered at that time but usually when a photo is included, it pins to the location of the photo. Numerous times when looking at incidents about sidewalks, you receive a photo of a section of sidewalk and a strip of grass on each side but no identifying markers.

Cons:

The step that requires the user to "Acknowledge" or mark an issue "In Progress" before being able to close it if completed.