CivicPlus SeeClickFix 311 CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CivicPlus SeeClickFix 311 CRM

4.4

(46)

Pricing

Pricing available upon request

About CivicPlus SeeClickFix 311 CRM

The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions.

By automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources.

Active communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation.

CivicPlus SeeClickFix 311 CRM Screenshots

CivicPlus SeeClickFix 311 CRM Pricing and Plans

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Pricing available upon request

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CivicPlus SeeClickFix 311 CRM Features

Popular features found in Public Works
Alerts/Notifications
Billing & Invoicing
Compliance Management
Customer Database
Data Import/Export
Document Management
Equipment Maintenance
Inventory Management
Job Costing
Mobile Access
Project Management
Service Request Management
More features of CivicPlus SeeClickFix 311 CRM
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Approval Process Control
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Benchmarking
Budgeting/Forecasting
Campaign Management
Canned Responses
Case Management
Chat/Messaging
Code Enforcement
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Contact Management
Customer Complaint Tracking
Customer Journey Mapping
Customer Management
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Capture and Transfer
Data Security
Data Visualization
Dispatch Management
Document Storage
Downtime Tracking
Email Management
Employee Management
Expense Management
Feedback Management
For Electricity
For Government
For Natural Gas
For Trash
For Water
GIS Integration
GPS
Help Desk Management
Historical Reporting
Incident Management
Interaction Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Knowledge Base Management
Lead Capture
Lead Management
Maintenance Management
Maintenance Scheduling
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Location
Performance Metrics
Predictive Maintenance
Preventive Maintenance
Prioritization
Process/Workflow Automation
Progress Tracking
Quality Assurance
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Records Management
Recurring Issues
Reminders
Repair Tracking
Reporting/Analytics
Reporting & Statistics
Resource Allocation
Role-Based Permissions
Routing
Rules-Based Workflow
Scenario Planning
Segmentation
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Technician Management
Third-Party Integrations
Ticket Management
Workflow Management
Workforce Management
Work Order Management

CivicPlus SeeClickFix 311 CRM User Reviews

Overall Rating

4.4

Ratings Breakdown

59%

30%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.5

Functionality

4.3

Patty P.

Verified reviewer

Government Relations

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Love SeeClickFix

SeeClickFix staff are easy to work with and have not left us out here hanging if we run into issues. I know that I can count on them if I run into problems. Great team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SeeClickFix has helped the City move forward towards keeping our residents happy by allowing them to be part of the solution. The app allows residents to report issues and see them fixed in a very short turnaround with one-on-one conversations with staff. We love the app and have really enjoyed the interaction with our residents.

Cons:

There was a learning curve with our users and a bit of staff resistance, but once that was worked through, they are all on board and working right along with us.

Christina R.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

SeeClickFix is a great product

Overall it is a fantastic product! I highly recommend it and love that they have made positive changes to their reporting and other aspects of the platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SCF is great platform to help streamline internal processes and increase efficiencies. Electronic routing cuts out the middle person.

Cons:

The back end could use some cleaning up. Removing categories, sorting them, making changes to email responses, just more ease of use and more user control. The public facing side does create some confusion for people, particularly the location part, so that could be slightly simpler.

Brenda G.

Verified reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Processing Requests

Overall it is an easy quick tool for keeping records with current information internally or externally.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the easy way you can process a request, enter information, location and it gives you the jurisdictions.

Cons:

It does not have a feature with the option to copy to a new request.

Amber C.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Effective Software Program

Customer service is great and extremely responsive!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the automatic reporting system - the system allows our residents to stay informed throughout the process of a request, without requiring a significant amount of staff time.

Cons:

SeeClickFix used to supply a report that included the percentages of where the varying requests were generated from (smartphone, computer, etc.) along with some other important information that we used to supply to our Board of Directors. At this time, the report format is no longer available.

Randy H.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

SeeClick Fix enables community members to be more ative in helping solve community issues .

Great. The City of Newnan is excited that SeeClick Fix has improved the community and engaged our residents which allows for two-way, immediate and simple communication that allows them to be more involved in the care of their city .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use apps for the community Your employees are awesome !!!! They are always helpful and answer and question or solve problems I have had.

Cons:

I can not think of any off the top of my head.

Reasons for choosing CivicPlus SeeClickFix 311 CRM

SeeClick Fix was implemented before I started with the City so I do not know.

Laurie S.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Great Product for communicating and resolving issues

My experience has been great and very positive. I can easily access issues throughout the city and close out work orders faster. I can also communicate with other departments if I cannot fix the issue. Great communication tool.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Software is very user friendly on both ends. Response time is great. The ability to upload photos of a problem area is extremely helpful

Cons:

I have no issues with this software. I like everything about it especially how easy it is to navigate the pages.

Jillian D.

Verified reviewer

Government Administration

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

SCF is great!

SCF has overall been a great experience. I used it as a community member first, and now I also use it in my work daily life for the City of New Haven. It's been great to communicate with other departments, keep my to-do list, and stay organized.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like most that SCF is very user friendly and easy to use. It is easy to document tasks on it and use as a team.

Cons:

Sometimes there are glitches where it will not load a photo, but they always seem to be temporary so no big deal..

Catherine C.

Verified reviewer

Utilities

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

SeeClidkFix - A great tool

The biggest problem that we are solving is the multiple street lights that go out around the City, many of which we wouldn't know about without SeeClickFix.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that customers could report issues that we probably wouldn't even here about, therefore we could take care of them in a timely manner

Cons:

I don't believe there is anything that I didn't like about the software. It's a great product.

Reasons for choosing CivicPlus SeeClickFix 311 CRM

It was suggested to us by a fellow City Department

Troy M.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Great Maintenance Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software allows our City to track complaints and to ensure that items logged into the system are resolved. Before the installation of SeeClick Fix it was difficult to track complaints.

Cons:

Nothing at all.....the software is very useful.

Reasons for choosing CivicPlus SeeClickFix 311 CRM

SeeClick seems to be the solution to or City Maintenance.

Reasons for switching to CivicPlus SeeClickFix 311 CRM

Too difficult to track complaints

Kellie E.

Verified reviewer

Government Administration

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed June 2020

Simplifies Interdepartmental Workflows

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love how easy it is to communicate with both my colleagues and residents through this platform. It simplifies the number of steps needed to resolve an issue and makes it so easy to reassign an issue as needed without anything getting lost in the mix. I recommend it to residents and coworkers regularly.

Cons:

It would be great if it had an integrated work order software that we could use to attach hours and materials used for an issue. We currently use Lucity for this and there is always an issue. I definitely think that is on the Lucity side so really I would just love an alternative that is as user friendly as SeeClickFix.

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