Simplify360 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Simplify360

4.4

(15)

Pricing

Starting at ₹39.00 per month

About Simplify360

Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels.

Simplify360 has been helping businesses deliver exceptional customer support for over a decade now. Our customer support software helps businesses manage all their customer interactions from one inbox - Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, TripAdvisor, Yelp, Amazon, Playstore, App Store, Zomato, eCommerce platforms, and more. The software also helps businesses with Social Listening, Review Management & ORM.

Simplify360 Screenshots

Simplify360 Pricing and Plans

Starting price: ₹39.00 per month

Free Trial

Free Version

Basic

₹39.00

per user, per month

No plan information available

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Simplify360 Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Simplify360
Chatbot
Communication Management
Content Creation
Customer Support
Feedback Management
Monitoring
Reporting/Analytics
Review Monitoring
Routing
Social Listening
Video Support

Simplify360 User Reviews

Overall Rating

4.4

Ratings Breakdown

47%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.6

Functionality

4.1

Devduth M.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Holistic tool for managing, ORM, Content, Reporting and Social Listening

We have been using it for ORM, Reporting, Publishing content as well as Social Listening. Overall, it is an extremely useful multipurpose tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using it for almost a year now and it is one of the most user friendly tools that I've ever used. What truly stands out is their customer service. They are always open to suggestions and quick to implement it. All in all, a holistic tool for any Social media manager.

Cons:

The Twitter tab needs some improvement. There needs to be an option to reply to each and every message in a thread, especially when the customer is spamming.

Alexandros C.

Verified reviewer

Internet

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed January 2025

Good software

My experience is overall positive with very few negative points

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very good as a tool to create unique customer experience

Cons:

Lack of compatibility with smartphones and also lack of reports of insights

Jasleen K.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Good Listening Tool but Social analytics need to be improved

The account managers were helpful ([SENSITIVE CONTENT]), probably that is what made our experience comparatively better with the tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool was helpful in maintaining ORM queries and responding to them.

Cons:

First and most important, the tool does not have an app and is not compatible to mobile devices. Secondly a few queries related to the brand used to get missed out by the tool like Instagram DMs etc.. Lastly the tool did not show social insights which could be shown in reports as they were way different than the data shown from social panels.

Harjeet K.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Great Software in creating epic customer experiences.

Overall, a Great experience with Simplify360. Its Live Chat Support is the best. Along with that its other features like- Customizable dashboards, Actionable insights and analytics, quick onboarding process and streamlined customer service makes it the best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplify360 helps Bridge the gap between Customers and Brands by creating AI-enabled Live Chat support, a Video call interface, Social Media Listening etc.

Cons:

Simplify360 is great software with no drawbacks, issues and bugs! Highly recommended

Srinivasa Ashok A.

Verified reviewer

Information Technology and Services

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed October 2022

Best Omin Channel Solution for big companies or growth stratups

Omni experience with varieties of custom tools!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best features for Simplify360 are:1) Content creation with templates and schedule/publish them on various platforms.2) Can save a lot of time in automating workflows & tasks in content management and social media platform.3) Omni platform social media and review management.4) Many APIs such as review management provides customer sentiment analysis and CSAT scores5) The custom support chat bot helped to get more leads.

Cons:

No Cons as of now but if they try to get machine learning algos for review management unless sentiment will help companies to think better in different ways.

Verified

Reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Cost Effective - Easy to use Social Listening tool

This tool provides us an insight into the kind of buzz happening around the globe related to the brand and competitor and we can then prepare our strategies or improve on existing campaigns to get maximum benefits.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool is very user friendly from the point of setting up the tool to handling daily activity as a part of ORM. You get real-time data/post from Twitter and other social platforms with minimal to Zero tool downtime during peak hours.

Cons:

Although it's not a blocker or a major down point. However, the data reporting can be improved further.

Reasons for switching to Simplify360

Lack of Insights and complicated user environment lead to switching on other platforms.

Johnson J.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Simple and Innovative tool that does the Job

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best features about simplify 360 is it's easy to use UI, the new platform is simple and makes visualisation of data extremely easy. Also their excel dump is very detailed and can be used to gain insights

Cons:

There isn't any thing that I don't like about this software. They constantly keep on developing new features for their clients

Reasons for choosing Simplify360

Cost effectiveness

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

Best tool for response management

Great experience throughout the usage period, they always bring up better features which makes process easier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best tool with lot of features which make response management easier

Cons:

Nothing specific, just more dashboards can be added

Anil Kumar J.

Verified reviewer

Internet

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

Good CRM Product especially for handling Social Media Queries

Good cost effective tool currently being used for Social Media handling. It is easy for both user and an administrator to review daily reports, work on improvements etc. Recommended for others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Availability of different work baskets, ability to edit profile, add users process is simple, we can download the reports in CSV format, availability of various dashboards to depict performance as a team and org.

Cons:

It has CSAT survey mechanism but is not exhaustive. Should have a better CSAT survey tool to be built to capture feedback especially over Social Media

Abhishek C.

Verified reviewer

Cosmetics

201-500 employees

Used daily for less than 6 months

Reviewed December 2021

One Stop Solution For CRM teams

It has been a very good experience with Simplify 360 and the team. [SENSITIVE CONTENT] and his team gave us a good demonstration of the tool. After that, we have not too faced any issues with the tool as compared to the tools we were using previously. I would also like to appreciate the support we have received from [SENSITIVE CONTENT] who answers all our queries all the time and also does a weekly check-up with our entire CRM team. Thanks to the support team as well for answering the queries in a flash.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reliable support team, Quick resolutions, Easy tracking of tickets, Smooth assignment, User-friendly interface, a plethora of options for reports, performance monitoring made easy, easy to use, accessible at any internet speed, queue management is good, can work on various social media platforms along with emails, easy access to buckets,

Cons:

There has not been anything for now that I would like to include in CONS.

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