Sinch Engage 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sinch Engage

4.4

(44)

Pricing

Starting at $49.00 per month

About Sinch Engage

Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With support for SMS, MMS, RCS, and WhatsApp, we help you connect with your customers on the channels they love—boosting engagement, sales, and loyalty. Get global reach, 100% security and compliance, and 24/7 support.

  Thousands of top brands use us to send and automate marketing, sales, and customer support messages. Whether you want to send promo text campaigns, lead nurture, abandoned cart follow-ups, appointment reminders, or anything in-between—we have all the features you need:

Simple, visual campaign builder
Bulk SMS
Automated texts
Two-way chat
Email-to-text
Unified team inbox
Templates
AI writing assistant
Analytics & delivery reports
Industry-leading deliverability

We also directly integrate with top CRMs and software like HubSpot, Salesforce, Zoho CRM, NetSuite, Zapier, Workato, and more—making it easy to add messaging into your existing workflow.

Sinch Engage Screenshots

Sinch Engage Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basics

$49.00

flat rate, per month

Plan includes:

1,000 SMS/mo
1 user
3 automations

Conversations

$99.00

flat rate, per month

Plan includes:

3,000 SMS/mo
2 users
30 automations
Shared contacts, inbox and messaging tools
Access controls

Pro

$249.00

flat rate, per month

Plan includes:

10,000 SMS/mo
3 users
1 sub account for multiple locations
Unlimited automations

Pro Plus

$450.00

flat rate, per month

Plan includes:

20,000 SMS/mo
3 users
2 subaccounts
Single Sign-On (SSO)

Advanced

$799.00

flat rate, per month

Plan includes:

40,000 SMS/mo
3 users
3 subaccounts
Single Sign-On (SSO)

Confused about pricing? We've got you covered.

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Sinch Engage Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Sinch Engage
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Audience Targeting
Automated Responses
Automated Scheduling
Batch Communications
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Consent Management
Contact Database
Contact Management
Content Management
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Drip Campaigns
Engagement Tracking
Event Triggered Actions
Feedback Management
Inbox Management
Interaction Tracking
Interactive Content
Key Performance Indicators
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Link Shortening
Marketing Automation
Mass Texting
Message Personalization
MMS
Mobile Alerts
Mobile Keywords
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
One-to-One Messaging
Personalization
Polls/Voting
Push Notifications
Real-Time Analytics
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
ROI Tracking
Scheduled Messaging
Shortcodes
SMS Marketing
SMS Messaging
Survey Builder
Survey/Poll Management
Template Management
Templates
Third-Party Integrations
Visual Analytics
Workflow Management

Sinch Engage Integrations

Zoho CRM

ActiveCampaign

Salesforce Marketing Cloud

Zapier

NetSuite

Workato

See all 10 integrations

Sinch Engage User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

27%

18%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.0

Functionality

4.1

Radim Z.

Verified reviewer

Sporting Goods

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed August 2022

Messenger is a must have for any online store

Messenger is a no brainer - a must have for any online store

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up, implement, and use as everyone already uses messenger in their personal lives, both clients and employees.

Cons:

In our region not all features are available.

Verified

Reviewer

Insurance

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed April 2021

One software for all

It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Cons:

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

Reasons for switching to Sinch Engage

It has great access to more channels

Georgia W.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used daily for less than 2 years

Reviewed May 2022

Great platform but not simple to set up/use - lacks Telegram employees/customer service

[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise. It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.

Cons:

Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein. We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

Nisha J.

Verified reviewer

Mental Health Care

501-1000 employees

Used daily for less than 12 months

Reviewed May 2022

Easy to use product with excellent Account Management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.

Cons:

Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system. The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!

Reasons for choosing Sinch Engage

Not applicable

Rocio C.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Simplify communications with your customers

Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.

Ratings Breakdown

Ease of use

Functionality

Pros:

It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.

Cons:

At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.

JAMIL A.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Free communication app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love it. It is free to use for communication around the world. I us it for communicate with my family members abroad and also with my world related

Cons:

No cons at all in my opinion. I love this app for free use

Thaddeus G.

Verified reviewer

Music

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Good for musicians

Ratings Breakdown

Ease of use

Functionality

Pros:

Able to connect to Facebook users and sms messages

Cons:

Some security issues but good overall highly recommended

Vendor Response

Hi Mr. Greear, Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence. We wish you continued success with our platform. Best regards, Your MessengerPeople team

Replied October 2019