Sinch Engage 2026: Benefits, Features & Pricing

Wondering if Sinch Engage is right for your organization?

Our Customer Service Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Sinch Engage

4.4

(44)

Pricing

Starting at $49.00 per month

About Sinch Engage

Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform built for growing businesses. With support for SMS, MMS, RCS, and WhatsApp, we help you connect with your customers on the channels they love—boosting engagement, sales, and loyalty. Get global reach, 100% security and compliance, and 24/7 support.

  Thousands of top brands use us to send and automate marketing, sales, and customer support messages. Whether you want to send promo text campaigns, lead nurture, abandoned cart follow-ups, appointment reminders, or anything in-between—we have all the features you need:

Simple, visual campaign builder
Bulk SMS
Automated texts
Two-way chat
Email-to-text
Unified team inbox
Templates
AI writing assistant
Analytics & delivery reports
Industry-leading deliverability

We also directly integrate with top CRMs and software like HubSpot, Salesforce, Zoho CRM, NetSuite, Zapier, Workato, and more—making it easy to add messaging into your existing workflow.

Sinch Engage Screenshots

Sinch Engage Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basics

$49.00

flat rate, per month

Plan includes:

1,000 SMS/mo
1 user
3 automations

Conversations

$99.00

flat rate, per month

Plan includes:

3,000 SMS/mo
2 users
30 automations
Shared contacts, inbox and messaging tools
Access controls

Pro

$249.00

flat rate, per month

Plan includes:

10,000 SMS/mo
3 users
1 sub account for multiple locations
Unlimited automations

Pro Plus

$450.00

flat rate, per month

Plan includes:

20,000 SMS/mo
3 users
2 subaccounts
Single Sign-On (SSO)

Advanced

$799.00

flat rate, per month

Plan includes:

40,000 SMS/mo
3 users
3 subaccounts
Single Sign-On (SSO)

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Sinch Engage Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Sinch Engage
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Audience Targeting
Automated Responses
Automated Scheduling
Batch Communications
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
Compliance Management
Consent Management
Contact Database
Contact Management
Content Management
Customer Database
Customer Experience Management
Customer Segmentation
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Drip Campaigns
Engagement Tracking
Event Triggered Actions
Feedback Management
Inbox Management
Interaction Tracking
Interactive Content
Key Performance Indicators
Keyword Tracking
Landing Pages/Web Forms
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Qualification
Link Shortening
Marketing Automation
Mass Texting
Message Personalization
MMS
Mobile Alerts
Mobile Keywords
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
One-to-One Messaging
Personalization
Polls/Voting
Push Notifications
Real-Time Analytics
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
ROI Tracking
Scheduled Messaging
Shortcodes
SMS Marketing
SMS Messaging
Survey Builder
Survey/Poll Management
Template Management
Templates
Third-Party Integrations
Visual Analytics
Workflow Management

Sinch Engage Integrations

Zoho CRM

ActiveCampaign

Salesforce Marketing Cloud

Zapier

NetSuite

Workato

See all 10 integrations

Sinch Engage User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

27%

18%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.0

Functionality

4.1

Verified

Reviewer

Warehousing

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed August 2021

Messenger Communication Platform, a good alternative to traditional messenger networks

Overall, still good experience considering the low cost of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It combines different platforms in once, no need to have several of them we can just communicate with other partners easily and using the same software, it is very convenient.

Cons:

Customer service is lacking, could improve that with more investment in customer service labor costs.

Jessie M.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

My messenger

My overall experience with messenger have been mostly good experiences and would recommend it to others

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about messenger is being able to make calls and I can choose to see the other person as well

Cons:

The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what

Giulia L.

Verified reviewer

Consumer Services

201-500 employees

Used daily for less than 12 months

Reviewed May 2022

Ok but needs several improvements

Ratings Breakdown

Ease of use

Functionality

Pros:

The software is easy to use and intuitive, you can export convos in pdf

Cons:

-Not very user-live chat friendly - When you write the message and then change chat without sending it, the message disappears (very annoying) -When you have a few different chats open and you open a new one, it would redirect you to the new one you just opened but to the oldest one (very annoying, live chat is about being quick and this often causes mistakes, like sending the message to the wrong person) -The layout is not great and when you receive a new message there should be a sound that alerts you, especially if you are on a different tab, checking some data to answer the inquiry - there should be the possibility to add a note and see it when you open the ticket on the specific customer, without needing to scrolling down on "internal notes" - it's time consuming to reopen the chat and reassign it everytime you want to assign it to yourself - chats should be separate and a chat from the 28th february should be merged with a chat from the 1st march, for example --> improve layout

Roberto V.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed June 2022

Messenging for support guests it's easier now

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-

Cons:

A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)

Reasons for choosing Sinch Engage

It was apparently the most convenience in strict relation with quality of service supposed. Then, the italian sales agent [SENSITIVE CONTENT], was pretty smart to convince us, ensuring a customed condition.

George P.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Reviewed May 2022

Excellent to manage customers

Ratings Breakdown

Ease of use

Functionality

Pros:

It's great because it allows you to communicate with customers where they are, on Whatsapp. For the customer a very known way of communicating while on the back end for us very organized.

Cons:

Not always very easy to find old conversations once they are closed. If you remember a specific example of a ticket we can use for training purposes etc.

Davide M.

Verified reviewer

Telecommunications

51-200 employees

Used weekly for less than 2 years

Reviewed May 2022

Great user follow-up and ticket management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is quite intuitive especially in the ticket management and user-follow-up part. You can manage different roles for operators and it's easy to hook pre-populated chat blocks to manually managed chats. Another thing that I really liked is the possibility of using variables to be associated with customers directly from automated chats and then find these values in the customer base/address book.

Cons:

Although the system is very powerful, some features are a bit hidden and probably still in "experimental". The thing that is missing most is a GUI where you can immediately see the entire flow chart and the customer journey at a glance, especially on the chatbot part.

Reasons for choosing Sinch Engage

It seemed the most promising to us

Vera D.

Verified reviewer

Consumer Services

201-500 employees

Used daily for less than 2 years

Reviewed June 2022

Feedback

In general it is a good experience, the product is good and all my team use it daily

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use, I like the most the fact that it is so quick, efficient and compact

Cons:

The fact that every user could put a nickname makes the job harder, it is not easy to find a person by his nickname.

Ravisen J.

Verified reviewer

Food & Beverages

10000+ employees

Used daily for more than 2 years

Reviewed May 2022

Excellent product for customer service

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

user friendly, responsive, fast and efficient

Cons:

I like everything about messenger people

Daniel R.

Verified reviewer

Food & Beverages

201-500 employees

Used daily for less than 2 years

Reviewed May 2022

In general Messenger is quite useful tool

We communicate via messenger with the courriers who work for our company. It is an instant and quick communication. We also use the posibility to send pictures and sound files by Messenger.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use. It gives a signal when a message arrives, which is perfect. The visibility of the messages is good.

Cons:

To be honest I absolutely hate that the programme logs out every 15 min. It is really annoying to check every ten minutes if I am still loged in. Many times I missed a messages because of that or I read them with delay.

Cristiana B.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 6 months

Reviewed May 2022

Messanger Communication Platform personal review

It is okay, sometimes still very slow and shows crashes from time to time, but it is useful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the opportunity to view tickets from a offline perspective and also being able to read chats of other agents without the need of re-assign

Cons:

i don't like how chats add up, one after the other horizontally. If at times lots of chats come in at the same time, they are not visible and just disappear once at the scrolling element of the browser page. Maybe changing the way they enter or the location of the list would help

Showing 1 - 10 of 44 Reviews

See All Reviews