Glassix 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Glassix is right for your organization?

Our Customer Communications Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Glassix

5.0

(103)

Pricing

Starting at $49.00 per month

About Glassix

Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and success.

Revolutionizing Customer Journeys:
With its AI Omnichannel capabilities, Glassix transforms customer journeys, ensuring seamless interactions at every touchpoint, even during off-hours. Titans like Nike, Avis, Nintendo, Domino's, and Dyson are among their trusted clients, who have achieved remarkable progress with Glassix's transformative technology.

Simplified Customer Interaction Management:
Experience the ease of managing customer interactions with Glassix. Its unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep customers engaged, all in one place.

Connected Conversations Across Channels:
Glassix is an AI-powered unified messaging platform that connects customer conversations across every digital channel. From instant messaging apps and SMS texts to email conversations, live chat on websites or apps, and social media messages.

Security and Customizability:
Rest assured with Glassix's secure platform...

Glassix Screenshots

Glassix Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Starter

$49.00

per user, per month

No plan information available

Growth

$65.00

per user, per month

No plan information available

Enterprise

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Glassix Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Glassix
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Autoresponders
Callback Scheduling
Call Center Management
Call Logging
Campaign Management
Canned Responses
Chatbot
Code-free Development
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contextual Guidance
CRM
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Dashboard
Data Import/Export
Document Storage
Drag & Drop
Email Management
Email Templates
Engagement Tracking
Feedback Management
File Sharing
Inbox Management
Intent Recognition
Knowledge Base Management
Live Chat
Macros/Templated Responses
Mobile Access
Mobile App
Monitoring
Multi-Channel Management
Multi-Language
Multi-User Collaboration
Performance Management
Performance Metrics
Personalization
Pre-Configured Bot
Proactive Chat
Quality Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
Secure Data Storage
Service Level Agreement (SLA) Management
Single Sign On
SMS Messaging
Social Media Integration
SSL Security
Support Ticket Management
Surveys & Feedback
Task Management
Template Management
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Video Support
Visual Analytics
Workflow Management
Workforce Management

Glassix User Reviews

Overall Rating

5.0

Ratings Breakdown

97%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

5.0

Jesus David A.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 12 months

Review source

Reviewed June 2024

Glassix: The most intuitive, effective, and comprehensive interaction management tool.

My experience with Glassix has been highly positive. The platform has proven to be intuitive, efficient, and comprehensive in managing customer interactions, significantly enhancing our ability to deliver high-quality service and effectively respond to customer needs across multiple communication channels

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the things I like most is its ability to integrate and manage multiple communication channels efficiently.

Cons:

One potential drawback, although I don't personally consider it as such, is the limited customization, which could be restrictive for certain companies.

Reasons for switching to Glassix

For its advanced features, better integrations, improved user experience, scalability, and possibly a better cost-benefit ratio.

Christiana I.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

Efficient Communication Management and Insightful Tracking: A Review of Glassix

My experience with Glassix has been generally positive, especially in terms of its robust features for multi-channel communication. It's been instrumental in centralizing interactions across various channels like email, SMS, and social media, which has improved our efficiency in managing customer communications. The platform's interaction tracking capabilities have provided valuable insights into customer behavior, helping us tailor our responses effectively. However, there have been a few challenges. The initial setup was somewhat complex, and we encountered a learning curve in fully utilizing all features. Additionally, while the platform offers good customization options, there were some limitations that required workarounds. On the whole, Glassix has been a beneficial tool for our customer relationship management, despite these minor drawbacks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the standout features of Glassix is its seamless integration of multi-channel communication, providing a unified platform to manage interactions across various channels efficiently.

Cons:

I would say the customization has some limitations. My organization recently discovered that certain customization options are limited, which could affect how well the software adapts to specific organizational needs.

Reasons for choosing Glassix

We chose Glassix over alternative products because it has a good integration and compatibility features. It integrate seamlessly with existing systems or software that we already use, helping us reduce implementation complexities. Also its user interface and Usability is easy to navigat. We find Glassix's user interface intuitive and easy to navigate, enhancing user adoption and productivity.

Crea Mae S.

Verified reviewer

Food & Beverages

Self-Employed

Used daily for free trial

Review source

Reviewed June 2024

24/7 Availability of glassix

Overall, Glassix has significantly enhanced our customer service capabilities. The combination of efficient automation, 24/7 support, and insightful analytics has made a noticeable difference in our operations. The initial setup effort was worth it, and the ongoing benefits continue to positively impact our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The AI operates round-the-clock, ensuring customers receive support any time they need it. This can significantly enhance customer satisfaction and reduce response times.

Cons:

While Glassix AI can handle many queries efficiently, it may struggle with very complex or nuanced issues, necessitating human intervention. This limitation can affect customer satisfaction if not managed properly.

Oliver C.

Verified reviewer

Consumer Services

10000+ employees

Used daily for free trial

Review source

Reviewed June 2024

USED FOR CALL CENTER, CHAT AND SUPPORT

It is very useful has all feature we have looking for, it is just the way support is given which I will prefer to be different, but anything than that I highly recommend it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that they have multiple messaging channels, including WhatsApp, Facebook Messenger, email, and even Microsoft Office, which I liked because I can integrate even the company email that was previously designed, making it easier to manage customer interactions. Their interface is user-friendly and allows new users to easily navigate between different conversations and channels. I don't think training is necessary for this, which saves time. This has been quite beneficial for me, as I have daily conversations with clients. My company is a travel agency where we need to resolve customer queries, and it is easy to move between channels to request help from our help desk within the company with the situations we handle. We are just testing it to make the full transition to Glassix as soon as possible, but it greatly facilitates communication. It also helps with analytical tools that allow companies to monitor performance, identify trends and areas for improvement, and measure customer satisfaction through key metrics. I like the ticket system and how it notifies you if there are any pending. However, what I like the most is that they include Power BI technology, which is widely used in statistical analysis.

Cons:

For small and medium-sized businesses, the subscription cost can be considered high compared to other solutions available in the market. We previously tried Slack, and although Glassix surpasses it in several aspects, the price is not very accessible, especially if you need access to advanced features such as CRM integration. Additionally, customer support could be improved. I think they could respond faster; maybe a call center would make it more efficient. Although support via WhatsApp messages or emails can be useful, sometimes there is information that would be better communicated over the phone. I would appreciate that, but there's nothing negative to add about the system itself.

Reasons for choosing Glassix

this integrates many things on one tool instead having them separate, other products just have customer interaction but can be used just for that not for support channel, as well must of them do not track metrics other tools need to connect for that to happen which is different here

Reasons for switching to Glassix

This have real-time and can be used for two think, customer interaction and as a support channel which means I will integrate two things here on slack we just have the chance to talk internally but here can be used for support as well as for customer interactions

Joana L.

Verified reviewer

Management Consulting

2-10 employees

Used daily for free trial

Review source

Reviewed July 2024

Such a game changer for customer support!

Over all my experience with Glassix is superb. I just feel confident to be able to do my job with the help of this platform. Glassix is a platform that truly sees the importance of communication and great use for any business that wants to improve their customer services. With this being said, It is vital to evaluate the specific needs and resource of one's business before making any decision.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Glassix successfully took customer support in a different level by integrating various communication channels (sms, emails, social media and live chat) in one platform. By doing this Glassix ensures consistency in customer interaction across all communication channels. I save a lot of my time due to this platform's automation of my routine tasks such as ticketing, follow ups and responses to frequently asked questions. Its just efficient and less hassle altogether.

Cons:

This innovation could be a bit overwhelming to new users due to its complexity, it requires time and training to become proficient. One of other thing that i thought is important to mention is the over-reliance to the automated responses and processes which can lead to a less personalized customer experiences. Potentially alienating customers who prefer real human interaction.

Reasons for switching to Glassix

Glassix excels when it comes to the features and the most organized way to interact with customers.

Justine I.

Verified reviewer

Commercial Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed June 2024

Glassix is the best solution for us.

The software has given us invaluable insights into consumer behavior and significantly increased our efficiency in managing customer contacts. Whenever we've had inquiries or required assistance, the support staff has always been prompt and friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it comes to offering customer assistance and handling complaints and requests from consumers via ticket resolution, Glassix is a total overhaul for customer service operations. Because of its quick response time and AI reaction, which calms agitated clients, its user-friendly features have assisted in resolving daily customer difficulties.

Cons:

It is not possible to use Glassix on a mobile device. I propose that the app incorporate mobile device capabilities that allow us to use it on our phones and resolve client tickets while on the go.

Reasons for choosing Glassix

The platform is designed with a user-friendly interface, making it easy for customer service representatives to navigate and use. This ease of use can lead to higher adoption rates and improved productivity among team members.

Reasons for switching to Glassix

Glassix can be integrated with existing CRM systems and other business tools, ensuring that businesses do not have to overhaul their current infrastructure. This compatibility makes it a convenient option for companies looking to enhance their customer service capabilities without significant disruptions.

Belinda B.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2024

Glassix on daily operations

My overall experience with Glassix has been largely positive, the platform’s robust interaction tracking capabilities provide a comprehensive view of customer history across all channels. This enhances personalization, improves issue resolution, and ensures that support agents have all the necessary context for each interaction. The knowledge base management improves accessibility to critical information and enhances overall service quality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform’s ability to track and maintain detailed histories of customer interactions across all channels provides invaluable context for customer service agents, it is the thing that I like the most, since it leads to more personalized and effective communication also the automation features are really helpful and reduce our workload by scheduling messages, automating responses and managing workflow which surely increases efficiency

Cons:

The initial setup and onboarding process might be time-consuming and require significant effort, particularly for businesses transitioning from different platforms. Adequate training and support are essential to mitigate this.

Reasons for switching to Glassix

Because we have struggled with the existing systems due to growing customer volumes and interactions. Sometimes it took a lot of time to manually handle a lot of our routine tasks through Hubspot which is time-consuming and also not efficient.

Bernellie Mae A.

Verified reviewer

Executive Office

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Comprehensive Customer Communication Solution

Our overall experience with Glassix has been very positive. The platform has greatly improved our efficiency in handling customer interactions and provided valuable insights into customer behavior. The support team has been responsive and helpful whenever we've had questions or needed assistance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Glassix excels at providing a unified platform for managing multi-channel communications. Its seamless integration with various digital channels such as instant messaging apps, SMS, email, live chat, and social media ensures all interactions are handled efficiently from one place. The AI-powered chatbots and automation features significantly reduce manual tasks, allowing us to focus on more complex customer issues. The interaction tracking feature offers comprehensive logs of all customer communications, promoting better follow-ups and team collaboration.

Cons:

While Glassix is a robust platform, it can be overwhelming initially due to its wide array of features. A more streamlined onboarding process with step-by-step tutorials would be beneficial for new users to get accustomed to the platform more quickly.

Reasons for switching to Glassix

We chose Glassix over Zendesk due to its comprehensive feature set, ease of integration, and scalability. The ability to manage all communication channels from a single platform and the powerful AI capabilities were decisive factors.

Veronica N.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2024

Efficiency of Glassix

love the communication interface and how smoothly it works. Very practical and fast. assistance in responding to our concerns has always been prompt. And above all, the ability to ask several questions at once, whatever the area of expertise is what makes it a top notch software I would recommend any day any time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like it very well on how the Interface works. It covers all areas of communication and makes it easier to keep the flow of communication within and outside effective

Cons:

For now all their services are exceptional. They are one of the best

Reasons for switching to Glassix

I made the switch because my former was becoming unreliable

Charm A.

Verified reviewer

Education Management

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed June 2024

Unleashing the Power of AI-Driven Customer Communication

It is like a strong contender for businesses looking to improve customer communication. It acts as a central hub for all your customer interactions, bringing together chats, emails, social media, and even SMS messages. This, along with its AI-powered features like chatbots, promises a streamlined experience for both you and your customers. Overall, its a blessing software for both students and businessmans.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most interesting thing about Glassix is its all-in-one approach. It combines features like chatbots, SMS messaging, and social media management into one platform, making it easier for businesses to handle customer communication across different channels.

Cons:

It could be complex for non-techy users and might be expensive.

Showing 1 - 10 of 103 Reviews

See All Reviews