CustomerLabs CDP 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CustomerLabs CDP

4.6

(11)

Pricing

Starting at $99.00 per month

About CustomerLabs CDP

CustomerLabs CDP is a customer data platform that helps businesses to collect, store, manage, and analyze customer data. The software is deployed in the cloud and can be accessed from any device or location. CustomerLabs CDP caters to both B2B and B2C businesses that are looking for a way to collect customer data from a variety of sources and connect it with other data from other sources. This software integrates with CRM systems like Salesforce, Zoho, SAP Cloud for Sales, HubSpot, and other tools.

CustomerLabs CDP Screenshots

CustomerLabs CDP Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Basic

$0.00

flat rate, per month

Plan includes:

1 Segment
1 Source
3 Destinations (No Custom Destinations/Webhooks)
3 Months Data Retention
50k Events
Includes Action Recorder

Growth

$99.00

usage based, per month

Plan includes:

500k Events
5 Destinations
5 Segment
5 Source
6 Months Data Retention
Includes Action Recorder
Priority Support

CustomerLabs CDP Features

Popular features found in Customer Data Platform
Campaign Management
Customer Profiles
Customer Segmentation
Personalization
Predictive Modeling
More features of CustomerLabs CDP
Activity Tracking
API
Behavioral Analytics
Customer Activity Tracking
Customer Database
Data Integration
Email Marketing
Event Triggered Actions
GDPR Compliance
Lead Qualification
Real-Time Analytics
Real-Time Data
Third-Party Integrations

CustomerLabs CDP Integrations

Shopify

Google Ads

Google Analytics 360

Instapage

Zapier

Freshsales

See all 19 integrations

CustomerLabs CDP User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

18%

Secondary Ratings

Ease of Use

4.2

Value for money

4.7

Customer support

5.0

Functionality

4.8

Taylor B.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

Incredibly Powerful and Highly customizable

Amazing customer service and overall experience! Very pleased with the capabilities of the tool and the outstanding support provided by the team behind it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CustomerLabs provides us with a flexible, powerful alternative to both Google Tag Manager and Segment, allowing us to identify and track events across our event registration site with ease. Using their Action Recorder, we were able to quickly tag and identify core events (user registration, ticket selection, purchases, etc) and can now use that data to provide a better experience to our customers, while also more effectively retargeting those users who didn't complete the registration process, something that would have been nearly impossible with the event platform on its own.

Cons:

Very few dislikes, though there is a small learning curve as one gets familiar with the software and its workflow. However, the team at CustomerLabs provided some of the best support and handholding I've ever experienced from a SaaS provider, and they were able to help us get up and running within the first day we put CustomerLabs to work.

Reasons for choosing CustomerLabs CDP

CustomerLabs proved to be both more powerful and more economical than the combination of alternatives we evaluated.

M R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Highly recommended tool for no-code server side conversion event implementation

Moving onto Customerlabs has helped me focus on Strategy & Execution and not to worry about spending more time on data collection. Meaningful decisions are being made with customer information being unified onto one single platform. Being a non coder, CustomerLabs reduced my dependency on developers and data analysts, which in turn helped me focus on my campaigns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Perfect tool for non coder like me to implement server side conversion events specially with the new iOS update and Google no roll out of cutting Third-Party Tracking Pixels to work directly on Chrome. Their customer support and on-boarding has been top notch. I would have been lost without their team's untiring support.

Cons:

Looking forward to an improvement in UI/UX. For not so expert like me I wish to see more implementation and use case videos.

Reasons for choosing CustomerLabs CDP

Clear differentiator between Segment and CustomerLabs was presented and proactive outreach they did with their personalized ads (which eventually was done using CustomerLabs product) helped me engage more with the product to firm on this solution.

Ale R.

Verified reviewer

Used other for less than 6 months

Review source

Reviewed June 2018

amazing app for tracking event when you are a coder

Tracking actions and event for get real info about what happen in your shop or landing page. Track convertion and send info to your apps.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can setup event so you can improve your convertion. Action recorder for customer labs help you to do this if you are not a developer. this is a pain and this save alot of time A MUST TOOL FOR ECOM or DIGITAL MARKETER - You can setup the tracking code really easy - Integrate with like FB or Adword - You can track event and send the info to other services Today tracking the convertion and the action on your site is key for traking how your site/convertion is working. INSANE SUPPORT. One of the best support i talk. They take the time to help you so u can get this up and running smoothly!

Cons:

Action recorder is pretty simple but they need to fix some detail, could be really more simple - improve the UX kind confusing - i dont like the design - make more easy or accesible . Example there is a hand you need to click to select the element, but is your first time you miss it because the design. Is easy to setup, but with some clear instruction or steps should be more easy!!! Also they need to add tutorial because most of the people dont get this tool is really good or how to use it. I dont like they count all the pageview like event, so you need to exclude theurl or you get your limit exceed. With some small fix it this is cold be one of the top secret tool for digital marketer. Tracking what happen in your site, shop or landing page is key, and Action Recorder help you to get that info

Thomas P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Super easy to use and powerful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It saves a lot of development time - instead of having our developers define each event, we were able to do so ourselves using the action recorder. Then we watch the events come in - it's super awesome! Now, as with any software, there is a bit of a learning curve because there are many different events, and each one of them are defined slightly differently in each individual case. The customer support at Customerlabs has been absolutely fantastic in helping us set this up and they have been very responsive. We highly recommend this product.

Cons:

There really are very few cons; if I had to name one, it could be that there is no mobile SDK that could be used. I'm not a developer, so I don't know if this even is possible, but it would have been absolutely amazing to go through the same steps as I can currently go through with the action recorder but for a mobile app.

Vendor Response

Thanks very much Thomas. This motivates us a lot. Thanks for taking time to review us.

Replied September 2019

Gary S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2018

Fantastic Tool If Conversion Tracking If Your Are Not a Developer

Good tool overall if you like tracking conversion data on your site and don't have a lot of coding knowledge or have a developer at your disposal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

While Google Analytics gives you lots of conversion tracking options, some features are not available or if they are, can be very difficult to setup unless you have a knowledgable developer on hand. Action recorder let's you track button clicks, add to carts, prfile creations, etc, without having the need to do comlicated coding on the site. They also integrate with lots of 3rd party tools to pass the data to your other software.

Cons:

They should be more generous with the # of integrations on the paid plans.

Vendor Response

Many thanks Gary, appreciate it.

Replied January 2019

Alejandro Javier V.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2020

Go ahead with your business funnel

It has helped me direct my client through their behavior (events) towards the necessary tool to make the deal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps to personalize your funnel tracking to the user, unifying the user if they connect using another means of identification and guiding them towards the tool to achieve our objective.

Cons:

Lack of specification of objectives Lack of goal tracking Lack of documentation-examples for not so expert users

Dustin D.

Verified reviewer

Marketing and Advertising

Self-Employed

Used other for less than 12 months

Review source

Reviewed July 2019

A little confusing but great team!!

Have hit snags when setting up but the team was there to help via chat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team is amazing, they will help you walk through the setup if you need help.

Cons:

The app can be confusing to setup. I believe they are working on making it easier to implement though. They are really responsive and can help if you run into any issues.

Vendor Response

Thanks Dustin, we are working on the UX to make it easy.

Replied July 2019

Prabu R.

Verified reviewer

Used other for unspecified

Review source

Reviewed May 2018

This is the app Google should've built

Saves a lot of time and not only that, it actually eliminates a ton of unnecessary reading.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- It's easy to get the hang of it quickly - Most marketing use cases are supported - Tremendous value for money - I don't have to keep interrupting my busy developers

Cons:

I'd have loved a longer trial period. But other than that, I don't have any complaints about CustomerLabs.

Verified

Reviewer

Information Technology and Services

5001-10000 employees

Used other for free trial

Review source

Reviewed September 2018

Still looking into it but promising software

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Action Recorder allows you to automatically track events and activities in your eCommerce sites, etc. Saves developers a lot of forensic analysis time compared to historically manual investigations. Integrates to other systems like AdWords and Google Analytics, FB, etc.

Cons:

The user interface wasn't the easiest to navigate but other than that, we're still trying it out to see if we find any other speed bumps.

Vendor Response

Thanks very much for your review. I look forward to hearing more from you.

Replied October 2018

Nefer L.

Verified reviewer

Marketing and Advertising

Self-Employed

Used monthly for less than 6 months

Review source

Reviewed August 2018

Track Everything Without Any Coding

Action Recorder is super powerful! Not only does it save me loads of time configuring event tracking, but it can integrate with other tools automatically and send data (ex: capture form submission and then enter them in a facebook custom audience). Customer support exceeded my expectations, amazing team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Action Recorder has saved me loads of time trying to configure event tracking for marketing analytics.

Cons:

The product is not very user friendly, there's a learning curve to finally figure out how to use the tool. Luckily, their customer support is prompt and excellent!

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