Customer Thermometer 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Customer Thermometer is right for your organization?

Our Customer Experience Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Customer Thermometer

4.9

(18)

Pricing

Starting at $9.00 per month

About Customer Thermometer

Customer Thermometer is the powerful survey tool for maximizing customer success. Boasting some of the highest response rates in the industry, CT works by making it super-easy for customers to rate your brands, products, services and people with just one click. Customer Thermometer is used by more than 10,000 support, service and help desk teams around the world to keep track of customer satisfaction, chart NPS and measure a range of other KPIs and metrics. It can even drive employee engagement and pulse surveys.

Customer Thermometer surveys allow you to fully customize your survey experience so it’s aligned to your brand artwork, color scheme and digital marketing assets. Choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses – or create your own icons for a unique touch. In each survey you ask one question. Respondents are invited to click based on a choice of possible answers, or on a number scale. This click then leads them to a branded “thank you” page where they can answer supplementary questions, leave additional comments and engage with social media buttons and a trackable hyperlink. Use CT to respond directly to customers and measur...

Customer Thermometer Screenshots

Customer Thermometer Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Basic

$9.00

usage based, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Customer Thermometer Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Customer Thermometer
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
API
Benchmarking
CES Survey Structure
Churn Management
Collaboration Tools
Commenting/Notes
Complaint Monitoring
CSAT Survey Structure
Customer Database
Customer Experience Management
Customer Journey Mapping
Customizable Branding
Customizable Questions
Customizable Reports
Data Analysis Tools
Data Import/Export
Email Management
Email Marketing
Email Reminders
Event Triggered Actions
Feedback Management
Knowledge Management
Mobile Survey
Monitoring
Multi-Language
NPS of Customers
NPS of Employees
NPS Survey Structure
Offline Response Collection
Performance Metrics
Pulse Surveys
Question Library
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting & Statistics
Response Management
Response Quotas
Response Validation
Review Notification
Review Request
Search/Filter
Sentiment Analysis
Skip Logic
Social Media Integration
SSL Security
Support Audio/Images/Video
Survey Builder
Surveys & Feedback
Text Fields
Third-Party Integrations
Training Management
Trend Analysis
Visual Analytics
Website Integration
Widgets
Workflow Management

Customer Thermometer Integrations

AWeber

HappyFox Help Desk

Help Scout

Mailchimp

HappyFox BI

Rexpondo

See all 69 integrations

Customer Thermometer User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

4.9

Functionality

4.8

Have you used Customer Thermometer and would like to share your experience with others?

Alicia D.

Verified reviewer

Law Practice

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed June 2020

Fun company and easier deployment than most

I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is.

Cons:

Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder.

Camila A.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2022

Great product and customer service

100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits.

Cons:

Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings.

Reasons for choosing Customer Thermometer

Zendesk integration, which allowed us to send different thermometers for different clients (since we have Brazilian clients, who speak Portuguese, and international clients, who speak English) Flexibility with survey creation and landing page customization Drivers High quality customer support team Pricing

Shaun G.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Great blend of simple and effective

This has been invaluable in getting end user assessments, and provided insights to both us and out clients stakeholders by giving the people we support a voice for all to hear.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Was super easy to get setup and operational, doesn't require much to get going and start collecting great data.

Cons:

The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish.

Reasons for choosing Customer Thermometer

More range in options, better presentation to users

Nickis L.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

The Focus Solution for Customer Relations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Thermometer makes determined surveys, and it increases the value for the market research.

Cons:

Customer Thermometer has a proficient form of allowing communications to be straightforward.

Annex L.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Focused Customer Engagement Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Thermometer makes customer relationship well managed, and there are dynamic commitment for a long-term relationship.

Cons:

Customer Thermometer has an impressive approach for dynamic customer assistance.

Othuke A.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Professional Survey Approach for Customer Management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Thermometer shares all the insights that customers have with other company players.

Cons:

Customer Thermometer makes a dynamic formation, that increases the level of customer happiness without faults.

John P.

Verified reviewer

Packaging and Containers

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2023

Helpful when gathering in gathering customer feedback

I dont interact with anyone at the company, potentially would like to and ensure I am using the system in its fully capacity. But it works really well for what I need it for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps us gather incredibly valuable feedback from our customers and makes it easily digestible for internal use.

Cons:

Caught off guard with having to go through Rocketseed to implement. Not a bad thing but could have been more clear in the sales pitch.

Reasons for choosing Customer Thermometer

Price and Ease of Use

Sterling T.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Know your Stance with Superb Customer Thermometer

I am very much pleased with CT because My department learns so many things thanks to this software. Furthermore, some of the other solid features are, the ability to integrate with third-party software and application, likewise, multi-user access allows to have good transparency and control. Never be in a dilemma to purchase CT because it will never let you down.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly speaking this software has tremendously helped my department to know our position about delivering the right content to our students. Unlike earlier days students response rates surged since the response time does not kill their time even more than a minute. Another great feature is; ability to use various icons, especially emoji, therefore students prefer to click them to give their honest opinion. Furthermore, the fabulous dashboard gives spectacular graphs, and they are vibrant too, hence easy to know where we are standing by looking at them.

Cons:

I wish I could share the bad side of this Customer Thermometer but I could not find any serious issues with the software. Also, since this software gives what exactly I need, I am not irritated with this classy product at all.

Verified

Reviewer

Outsourcing/ Offshoring

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed November 2018

Simple

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have used other surveys in the past and often users will not spend the time and effort to click them. This is a simple button hit and record. You only get charged with the responses versus the amount you spend back. Very reasonably priced.

Cons:

I signed up for a plan and in the middle of the month switched the plan. It says on the site that they will bill you the second you switch, but I missed that and got double billed. I am not sure if the amounts carry over from month to month.

PAUL O.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed May 2021

What do your clients think of you? Find out!

Before Customer Thermometer was acquired by Exclaimer, the pricing was really expensive, but now you can have unlimited responses for each of your staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does one thing and one thing well. It gathers information about what your email recipients think of your services. I love the ability to get an immediate email when the staff are not up to snuff.

Cons:

It is a little confusing to get it up and running if you have not used software of this kind before.

Showing 1 - 10 of 18 Reviews

Load More Reviews