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Fullstory vs Heap

Updated December 12, 2025

Fullstory vs Heap: Which is best for you?

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Custom shortlist of 3-5 vendors
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Fullstory
Fullstory
4.6 (67)
Heap
Heap
4.5 (42)
Starting Price

Pricing available upon request

$24,000.00

per year

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
See All
Reporting/Analytics
4.57
Data Visualization
4.43
See All
Integrations
BugSnag
BugSnag
Google Analytics 360
Google Analytics 360
BigCommerce
BigCommerce
See All
Amazon S3
Amazon S3
Amazon Redshift
Amazon Redshift
AB Tasty
AB Tasty
See All
Pros / Cons
  • Easy to use, especially with respect to non-technical/non-dev team members.
  • Price, it is one of the most (if not the most) expensive of the session recording options out there, which is a bit hard for a lot of startups to justify.
Read more
  • Its ability to pinpoint precisely where users are having problems allows it to enhance the customer experience while promoting a simple and entertaining user interface.
  • The thing I love about this platform is its extensive visualization capabilities.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.4/ 5
4.2/ 5
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5
Customer Support
4.3/ 5
4.3/ 5
Functionality
4.5/ 5
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

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