TapMango 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TapMango

4.8

(186)

Pricing

Pricing available upon request

About TapMango

TapMango is a cloud-based customer loyalty platform that assists retail stores and restaurants with rewards and promotions management. Key features include customer experience management, survey creation, mobile ordering and voucher management.

The application’s marketing portal enables users to manage campaigns and send promotions and offers to customers via SMS, push notifications and email. Customers can use the mobile application or in-store tablet to share images on their social media channels and add Yelp/Google reviews via automated surveys. Additionally, marketers can store customer information, define flexible reward structures and allot redeemable points to customers.

TapMango comes with an open API and facilitates integration with third-party POS applications such as Clover, Square, Lightspeed, Shopify, Mindbody, Vend, and more. It is available on monthly subscriptions and support is extended via phone, email and other online measures.

TapMango Screenshots

TapMango Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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TapMango Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of TapMango
2-Way Messaging
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Responses
Behavioral Analytics
Campaign Analytics
Campaign Management
Campaign Planning
Campaign Scheduling
Campaign Segmentation
Client Portal
Communication Management
Consent Management
Contact Database
Contact Management
Coupons
Credit Card Processing
CRM
Customer Accounts
Customer Acquisition
Customer Activity Tracking
Customer Database
Customer Profiles
Customer Surveys
Customizable Branding
Customizable Reports
Data Import/Export
Delivery Estimate
Digital Wallet
Discount Management
Dispatch Management
Drag & Drop
Drip Campaigns
eCommerce Management
Electronic Payments
Email Management
Email Marketing
Feedback Management
Food Delivery Dispatching
For Customer Referrals
For Restaurants
For Small Businesses
Gamification
Geographic Maps
Gift Card Management
Incentive Management
Kitchen/Menu Management
Knowledge Management
Live Chat
Live Tracking
Location Tracking
Loyalty Cards
Loyalty Program
Marketing Automation
Mass Texting
Member Portal
Membership Management
Menu Builder
Message Personalization
Mobile Access
Mobile Alerts
Mobile Coupons
Mobile Payments
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Multi-Location
No-Card Loyalty System
Online Ordering
Online Payments
Order Entry
Order Management
Order Processing
Order Tracking
Performance Metrics
Point of Sale (POS)
Polls/Voting
Predictive Analytics
Promotions Management
QR Codes
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Referral Templates
Referral Tracking
Reminders
Reporting & Statistics
Reviews Management
Rewards Management
Rewards Points
ROI Tracking
Routing
Scheduled Messaging
Shortcodes
SMS Marketing
SMS Messaging
Social Media Integration
Social Promotion
Status Tracking
Surveys & Feedback
Tagging
Text Analysis
Text-to-Win
Third-Party Integrations
Transaction History
Trend Analysis
Visual Analytics

TapMango Integrations

Lightspeed Retail

Mindbody

Square Point of Sale

Shopify

Clover

Checkfront

See all 11 integrations

TapMango User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.9

Functionality

4.7

John M.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Amazing! Helps me promote growth within my business!

Customer service has always been sapaticular. Ive been really happy with the tech help.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Previously 5

Pros:

The new development Tapmango has implemented over the last 6-8 months has been amazing. I'm super happy with all the features like review boost and ordering via app.

Cons:

I signed up with Tapmango being told they were working on integration with Lightspeed Ecom. I'm pretty bummed and disappointed that they have decided 2 years later not to do so after ive already worked so hard building out my loyalty program.

Reasons for choosing TapMango

Wasn't available at the time that I needed a loyalty program.

Kirsten P.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Reviewed January 2025

Happy Happy Customers!

It has been great, the customer service and technical support has been fantastic. It has not only added value to my company, but it truly works! We see a ton of people coming back from getting our automated text for birthdays, "miss You" texts ect. These were all things Tap Mango had suggested upon our initial integration and it really does bring people back in!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can continue to get Technical support when I want to add or make any changes to our loyalty program. They are always quick to help.

Cons:

I wish it could have a little better integration with our POS system in the sense that we can have discounts on specific items ect.

Reasons for switching to TapMango

Squares loyalty program had no customization what so ever. It allowed points to be earned, but that was basically it. I needed something that I could customize to everything I was needing.

Sebastian R.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Punch cards have better ROI and engagement in small businesses

It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases. Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff

Cons:

1. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance of the previous day and it then showed double the balance. Aweful experience for me as a business owner and operator when i have to try to explain myself to my customers. 3. Not much support from SMS campaigns. I was told on day one that tapmango was an expert in the coffee shop industry and they would help me get the money out of the program. I have not gotten much help other than trying to push me to get customers to come for the free products. QUICK TIP: ANYONE CAN INCREASE LOYALTY USAGE IF YOU GIVE PRODUCT FOR FREE 4. Customers don't have to opt in through a text message. As a result, I have found that most customers give fake numbers. I've gotten a couple of complaints from people who are not even in my state, plus I've seen a bunch of bounce number (there is a reason, fake numbers) 5. Too many bugs to know what is going on. I had a customer register and once his profile was open, the customer had over $50 dollars in rewards. That was one that I noticed, I am not sure how many times that has happened and I haven't just notice. Support said everything looked good

Reasons for choosing TapMango

1.Self-checkin to speed up customer flow. Coffee shops are loud with tons of traffic at pick times, asking for numbers over the counter or asking customers to download and app was not feasible for me. 2. Integration with POS

Maggie R.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 12 months

Reviewed January 2025

I love Tapmango

Overall, Tapmango is great and I woul reffer to all my coustomers, family and freinds.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First of all, I love the Tapmango's staff. Everyone is super nice, always quick responce. When I need a help , they are alway there for us. Also the App is great. I never thoght small business like us can have our own app.

Cons:

I wish Tapmango will offer us their own giftcard program or inteligate with company who offer more reasnable.

Reasons for switching to TapMango

I had a few problems and they did not fix it.

Ryan G.

Verified reviewer

Food & Beverages

11-50 employees

Used weekly for more than 2 years

Reviewed January 2025

Super Powerful, Worth Every Penny Despite Learning Curve!

Amazing, it's very advanced and works very well despite the learning curve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The rewards program can be super trailered. The filters to create lists to exactly target the loyalty members I want to send marketing to is fantastic. We also are able to create pretty advanced automation as well which saves a lot of time, but keeps us front of mind with customers!

Cons:

Things are sometimes buried or not where you would expect. My wife doesn't like to use the system because it does take time to figure out where things are. Specifically, creating an email and sending seems to inception a lot. Also, when we need to update our menu with our Square integration, it works, but it does take 3-4 times of syncing/verifying to get everything looking exactly like we want.

Reasons for choosing TapMango

While more advanced when we opened, we knew we wanted to grow and Tapmango had the features we knew we would grow into and we did!

Mas T.

Verified reviewer

Restaurants

51-200 employees

Used daily for more than 2 years

Reviewed January 2025

Customized loyalty program

Great treatment, no matter the size of your business. It's great when you feel like you are treated like a top level customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pesonalized loyalty program. If you can think it, they can most likely help impliment whatever loyalty plans you might like to use.

Cons:

Website is a bit clunky and difficult to use. But account managers can help navigate those concerns.

Reasons for choosing TapMango

Features and customization along with a company that would work with a business of my size.

Reasons for switching to TapMango

New POS system and had to come up with a new system.

Olga K.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 2 years

Reviewed January 2025

President of the Anoush

Great customer service. Custom design homepage on the tablet

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having a website along with a reward account

Cons:

The complex of the portal and difficult to make changes

Reasons for choosing TapMango

Sales person offered a lot more options.

Reasons for switching to TapMango

Tapmango offered more options. Good sales people.

Brooke J.

Verified reviewer

Retail

2-10 employees

Used weekly for more than 2 years

Reviewed January 2025

Great email and text service!

We love the rewards and so do our customers. We switched to TapMango from another service and will stay with it. It was a great decision for our company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the text and email options!!! Customer support is also amazing!

Cons:

We wish the emails had some more animated options for moving graphics and fun cute texts. Maybe they do and we need some help.

Reasons for switching to TapMango

It was too expensive. They didn't offer texting.

Katarina H.

Verified reviewer

Arts and Crafts

2-10 employees

Used daily for less than 6 months

Reviewed March 2025

Amazing features + support

They have amazing support and work with you 100% to get things set up wonderfully!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's feature rich and very customizable!

Cons:

I don't have access to edit everything ie: the app + redirect pages etc.

Reasons for choosing TapMango

They had all of the features I wanted and then some. The price was extremely reasonable for everything offered especially in comparison to other options.

Raheel R.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

This is the Best of the best when it comes to a loyalty program for any small or large business

Great onboard process, I would have liked more one to one training and more support when setting up. Shipping and setting up was delayed but that is to be expected with a company and team that is growing faster than they can keep up with. But I am sure they are spending extra time to get more support and staff to make this more smoother as time moves forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Advanced features, great POS integration, very advanced software development, and a team that tested each feature as a user to work out any bugs and make this software smooth and seamless to use for all types of users with novice to advance technology knowledge.

Cons:

GUI and onboarding process could be better but all can be self learned on their great resource platform of zendesk with step by step articles and videos, though it is time consuming, a great platform takes time to learn if it has such advanced and superior features that can be tweaked to your liking and tori industry.

Reasons for choosing TapMango

Integration, support, advanced features and technology. Instant win raffle option that no one else offers and many small software developments that excite our staff and makes it fun for all our customers and leaves a memory in our visitors about how fun it was to visit our location.

Reasons for switching to TapMango

Five star was great in the beginning but they left a lot to be desired. When they lost SMS, they still charged us similar pricing and had no alternative options. We lost all the great features we liked about them and still paid the same money without having more guidance on how to move forward. Their technology was lacking and they do not integrated with any other POS systems but their own since SUMUP bought them out. This led to many many losses in features and with no integration became a burden to our employees and customers as it left us spending more time to get basic things done. In 3 years they never advanced or had updates or upgrades and it got very time consuming when we are busy, and as a small business you should make it easier for us when we are growing, but instead became a chore to run their system.

Showing 1 - 10 of 186 Reviews

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