Loyal Zoo 2026: Benefits, Features & Pricing

We really enjoy the ease of use and that customers can easily check in with the app so we don't even have to look up their name or email to reward/redeem their points.

The team behind Loyal Zoo is super responsive, even on weekends. Per our request, they implemented for us a tier system that fits better with our vision on loyalty system, at no additional cost. Even helped us with the customer-facing screen customization. These moments are very valuable for us. They are patient and thorough in answers, always trying to get to the bottom of the question and easy to approach.

Good. Have had to spend time educating the customer on the process. They "check in" but don't always tell us they're here so we can apply the points from their purchase. We've made signs for POS and have run several social media "how to's" to assist in the process. We still get kick backs from customer after purchase (phone call, social media message, return visit) with them saying they didn't get their points. We have multiple POS, so even if they check in, we don't know who they are. Educating the end user has been the biggest hiccup. The initial roll out was overwhelming for our staff. For a few weeks, we had A LOT of interest in the program. Sign up takes some time and was slowing down operations. We created a business card to hand out to people with the points they earned. There is spot for them to write the data we need to enter them into the system. When they bring it back, we enter the info and the missed points from the first visit at our convenience when we're not busy. Corporate has since contacted you and created a link that brings the customer right to our location and they can fill out their own data. That was a great addition.

I have been able to issue loyalty points without the need for loyalty cards which are expensive to print and annoying for customers. I have been able to easily get customers to sign up to the weekly marketing by incentivising them with loyalty points. So it's a win/ win.

When I complete adding each customer into the digital loyalty program, I'll be saving a lot of time. Before Loyalzoo I had kept most of my customers loyalty cards in boxes on my desk. I used to have to hunt for cards, and the odd time a card would be misfiled or ended up paperclipped to another customers card which caused frustration. Now with Loyalzoo, my customers check in and there is no missing cards, and they usually have their profile up even before I'm completed ringing in their purchase. I know immediately if they have qualified for $10 off and they can choose to save it or apply it. I have been using the program for just over 2 weeks and the feedback from my customers has been wonderful. I have yet to try a promotion, so I cannot give feedback on that at the moment.

It has been really good to engage with new customers and regular ones, without complications on setting it up. It has been really helpful to be able to have a clear picture of people coming back.

Overall our experience with LoyalZoo have been very positive compared to our last loyal program (FiveStar). I think the only issues we've come up with more frequently is monitoring our points from different stores (as our client base is linked with both accounts, sometimes it's hard to determine where the point is coming from since the purchase history is linked to the accounts). However, any questions or issues we have usually the customer service online replies and gives us guidance as soon as possible and is one of the strongest reasons we've continue with LoyalZoo, the customer service is simply impeccable.

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