Loyal Zoo 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Loyal Zoo is right for your organization?

Our Customer Engagement Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Loyal Zoo

4.4

(104)

Pricing

Starting at $47.00 per month

About Loyal Zoo

Loyalzoo is a customer loyalty solution that helps small and midsize businesses run and manage points/subscription-based loyalty programs on a unified platform. It enables organizations to collect customer information, reward them with points based on purchases and send promotional messages to improve the customer retention rate.

The centralized dashboard allows business owners to generate custom reports, analyze market trends and configure rules for customer loyalty rewards. Loyalzoo lets managers view loyal customers and access information related to customers’ contact details, historical purchases and eligibility conditions for targeted promotions. Additionally, employees can directly award points or stamps during the point of sale (POS) transactions and automatically update information in customer profiles in real-time.

Loyalzoo facilitates integration with various third-party e-commerce platforms such as Shopify, WooCommerce, Magento, Etsy and more. Pricing is available on monthly subscriptions and support is extended via a help center and live chat.

Loyal Zoo Screenshots

Loyal Zoo Pricing and Plans

Starting price: $47.00 per month

Free Trial

Free Version

Digital Loyalty

$47.00

per month

Plan includes:

Blast Marketing and Handsfree Marketing Messages Sent via Email
Blast Marketing and Handsfree Marketing Messages Sent via Push Notification
Blast Marketing and Handsfree Marketing Messages Sent via SMS
Handsfree Marketing
Loyalty Points Sent to Customers via Email
Loyalty Points Sent via Push Notification
Loyalty Points Sent via SMS
Send 2x Blast Marketing Messages Per Month
Unlimited Customers
Your Own Points-Based Digital Loyalty Program

Prime Loyalty

Pricing available upon request

Plan includes:

Automatic Declined Card Management
Cancel Anytime
No Contract
No Monthly Fee
Receipts Automatically Sent to Customers by Email
Securely Store Customer Payment Cards on File to Set Recurring Payments or Take One-Time Charges
Send Marketing Messages to All of Your Members
Set up Pre-Configured Memberships
To Quickly Sign up Members
Track Member Usage of VIP Benefits

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Loyal Zoo Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Loyal Zoo
Activity Tracking
Alerts/Notifications
API
Campaign Management
CRM
Customer Profiles
Customizable Branding
Data Import/Export
Engagement Tracking
For Small Businesses
Incentive Management
Loyalty Cards
Loyalty Program
Membership Management
Mobile Alerts
Multi-Channel Marketing
Point of Sale (POS)
Promotions Management
Real-Time Data
Real-Time Notifications
Rewards Management
Rewards Points
SMS Marketing
Social Promotion

Loyal Zoo Integrations

Lightspeed Retail

Clover

Loyal Zoo User Reviews

Overall Rating

4.4

Ratings Breakdown

60%

26%

12%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.6

Functionality

4.0

Samantha M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Loyalzoo Review

We really enjoy the ease of use and that customers can easily check in with the app so we don't even have to look up their name or email to reward/redeem their points.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 4

Pros:

Super easy integration with our POS software, very easy to navigate for customers as well as staff, nice to be able to set your own discounts!

Cons:

We haven't had any issues with Loyalzoo, no customer complaints either, only feedback would be that customers are sometimes unaware they have points to redeem for discounts.

hoang t.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2021

Most bang for your buck

I love the ease and the pricing for this product makes it an easy choice

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Loyal Zoo does exactly what I need it to do. It's a digital stampcard for clients that's very inexpensive and does everything other similar products offer. 1)You can customize your points 2)It has a history of clients' activities 3)It is inexpensive 4)You can also use their texting feature to text clients for promos 5)You can add notes for each client essentially creating a client profile

Cons:

For the approximately 2 years that I've used Loyal Zoo there were no issues with the software itself. There was one problem when I was away from work and I needed to look up a client but forgot my password. I emailed them and I was not able to get it until the next day.

Reasons for choosing Loyal Zoo

Spot was just as expensive as FiveStars and Clover was not easy to use

Reasons for switching to Loyal Zoo

I switched because the price increase did not match the needs.

Jonathan D.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Great for our shop!

Previously 4

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Previously 3

Pros:

It is very easy for customers and staff to use. Free to download and setup an account. We didn't need another device so it helps us avoid device clutter.

Cons:

Lack of customizability for each shop unless paying for a full year up front.

Jeff S.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2019

Cant believe it took me so long to install this!

As you can see from the rest of this review the software is brilliant and definitely encourages repeat business and equally the team from loyalzoo are on hand to help with any issues. Brilliant service!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software works perfectly for my business. It encourages customers to repeat spend with me, even if they have a more convenient place to shop. Because the software is customisable, it allows me to reward customers with other elements of my business, which encourages cross selling.

Cons:

I would like a better interface and easier way to customise messages to customers. Although we can create an email or push notification for VIP's (a brilliant part of this software) the end result to the customer is pretty basic and needs to be smarter.

Reasons for choosing Loyal Zoo

I needed something that allowed me to customise rewards

Vendor Response

Hey Jeff, Thanks so much for your kind words! If you wouldn't mind dropping us an email to hello@loyalzoo.com as to what you would like to see with our promotions feature, we are always looking for direct suggestions from our clients when improving the software :)

Replied July 2019

Gregg J.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Best Loyalty Texting Program I have found.

Overall Loyalzoo is great and I will continue to use it unless the price becomes too high. It does everything I want and more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the price. For my business I only send out a text every month or so, so I do not need some overly expensive program that lets me send 5 per day. Plus the customer service everytime I have had a problem has been great and it was fixed very quickly.

Cons:

-Easier way to look at customer point history.

Reasons for choosing Loyal Zoo

N/A

Reasons for switching to Loyal Zoo

Fivestars was just too expensive for what I was using it for. They didn't have a cheap package like Loyalzoo does.

Mike L.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Reviewed March 2021

Stuck With It...

I am stuck with this program because I'm stuck with a VERY poorly supported EPOSNow system. It's the best worst option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works with EPOSNow, which was an even bigger mistake that I'm also stuck with.

Cons:

The interface should be seamless to implement, but it isn't. In EPOSNow, you've got to exit one application and go into another to do any editing of the customer record. While in the Back Office, you can not ring up customers.

Reasons for choosing Loyal Zoo

It was the only one that worked with the POS system i chose.

Reasons for switching to Loyal Zoo

We have outgrown Square's payment system, so we won't be using their POS anymore.

Vendor Response

Hi Mike, Thank you for your honest feedback. We always really appreciate it. We're in talks at the moment with Epos Now about changing their infrastructure so it's a much faster process switching between Epos Now and our software. Just a heads up, you can just simply create and select customers using the Epos Now customer CRM when closing orders and Loyalzoo will still give points automatically. Therefore you'll only have to switch to Loyalzoo when redeeming a reward. If you want me to call you and explain over the phone let me know by sending an email to hello@loyalzoo.com Thanks Mike!

Replied March 2021

Jamie M.

Verified reviewer

Alternative Medicine

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Loyalzoo review

We have been happy with the product and the company. A couple of times I got a little frustrated with the method of communication but our issues are always resolved quickly and explained very well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is such an easy program to use. We have had very few minor mishaps and overall have been very happy with the convenience and ease of this product.

Cons:

Really I have no complaints. We are very happy with the program.

Reasons for choosing Loyal Zoo

Cost, ease of use.

Reasons for switching to Loyal Zoo

Cost, control over discounts/promotions, ease of product

Brittany G.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

A great loyalty program for small businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software provides all of the basic and most important functions of a loyalty program, without extras, at a fair and reasonable price point.

Cons:

While it is generally user-friendly, editing points or merging customers could be improved upon to make the experience even more user friendly.

Reasons for choosing Loyal Zoo

Price point, integration with WooCommerce/WordPress website, non-pushy sales, and great customer support.

Shannon M.

Verified reviewer

Pharmaceuticals

2-10 employees

Used daily for less than 6 months

Reviewed March 2021

Loyal Zoo Rocks

Excellent ease of use and speedy transactions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of saving credit card information and ease of charging future purchases

Cons:

There are couple of times at the beginning when we were trying to enter new customers and an existing customer's profile was still open. A different customer's credit card was then loaded onto the new customer. We have learned to refresh every single time to avoid this issue.

Reasons for choosing Loyal Zoo

Better functionality, better customer support

Reasons for switching to Loyal Zoo

Faster + better PCI compliance

Vendor Response

Hi Shannon, Thank you so much for your kind feedback! We always really appreciate it. I think you might be referring to an old bug we head where previous customers remained selected, but if you are still seeing anything like this persist, just let us know at hello@loyalzoo.com so I can investigate for you. Thanks again Shannon : )

Replied March 2021

Verified

Reviewer

Defense & Space

Used daily for less than 6 months

Review source

Reviewed July 2018

Bare bones application that has potential for greatness

It's easy to sign customers up and it doesn't glitch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does the job. It automatically takes money out of people's accounts each month. Also, it's easy to sign someone up for a membership.

Cons:

1. You have to manually enter in card numbers when you sign people up. It be better if you could dip or swim and it auto populated. 2. People who want to be texted/emailed their receipts automatically get added to my customer list. It clouds who my members are with other people. 3. member's faces would be a better picture for them than an animal.

Showing 1 - 10 of 104 Reviews

See All Reviews