Trustpilot vs Usersnap: Which is best for you?

Trustpilot is useful for tracking customer opinions and establishing credibility for the brand, as well as making marketing decisions, and it brings reviews together into one place so that trends and issues can be easier to spot over time.

It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation.

Usersnap's customer support has been available to help me out with everything I need, at all hours of the day.

We ran a 6 month private beta to improve usability with a new edtech start up.