pulseM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

pulseM

4.6

(62)

Pricing

Starting at $99.00 per month

About pulseM

pulseM is a reputation management software designed to help businesses handle and analyze customer service interactions. The platform enables managers to share details regarding upcoming appointments with customers via automated text messages.

Administrators can request and collect feedback from clients across various social networking channels on a unified interface. pulseM allows teams to connect with website visitors via live chat functionality and automatically send service reminders. Additionally, supervisors can send technicians’ profiles including photos, videos, biographical information and more to clients.

pulseM lets stakeholders manage competitor review analysis, teams, gamification and rank tracking on a centralized dashboard. Pricing is available on request and support is extended via phone, chat, email, knowledge base and an online contact form.

pulseM Screenshots

pulseM Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Basic

$99.00

per user, per month

No plan information available

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pulseM Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of pulseM
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Chat/Messaging
Complaint Monitoring
Customer Experience Management
Customer Journey Mapping
Customizable Branding
Customizable Reports
Data Import/Export
Feedback Management
Keyword Tracking
Monitoring
Multi-Channel Communication
Multi-Location
NPS Survey Structure
Performance Metrics
Process/Workflow Automation
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Reminders
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Review Request
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Social Sharing
Surveys & Feedback
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets

pulseM Integrations

ServiceTitan

Integration rated 4.8 from 17 reviews

JobNimbus

AccuLynx

Housecall Pro

FieldEdge

pulseM User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

23%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.7

Functionality

4.6

angela p.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Love PulseM!

Overall, we have had a great experience with PulseM. If we have ever had any issues, they were prompt to help and respond. We love the charts that they provide for our teams so they can see their rankings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that our customers can have real time notifications. Our teams love to see their ratings. The whole program makes it easy to manage positive and negative reviews.

Cons:

I wish that it was integrated with our dispatching software and provided a tracking so the customer could watch our techs arrive to their home.

Reasons for choosing pulseM

Price point and more options

Bonnie B.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

PulseM

We get more reviews and it helps boost our google rating. We are happy with it overall.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I like the weekly summation reports. I have notifications set up so I only get the negative feedback, which is fine.

Cons:

We use the bios and pulse checks daily - they're easy to use, but our users find themselves clicking around to find the page to send them to customers. We always go to dispatching first because it makes the most sense, but it's under operations. I would like to be able to post the reviews that have no comments to our google account, but that isn't possible at this time.

Reasons for choosing pulseM

We are members of the Success Group International. They have a vendor/partner night and we saw PulseM there. There was no shopping around or consideration of other products. We bought it on the spot

Ryan K.

Verified reviewer

Construction

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed September 2021

A good product for those who just want to know what others think of them.

PulseM helps me to recognize service trends.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PulseM is relatively easy to use and to integrate with your web site.

Cons:

We are seeking a solution that will push customers to recognized review platforms such as Google and Facebook. PulseM seems to strongly favor their own platform and most customers enter reviews on PulseM instead of other more recognizable platforms.

Chance B.

Verified reviewer

Construction

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

PulseM - Single Best Tool for Review Managment

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features of the review management is worth its weight in gold for service companies like that use a great base of review to help generate more business as well as retain current customers. The ability to curtail negative reviews and the ability to make corrective action if a customer was not pleased with our service has been of the single greatest tools in my arsenal as an operations manager to help with client retention.

Cons:

None or hardly any cons to speak of. Has been nothing but a positive experience for us since our launch.

Reasons for choosing pulseM

Seemed to have the best value, and reviews from current users.

Megan S.

Verified reviewer

Public Safety

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

pulseM - review

We are very pleased with our overall experience with PulseM.

Ratings Breakdown

Ease of use

Functionality

Pros:

We feel that all of the features are very beneficial. We appreciate the ability to reach out to our customers to remind them of rating and reviewing our technician's. This give us the opportunity to improve our business and it also reminds customers to share their good experience with others on social media.

Cons:

When we receive feedback from customers on social media and PulseM reports this, it would be helpful to send along the name of the customer as well.

John G.

Verified reviewer

Utilities

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Wowsers Batman!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Having PulseM in your arsenal makes beating The Joker, The Riddler and The Penguin as easy as pie! When we were investigating this type of software/service we were very thorough. We spoke with other customers, ran demos of other software and had tests done with our customers to find which was the easiest for them to use. PulseM was by far the best option out there. In the just over the year we have used PulseM we have had over 300 Google Reviews and over 1500 internal reviews. The result is that our Google ranking has gone from 3.3 to 4.6. What is even more impressive is that this is during a pandemic. I can only imagine how many more reviews our Batcave would have received if we were not in a pandemic.

Cons:

The only thing that would be a con for us is the monthly cost. Though the software and results have been amazing, it is something that you have to budget for.

Pam S.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Very good product

Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s very useful in notifying customers of appts and who the technician is. Also automatically requests a review from the customer.

Cons:

Can’t think of anything we don’t like. Can’t think of anything.

Alex W.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Solid product

pulseM gives us a cost-effective way to communicate with our customers and gives them an easy way to leave us feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love that we are finally able to text with customers who prefer that method of communication. Seems to be very easy for our customers to use for feedback/reviews.

Cons:

If only we could choose the phone number that was used for texting! Some of the layout is a bit weird, but it's improved even over when we first started using the program, so I'm sure more updates will make the experience even cleaner.

Mark M.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

PulseM Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PulseM effectively drives customers to leave reviews with a high response and conversion rate. It reliably sends the texts/emails to customers and can be relatively set it and forget it.

Cons:

The core functionality hasn't really grown from when we started. The fieldops app leaves a lot to be desired, and the inability to create accounts and setup usernames and passwords for technicians causes issues when they get signed out of the app. Also, navigation on the webapp can be difficult.

Cara G.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Gamechanger

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of implementation and fast results. Reviews are key for our marketing of the business an pulseM expedited the process. I had tried (2) other programs and results were 90% less effective.

Cons:

The setup of the technicians under campaigns. This is not intuitive. Software should be logical and need to create a technician profile module.

Reasons for choosing pulseM

Effectiveness

Reasons for switching to pulseM

Needed Results

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