pulseM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

pulseM

4.6

(62)

Pricing

Starting at $99.00 per month

About pulseM

pulseM is a reputation management software designed to help businesses handle and analyze customer service interactions. The platform enables managers to share details regarding upcoming appointments with customers via automated text messages.

Administrators can request and collect feedback from clients across various social networking channels on a unified interface. pulseM allows teams to connect with website visitors via live chat functionality and automatically send service reminders. Additionally, supervisors can send technicians’ profiles including photos, videos, biographical information and more to clients.

pulseM lets stakeholders manage competitor review analysis, teams, gamification and rank tracking on a centralized dashboard. Pricing is available on request and support is extended via phone, chat, email, knowledge base and an online contact form.

pulseM Screenshots

pulseM Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Basic

$99.00

per user, per month

No plan information available

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pulseM Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of pulseM
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Chat/Messaging
Complaint Monitoring
Customer Experience Management
Customer Journey Mapping
Customizable Branding
Customizable Reports
Data Import/Export
Feedback Management
Keyword Tracking
Monitoring
Multi-Channel Communication
Multi-Location
NPS Survey Structure
Performance Metrics
Process/Workflow Automation
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Reminders
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Review Request
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Social Sharing
Surveys & Feedback
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets

pulseM Integrations

ServiceTitan

Integration rated 4.8 from 17 reviews

JobNimbus

AccuLynx

Housecall Pro

FieldEdge

pulseM User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

23%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.7

Functionality

4.6

Verified

Reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Good Choice to help you gain momentum with reviews

Great tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

functionality, integration with Service titan

Cons:

better reporting features to pull more Robust anaylitics

Reasons for choosing pulseM

Podium

Patrick S.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Simple to Use, But Could Use Improvement in Small Areas

Overall positive, and, again, a HUGE part of this is how quickly support staff responds to any issues we have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The general ease of use and the attentiveness of support to any issues.

Cons:

The social reviews features are still in beta, but in many ways for us these are the most important features (reviews left on PulseM directly are great for addressing negative experiences, but it's most important for us to get reviews elsewhere - esp. Google - up and to monitor these and give credit to the techs there who get positive ones, because these help bring in more leads). The "Give Credit" system for giving credit to techs who don't automatically end up attached to their reviews (or those where multiple techs were on a single job) is a bit clunky - esp. in that it reloads to the first page of results each time a review is updated.

Reasons for switching to pulseM

Looking for more features/better reporting and pricing than ReviewBuzz had.

Michael Y.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Beware of cancellation policy,(nobody home to talk to)

No one to speak to

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

not much.

Cons:

Cancellation policy is ridiculous

Jason A.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Pulse M Review

Overall I would recommend this product to anyone looking to increase their Google and social media reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It takes over review capture where we do not need to rely on only our technicians. Also, when you get an upset customer you are able to address their concerns before they take to social media.

Cons:

We do not use the text feature much anymore. This is more because of regulations than the software itself.

Reasons for choosing pulseM

PulseM was clear and upfront about what it can and will do. Podium was high pressure sales and vague on how it would do what it claimed. It was hard to get a straight answer.

Geoffrey K.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Great software for reputation and review management.

The experience has been great. Helpful team, great product, get's the job done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to increase platform reviews.

Cons:

I wish there were more options for sending technician bio videos via text. Also, need to further the collaboration and integration with Service Titan.

Reasons for choosing pulseM

Because I can call and speak directly with [SENSITIVE CONTENT] if necessary. He puts customer service above all else, which is what we need in our vendor partners. Thanks, [SENSITIVE CONTENT]

Jessica R.

Verified reviewer

Construction

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed November 2023

Poor Service

Very poor would not recommend to anyone. They have charged us $530 a month for over a year and promised to cancel our service since they did not meet the expectations they promised. And they still invoice us. One lined item being $100 charge for a feature they have never provided and refused to reimburse us. They take advantage of small company's. I am looking to sue, please look into other company's.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do not recommend this company at all they are a scam.

Cons:

Nobody at PulseM has a solution. It is a SCAM beware!

Reasons for switching to pulseM

Overcharged us for services they never provided. Never called us back to resolve issues they have created. They lie to small company's.

Joy P.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Champion Comfort Experts Review

Overall, it's been good! I appreciate them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease for customers and easy access when bad reviews come in.

Cons:

Sometimes it is difficult to make sure PulseChecks aren't being sent to the right people or the amount of times they get the text/email.

Reasons for switching to pulseM

The other company wasn't doing everything they promised.

Paul A.

Verified reviewer

Construction

Self-Employed

Used daily for less than 12 months

Review source

Reviewed September 2021

Great product

Pulse M has been great so far just wish someone helped monitor to see if there is anything else we can do better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like it because it's user friendly and the ream was great helping me set it up.

Cons:

I would like more features without having to pay for every add on. Or a plan that covers certain size company instead of per user.

Reasons for choosing pulseM

Because the follow up and customer service they were more attentive

Reasons for switching to pulseM

Broadly service was sub par and nonexistent they were hard to get a hold of and I didn't feel they cared about helping me.

Tammie H.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Favorite Vendor

Their entire team is always extremely timely to answer any questions. They are truly one of our favorite vendors to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I must say that pulseM has been a true game changer for us in getting reviews from our clients. The automated text messages that go out to our clients at the completion of each job have been very effective in helping us to get participation in reviews. It is also great because we typically get real time results as clients are much more likely to respond to a text than an email, and we are able to address any less than perfect reviews immediately.

Cons:

Honestly we have not utilized the software to it's full potential as far as using the dashboard to create contests for our teams but will be doing this in the future. It is a great feature.

Reasons for choosing pulseM

We chose pulseM largely due to the fact that they are a preferred vendor for Success Group International members. We were able to meet their team at SGI Expos and found them to be very great people who show extreme concern with having happy clients and providing a to notch service!

Renee A.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Customer Contact & reviews made super simple. Period.

From sign up to onboarding to questions to integration, it has been simple & easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software allows us the ability to set parameters & forget it if we want. Or change it. It notifies our customers as a reminder of their scheduled appointment. It asks for the review & makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service.

Cons:

I would like the ability to turn off the notification manually for each customer instead of the way it is now that if we have a phone number listed, they will get notified

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