Simplesat 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Simplesat

4.8

(61)

Pricing

Starting at $119.00 per month

About Simplesat

Simplesat is an intuitive and engaging survey tool for service businesses to collect insightful and actionable customer feedback.

Simplesat is a cloud-based customer satisfaction survey solution that allows users to set up one-click satisfaction surveys and distribute them to their customers. Customers can embed CSAT and CES (Customer Effort Score) surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

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Simplesat User Interface

Popular Simplesat Alternatives

Main Product

Simplesat

4.8

(61)

Ratings Breakdown

4.87Ease of use
4.81Value for money
4.86Customer support
4.52Functionality

Pricing

Starting at $119.00 per month

Get Price

Alternative Product

SurveyMonkey

4.6

(10412)

Ratings Breakdown

4.61Ease of use
4.42Value for money
4.32Customer support
4.45Functionality

Pricing

Starting at $30.00 per month

Get Price

Alternative Product

Trustpilot

4.5

(1202)

Ratings Breakdown

4.59Ease of use
4.16Value for money
4.23Customer support
4.36Functionality

Pricing

Starting at $299.00 per month

Get Price

Alternative Product

Jotform

4.7

(2760)

Ratings Breakdown

4.67Ease of use
4.46Value for money
4.45Customer support
4.59Functionality

Pricing

Starting at $39.00 per month

Get Price

Alternative Product

Survicate

4.6

(99)

Ratings Breakdown

4.73Ease of use
4.32Value for money
4.77Customer support
4.27Functionality

Pricing

Starting at $49.00 per month

Get Price

Alternative Product

LiveAgent

4.7

(1750)

Ratings Breakdown

4.57Ease of use
4.65Value for money
4.70Customer support
4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

Simplesat Pricing and Plans

Starting price: $119.00 per month

Free Trial

Free Version

Standard

$119.00

per month

Plan includes:

5 users
1k monthly responses
Unlimited Surveys
50+ integrations

Pro

$249.00

per month

Plan includes:

15 users
3k monthly responses
Multi-Brand Support
Custom CSS

Elite

$499.00

per month

Plan includes:

30 users
7k monthly responses
Enterprise SSO
Custom email templates

Enterprise

Pricing available upon request

Plan includes:

Directory Sync
Design and code support
Dedicated CSM

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Simplesat Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Simplesat
Activity Dashboard
Alerts/Notifications
API
CES Survey Structure
Commenting/Notes
Complaint Monitoring
Conditional Logic
Customizable Branding
Customizable Forms
Customizable Templates
Data Import/Export
Data Visualization
Email Management
Feedback Management
Multi-Channel Distribution
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Ratings/Reviews
Real-Time Data
Real-Time Notifications
Reporting/Analytics
Search/Filter
Survey/Poll Management
Surveys & Feedback
Text Fields
Third-Party Integrations
Website Integration
Widgets

Simplesat Integrations

Dropbox Business

Autotask PSA

Zendesk Suite

Keap

Zapier

Intercom

See all 59 integrations

Simplesat User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

20%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.5

Michael P.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Simplesat

Overall has been great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use it great. Publishing to the website as well.

Cons:

No integrations to tools like BrightGauge.

Vendor Response

Hey Michael! Thank you so much for this feedback. We finally have this feature. You can now integrate our surveys with BrightGauge and get more insights about your customers. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thanks again!

Replied October 2020

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Nice simple and cost effective

Great for getting end users to click and review simple and neat.

Ratings Breakdown

Ease of use

Functionality

Pros:

Great tracking of surveys and overall scores.

Cons:

Wish it had more third-party integration like to Brightgauge would be nice.

Vendor Response

Thank you so much for this feedback! We heard you, so we made it possible! We can now integrate with BrightGauge providing you more valuable insights on your customers' experience. You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!

Replied October 2020

Jon H.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

Simplesat User Review

Ratings Breakdown

Ease of use

Functionality

Pros:

The ease of use is one of the great features. I would have to say it is one of the easiest tools I use during the day. It makes it super quick to see my clients reaction to service that is provided.

Cons:

At this point there is not to much for me to pick at for a con. The one thing I would say is the lack of customization for the dashboard for base users is a bummer. It would be nice as a simple user to have the ability to change my view to hide stuff I don't want too see.

Vendor Response

Hey Jon, thank you for this awesome feedback! Great point about the dashboards. We've got this on our radar and on the roadmap. I'll be sure to keep you updated on any progress there. I'm not sure if your 5/10 "likelihood to recommend" was a mistake. If not, I look forward to earning your recommendation in the future as we continue to develop the product. Thank you again!

Replied March 2019

Verified

Reviewer

Computer & Network Security

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Simplesat Review

We were having issues getting customer sat surveys consistently and Simplesat has made it so easy and simple we get at least 3 out of 5 responses from our customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to use and integrate into my PSA

Cons:

Still needs to have some more user control features

Verified

Reviewer

Apparel & Fashion

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Amazingly Amazing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use of Simplesat is probably the best thing about it.

Cons:

There's not much I could say that's bad with Simplesat - it just works!

Vendor Response

Thank you so much for this awesome feedback!! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Replied October 2020

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Great for getting to know clients

Great product for learning about your clients and getting to know their needs and expectations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is great for understanding the customer and their needs.

Cons:

Our techs work on tickets together at times so there is no ticket owner. When we get a review it will only show it’s for 1 tech rather than both.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Very easy and effective tool

SimpleSAT's customer feedback surveys were easy to implement and our customers responded so well to SimpleSAT's engaging and straight-forward survey presentation. With the survey embedded into each one of our customer service ticket footers, we immediately saw an increase of 250% in the amount of surveys we were receiving from customers.

Ratings Breakdown

Ease of use

Functionality

Pros:

The tool has just the right amount of customization offered and it's ease of use for our customers.

Cons:

I don't have any "cons" to share about this software.

Vendor Response

Wow!! Thank you for your kind words! It has been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Replied October 2020

Verified

Reviewer

Marketing and Advertising

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed March 2019

Easy to use and delivered what we wanted

We were able to get a good gauge on the customer interactions from our itnernal team with simplesat. we also were able to include the survey in email blasts. Really helpful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was very fast and easy to get set up. The support was great and people always responded to questions helpfully

Cons:

In order to really customize some of the functionality you have to dig into their html snippet. This is fine, but the company discourages this as it can cause unforeseen consequences if you goof something up. Sometimes tracking the source of the responses were not always working (could be related to the above).

Vendor Response

Thank you so much for this feedback!! We'd love to learn more about your suggestion about the additional options for feedback. What specific feature or functionality are you looking for exactly? We can have HTML wiz that can assist with the customization. Just send us a message and we'll take care of it for you. Thank you again and really look forward to learning from you.

Replied October 2020

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

Overall good and easy to use tool

I overall like Simplesat! We were looking for an easy to use feedback/support review tool to evaluate our support staff and foud Simplesat. The dashboards provide a good performance overview and I like the ranking as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use Good dashboards Good price/money value

Cons:

A bit too simple sometimes... more functionality would be appreciated for the future.

Vendor Response

Thank you for this candid feedback! We'd love to know more about the specific features and functionalities that you're looking for. Any insights that you can provide is greatly appreciated. Thank you again and really look forward to learning from you.

Replied October 2020

Derek A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Great way to easily collect feedback from your clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software was very easy to setup and use. It also made it much easier for our clients to give us feedback compared to our old survey. We have seen significant increase in client feedback.

Cons:

I honestly do not have anything bad to say.

Vendor Response

Thank you for the kind words, Derek! Great to hear that your customer engagement has improved. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them! Thanks again!

Replied October 2020

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