Simplesat 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Simplesat

4.8

(61)

Pricing

Starting at $119.00 per month

About Simplesat

Simplesat is an intuitive and engaging survey tool for service businesses to collect insightful and actionable customer feedback.

Simplesat is a cloud-based customer satisfaction survey solution that allows users to set up one-click satisfaction surveys and distribute them to their customers. Customers can embed CSAT and CES (Customer Effort Score) surveys in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

Simplesat Screenshots

Simplesat Pricing and Plans

Starting price: $119.00 per month

Free Trial

Free Version

Standard

$119.00

per month

Plan includes:

5 users
1k monthly responses
Unlimited Surveys
50+ integrations

Pro

$249.00

per month

Plan includes:

15 users
3k monthly responses
Multi-Brand Support
Custom CSS

Elite

$499.00

per month

Plan includes:

30 users
7k monthly responses
Enterprise SSO
Custom email templates

Enterprise

Pricing available upon request

Plan includes:

Directory Sync
Design and code support
Dedicated CSM

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Simplesat Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Simplesat
Activity Dashboard
Alerts/Notifications
API
CES Survey Structure
Commenting/Notes
Complaint Monitoring
Conditional Logic
Customizable Branding
Customizable Forms
Customizable Templates
Data Import/Export
Data Visualization
Email Management
Feedback Management
Multi-Channel Distribution
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Ratings/Reviews
Real-Time Data
Real-Time Notifications
Reporting/Analytics
Search/Filter
Survey/Poll Management
Surveys & Feedback
Text Fields
Third-Party Integrations
Website Integration
Widgets

Simplesat Integrations

Dropbox Business

Autotask PSA

Zendesk Suite

Keap

Zapier

Intercom

See all 59 integrations

Simplesat User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

20%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.5

Steven B.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Fantastic for providing real-time feedback from customers

It has allowed us to get feedback on a micro scale and identify specific clients who need more attention but also macro trends that have allowed us to course-correct quickly to keep up with changing trends.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to implement, very easy for those receiving the survey to complete, the customer support team is second-to-none!

Cons:

I would add some additional reporting features so that I can better track trends over time but the team has taken that feedback (and already implemented some of it) and I see the features coming out on a regular basis. But overall I have zero complaints.

Vendor Response

Hey Steven! Thank you for this feedback! It might be a little too late for this response, but I want to share with you that we've released several reporting features that can provide you more insights. You can also download these reports into PDF or CSV. Let us know if you have any questions and if there are other reporting features that you'd like to see. We're all ears!

Replied October 2020

Jesse P.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Simple and just works

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software just does what it's supposed to do. I particularly liked the GIF's in the email for the users to click on, put some motion in there. It is fast, looks nice, very affordable. Great product.

Cons:

It doesn't natively integrate with BrightGauge yet (you can ask for BrightGauge to work on that which we have) but we didn't have time to build out all the gauges to be able to use it.

Vendor Response

Hey Jesse! You might know this already, but I wanted to tell you anyway. We heard you, we listened, and now we're happy to say that BrightGauge integration is now available! You can read more about this here: https://help.simplesat.io/en/articles/3382177-integrating-simplesat-surveys-with-brightgauge Please let us know if you have any questions or if there's anything we can do to help you get set up. Thank you!!!

Replied October 2020

Joshua G.

Verified reviewer

Information Technology and Services

51-200 employees

Used other for free trial

Review source

Reviewed March 2019

Has potential however not a mature product yet

I think this product has the potential to be a great poduct however at the moment it still has some development to go before I would consider moving from our incumbent solution.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like the website widget for sharing feedback publically. The integration of NPS surveys alongside ticket surveys is great.

Cons:

The dashboarding is not developed enough for me yet. Other products are more conducive to a single dashboard you'd want to put up on a wall screen to display feedback with relevent information and filters.

Vendor Response

Hey Joshua! Thank you for this candid feedback! This is definitely on our radar. We're still looking for the best approach on how to implement this through the front-ent. We'll keep you posted on any progress we have on this feature. Please continue to send us your feature suggestions, or you can also submit and keep track of our progress in our product roadmap:https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration

Replied October 2020

Jay K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Works as described and better!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gives us the opportunity to get QUICK, honest feedback from our users. We have the ability to schedule to whom, when and what trigger responses they go out to. The ease of setting it up useful and the recorded info we get allows us to focus not only on areas of improvements, but do what we did right the first time, better the next go round.

Cons:

Every once in a while I will get an "anonymous" survey.

Vendor Response

Hey Jay! Thank you so much for this feedback! We're constantly enhancing our anti-spam system to make sure we get those filtered before it gets into your account. We've released a newer version of the anti-spam system last quarter to mitigate this issue. If you're embedding the survey in your email signature, check out this blog post that we wrote on how to prevent anonymous responses: https://www.simplesat.io/everything-you-need-to-know-about-adding-one-click-customer-surveys-to-your-email-signatures/

Replied October 2020

Joshua P.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

SimpleSat takes getting and sharing customer feedback to a new level of ease

We had problems getting feedback from customers. Fewer than .05% filled out satisfaction surveys. When we switched to SimpleSat that jumped to 10% (and is climbing).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Makes the process for getting customer feedback nearly frictionless for the customer. It increased the amount of feedback we get 50x from the survey forms we were using before.

Cons:

No cons to speak of, it's been phenomenal.

Vendor Response

Hey Joshua! WOW!!! Thank you so much for this feedback! It's been a pleasure to serve you so far. If you have any questions or ideas for how Simplesat could be more valuable for you, please don't hesitate to let us know. We'd love to hear them!

Replied October 2020

Samuel S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Quality Product and Value

Really good product and I would recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It offers a visually appealing and professional way for us to collect customer satisfaction and promoter scores from our clients that they actually respond to because its so simple.

Cons:

The product is still in earlier development stages, so there is potentially more functionality which you could get out of it and deeper integration too

Vendor Response

Hey Samuel! Thank you for this candid feedback! We've added several integration functionalities over the past few months, but we'd love to hear any insights you can provide to improve our product. You can drop us a message at support@simplesat.io or submit these feature ideas in our product development roadmap: https://portal.productboard.com/simplesat/1-simplesat-roadmap-and-feature-planning/tabs/1-under-consideration/submit-idea. Thanks again and really look forward to learning from you.

Replied October 2020

Stephen M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Excellent value, above-and-beyond customer service

There are quite a few products in this space and we evaluated a bunch before settling on Simplesat. We haven't been disappointed! We're getting extremely helpful feedback from clients that then drives our training and operational processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplesat's support has been phenomenal. There have been a number of times where I've had a question, feature suggestion, or beta request and they've gone above and beyond to provide instructions and help us design custom surveys. In cases where they didn't have the feature we wanted yet, they were straightforward about where it fell in their roadmap and then actually reached out to follow up when the requested feature became available for beta testing.

Cons:

There are a couple of features I would still like to have (like a documented API and better reporting tools), but they're getting there.

Vendor Response

Hey Stephen, thank you so much for this feedback. Noted about the API and reporting tools. On the roadmap! Please keep the great feedback coming.

Replied March 2019

Tarandeep S.

Verified reviewer

Computer Software

51-200 employees

Used daily for free trial

Review source

Reviewed February 2022

Best CSAT survey tool for Intercom

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionality to add custom questions and they don't charge you for the number of surveys. Also the Customer support, they reply instantly and offer great support

Cons:

Reporting can be improved, but, it's in Beta, so I'm sure they are working on that.

Reasons for choosing Simplesat

The Pricing and Customer Support

Vendor Response

Hey Tarandeep! Thank you for your feedback! We make sure that our customer support team is always available and on top of your needs. Please don't hesitate to reach out if you have any questions, feedback, or feature ideas. We're all ears!

Replied March 2022

J.R. K.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

Great Survey Tool!

We've only scratched the surface of what this tool can do for us. We've implemented as part of closing tickets in our Support flow and we are using it as a Satisfaction tool to gauge how we are doing. Plus, the good reviews get published to our website showing off our great service to prospective customers. We have plans to implement in account management and NPS scoring, so I'm excited to see what more we can do. Amazing tool and a tremendous value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use Many integrations Branded Survey Landing Pages Options for survey images (thumbs up, smiley face, etc) Our customers use it often and we get tremendous feedback Good reviews can be published straight to your website as testimonials

Cons:

Currently they do not have a Hubspot integration

Vendor Response

Hey J.R.K! Thank you so much for this feedback! This is on our product roadmap. We'd love to hear any insights that you can provide to make this happen. If you'd like to team up and be a tester, please let us know. While we're working on this, you can still add/implement Simplesat surveys in HubSpot and be able to capture the customers' details. Let us know if you have any questions about this and please continue to send us your feature ideas and suggestions. Thanks again

Replied October 2020

David H.

Verified reviewer

Logistics and Supply Chain

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

Simplesat review

Not being able to track our customer support satisfaction levels. We can now set KPIs around this new level of accountability for the support desk team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement and integrated easily with ZenDesk. A simple system that can't be interpreted the wrong way by a reviewer

Cons:

A reviewer has to be followed-up with an email to get the feedback, rather than doing it through ZenDesk, but that is not a major problem. The emails I opted out of were annoying for me, but might be better for someone working within it every day.

Showing 1 - 10 of 61 Reviews

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