Custify vs Gainsight CS: Which is best for you?

My team and I use Custify for our growing team to manage customers, engage with them more intentionally, and to keep track of tasks and playbooks.

Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down.

The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky.

The only negative I have is the price - there are other tools on the market that serve the same purpose.