HelpHero 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HelpHero

4.7

(7)

Pricing

Starting at $55.00 per month

About HelpHero

Discover just how easy it is to onboard and enhance the experience of users using HelpHero’s software platform. With no coding or design experience required, anyone can create engaging product tours and interactive walkthroughs. Creating tours with HelpHero is fast, easy and affordable.

HelpHero's features include easy editing and customization, unlimited product tours, hotspots and checklists, unlimited team members, access to all standard and advanced features, analytics and integrations, custom CSS, audience targeting and personalization, and API access. It also provides support via phone, email and chat.

Free 14-day trial available.

HelpHero Screenshots

HelpHero Pricing and Plans

Starting price: $55.00 per month

Free Trial

Free Version

Basic

$55.00

usage based, per month

Plan includes:

Unlimited tours, hotspots & checklists
Unlimited team members
Access to all standard and advanced features, analytics & integrations
Custom CSS, audience targeting & personalization
API access
Phone, chat & email support

Up to 2,500 Monthly Active Users

$115.00

usage based, per month

Plan includes:

Unlimited tours, hotspots & checklists
Unlimited team members
Access to all standard and advanced features, analytics & integrations
Custom CSS, audience targeting & personalization
API access
Phone, chat & email support

Up to 5,000 Monthly Active Users

$179.00

usage based, per month

Plan includes:

Unlimited tours, hotspots & checklists
Unlimited team members
Access to all standard and advanced features, analytics & integrations
Custom CSS, audience targeting & personalization
API access
Phone, chat & email support

Up to 10,000 Monthly Active Users

$249.00

usage based, per month

Plan includes:

Unlimited tours, hotspots & checklists
Unlimited team members
Access to all standard and advanced features, analytics & integrations
Custom CSS, audience targeting & personalization
API access
Phone, chat & email support

Up to 20,000 Monthly Active Users

$299.00

usage based, per month

Plan includes:

Unlimited tours, hotspots & checklists
Unlimited team members
Access to all standard and advanced features, analytics & integrations
Custom CSS, audience targeting & personalization
API access
Phone, chat & email support

Custom Plan

$399.00

usage based, per month

Plan includes:

Competitive custom pricing for over 20,000 Monthly Active Users

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HelpHero Features

Popular features found in Customer Success
Customer Engagement
Onboarding
Reporting/Analytics
Usage Tracking/Analytics
More features of HelpHero
Activity Dashboard
Activity Tracking
API
Audience Targeting
Checklists
Content Creation
Contextual Guidance
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Data Security
Drag & Drop
In-App Training
Interactive Content
Multi-Language
Real-Time Analytics
Reporting & Statistics
Self-paced Learning
Self Service Portal
Self Service Tools
User Onboarding
Visual Analytics

HelpHero Integrations

Intercom

HelpHero User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

29%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

4.7

Functionality

4.1

Have you used HelpHero and would like to share your experience with others?

Verified

Reviewer

Business Supplies and Equipment

11-50 employees

Used monthly for more than 2 years

Reviewed October 2023

Great price, great service

The overall experience has been great. Anytime I needed help, they were quick to respond.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides.

Cons:

The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing.

Vendor Response

Thanks very much for taking the time to write this review. We really appreciate your support. It's wonderful to hear that you think HelpHero is a low-cost and easy to implement solution, as we strive to deliver greater affordability and value for our customers. Your feedback will also help us continue to improve. Thanks again for sharing!

Replied October 2023

Pablo F.

Verified reviewer

E-Learning

2-10 employees

Used daily for more than 2 years

Reviewed October 2023

Excellent onboarding product - we use it in two apps

HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity, the fact that is "just works", scalable, excellent customer service, price

Cons:

Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding.

Vendor Response

Hi Pablo, thanks so much for the thoughtful review. We really appreciate your support and are grateful to be part of your journey. Happy to advise that we recently released a new enhancement enabling date conditions to be set when running tours. More information is available on the HelpHero website under the docs section. Thanks again for sharing!

Replied October 2023

Oliver P.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for more than 2 years

Reviewed November 2023

Good for starting cheap, but it lacks in the details

Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's inexpensive and easy to set up. The basic functionality is in place and works as intended.

Cons:

The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure.

Reasons for choosing HelpHero

It was a fraction of the costs compared to e.g. Userlane and offered everything we needed a couple of years ago.

Vendor Response

Hi Oliver, thanks very much for your feedback. Our aim is to provide an easy to use and competitive solution for creating better user onboarding experiences. Would love to know in more detail what features are missing for your particular use case. We'd be happy to investigate whether it's something we currently support with our feature set, or could consider for our roadmap. Please don't hesitate to email support@helphero.co

Replied November 2023

James L.

Verified reviewer

Automotive

51-200 employees

Used monthly for less than 2 years

Reviewed November 2023

[sensitive content hidden] is fantastic

HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements & alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Customer support from [sensitive content hidden] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding.

Cons:

I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement.

Vendor Response

Hi James, thanks very much for taking the time to provide us a review. We really appreciate it! You can deactivate tours by editing the tour settings and disabling autostart. Hope this helps. Feel free to email support@helphero.co if you have any further questions.

Replied November 2023

Marton K.

Verified reviewer

Medical Practice

51-200 employees

Used monthly for less than 2 years

Reviewed November 2023

New Innovations HelpHero Review

Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users.

Cons:

I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off.

Vendor Response

Hi Marton, thanks for your thoughtful review. It's great to hear you think that HelpHero is a fantastic product. We're grateful for the support. Your feedback will also help us continue to improve our offering to our valued customers. Thanks very much for sharing!

Replied November 2023

Kevin F.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Reviewed November 2023

Happy with you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Well designed. The support is very active.

Cons:

Searching the hotspots/tours is not possible.Sessions are quite short for the Chrome extension, we often need to re-login, which is killing people's willingness on using it.

Vendor Response

Hi Kevin, thanks for taking the time to write this review. We are grateful for your support and feedback which helps us continue to improve. While it's not currently possible to perform a search, labels can be added as a quick and easy way to organise and categorise hotspots, tours etc. More information is available on the HelpHero website under the docs section. Thanks again for sharing.

Replied November 2023

Andrew N.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Reviewed October 2023

Amazing Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is extremely helpful! Tool is pretty good. Customer segmentation of tours is a bit difficult without engineering support. Tool does have everything you need to create an engaging, branded tour

Cons:

Customer segmentation is not a fully integrated feature

Vendor Response

Hi Andrew, thanks for taking the time to write this review. It's great to hear you think that HelpHero is an amazing tool and that you find our customer support helpful. Your feedback will help us continue to improve. Please don't hesitate to email support@helphero.co with any questions or concerns. Thanks again for sharing.

Replied October 2023

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