DDI System 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

DDI System

4.6

(78)

Pricing

Starting at $10,000.00 one time

About DDI System

DDI System is a distribution management technology that combines daily operations with customer relationship management (CRM), e-commerce and reporting features in one system. It is suitable for single location distributors and multi-division organizations in both on-premises and hosted systems.

DDI System helps users manage customer engagement by combining CRM with daily operations such as order entry, quoting, delivery inquiry and customer service. Task management, calendaring and dashboard analytics assist with distribution operations. Specific feature sets are available for janitorial and sanitation, paper and packaging, electrical, plumbing, HVAC, showroom, fluid power, restaurant and industrial suppliers.

DDI System also provides dashboards that display data visualizations for sales, accounting and inventory performance metrics. Accounting, demand forecasting, purchasing, pricing, order fulfillment, bid management, warehouse management (WMS), content management and electronic data interchange (EDI) are all integrated using DDI System.

Support is available via email, over the phone and through online client support portals.

DDI System Screenshots

DDI System Pricing and Plans

Starting price: $10,000.00 one time

Free Trial

Free Version

Basic

$10,000.00

flat rate, one time

No plan information available

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DDI System Features

Popular features found in Enterprise Resource Planning
Accounting
Billing & Invoicing
Business Process Automation
CRM
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Reporting/Analytics
Supply Chain Management
Task Management
More features of DDI System
Alerts/Notifications
Barcoding/RFID
Catalog Management
Content Management
Dashboard
Data Security
Demand Forecasting
Distribution Management
Document Storage
Financial Management
For Distributors
Forecasting
Import/Export Management
Integrated Business Operations
Inventory Optimization
Inventory Tracking
Kitting
Mobile Access
Multi-Channel Marketing
Multi-Location
Multi-Store
Order Entry
Order Fulfillment
Product Identification
Purchasing & Receiving
Receiving
Reporting & Statistics
Returns Management
Sales Forecasting
Shipping Management
Shopping Cart
Status Tracking
Templates
Warehouse Management
Website Management
Workflow Management

DDI System User Reviews

Overall Rating

4.6

Ratings Breakdown

74%

19%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.5

MICHAEL A.

Verified reviewer

Warehousing

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

STILL NOT IMPRESSED

Previously 3

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that it seems to have enhanced automation. That being said, my workflow efficiency has gone up.

Cons:

When new features come to DDI, they seem to be hard to get used to and integrating to DDI seems to be very complex.

Yashika M.

Verified reviewer

Accounting

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

An honest review

Overall, the experience with Inform ERP is positive and solid, especially for wholesale/distribution businesses that need a broad-function ERP system. Users frequently comment that it “just works” for inventory, order management, and analytics and that it brings more structure, visibility and control compared with legacy or simpler systems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

''Excellence'' is the word I'd use to describe it. What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity. Also it has an optional CRM that is well integrated and very helpful for building new customers and tracking lost sales. Stable and flexible. Excellent Support and responsiveness from their team

Cons:

It does not integrate with 3rd party software well and anything you need to customize for your business costs a ton extra.

Rebecca L.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Easy to use with great customer support

Ratings Breakdown

Ease of use

Previously 4

Customer support

Previously 5

Functionality

Previously 3

Pros:

Easy to use, nice interface. Recent updates have made it easy to switch from one screen to another when you need to, but what's even better is that you can hover over certain fields for more information without even having to open a separate window.

Cons:

It sounds ridiculous, but their customer service is almost too responsive. When I send an email with a question, they always follow up with a phone call, and while that may sometimes be necessary, it's annoying when it's not, especially when we are having a busy day and would rather keep the phones open for customers. We are a small company.

Perry T.

Verified reviewer

Building Materials

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed October 2025

Recommended

Overall, my experience with DDI System has been very positive. The Inform ERP platform is reliable, easy to navigate, and well-suited for distributors. It streamlines key business processes and provides strong visibility across operations, while the support team is responsive and helpful whenever issues arise. It’s a solid system that delivers real value day to day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

DDI System’s Inform ERP is intuitive and designed specifically for distributors, combining sales, inventory, and accounting in one platform. It offers strong reporting, real-time visibility, and excellent customer support, making daily operations more efficient and connected.

Cons:

There’s not much to dislike, but some features can feel a bit dated, and it takes time for new users to get fully comfortable with the system.

Gary G.

Verified reviewer

Food Production

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed October 2025

Extremely awesome product

Overall I am very satisfied with the product it is very user friendly and allows me to manage my business efficiently

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fast customer service response that is offered within the company also it's a great tool to to manage and maintain orders and productivity

Cons:

Although it is a extremely great product nonetheless I will say it is a quite big expensive which could be considered in the pricing

Tiffany S.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Perfect perfect perfect.

Ratings Breakdown

Ease of use

Functionality

Pros:

What I like about this tool is the capability to manage our inventories and all our products efficiently ensuring productivity

Cons:

The cost is the factor that can make you to achieve less because it is expensive

Dimple S.

Verified reviewer

Accounting

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

ERP Excellent Features & Reliable

My overall experience with Inform ERP is great Helps to maintain inventory, customer feedback tracking, Crm & E-commerce support excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customized Tools like Price, Inventory Crm- Helps to track Sales & Customer

Cons:

Price of maintenance little higher can be reduced my opinion

Samana M.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

My points view with Inform ERP as a daily user.

Largely influence our decision making from real-time analytics,insights and reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's super helpful with real-time analytics, insights which largely influence our decision making.

Cons:

Great for real-time reporting and got no complaints.

Kobie J.

Verified reviewer

Accounting

51-200 employees

Used monthly for free trial

Review source

Reviewed October 2025

Great and easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The data management in this app is great! Also the security that comes with it is also amazing. Is very easy to use as well.

Cons:

Nothing. Everything that I’ve said above still stands with what I think about this software. It’s very easy to use.

Verified

Reviewer

Warehousing

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Solid ERP

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite thing about this program is that you can pretty much get from any part of the program. From the sales order entry screen to the linked purchase order or to the product details or the customer master file. Sometimes this creates too many options when training new employees, so best to have a good plan for that otherwise new people might get confused.

Cons:

It always feels like the developer is adding new features, which is great, but since they charge so much for maintenance you would think these features would be integrated as part of the program, but instead they are offered in a sort of add-on structure, which can be frustrating.

Reasons for switching to DDI System

Sage just wasn't robust enough to handle the growth of our company. DDI is definitely able to handle the direction our company has gone in the past 8 or 9 years since we started using it, and it has great potential for expansion in the future.

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