Brilliant 2026: Benefits, Features & Pricing

Brilliant has been tremendously responsive and flexible with our ever-changing needs —always quick to reply to email, provide us with custom-tailored catalogues and look books, and create design mock ups to help with approval.

The custom-tailored element of item curation can sometimes mean lots of back and forth to really hone in on the right range of price points. We've gotten better about being clear with what we need, how much we can spend, etc. to avoid this, but it would be great if there was a full online catalogue to work from for more items.

I love the ease of ordering and tracking all our SWAG items as well as the creative support.

The only thing that comes to mind is the fees for holding merchandise in the company store is a little confusing.

Integrations with tools used all the time = less work

The support team was not always helpful

I've been working with Brilliant for a little over two years now to manage our gift-giving and swag needs at the company. When we started our partnership with one another I was just a team of one, but having the experts at Brilliant made me feel like I was running with a team of five. Their kindness, expertise, willingness to go the extra mile and keep things organized is unmatched. Whether I hit a creative block or had a shipping change, they were right there to help guide the way and make things right.Brilliant's dashboard is easy to use, easy to maintain and shows you all of the things you need to see without the fluff and distraction. It's one of the best user experiences I've had in the swag realm and it enables us to be lean and accurate, without losing our creative touch. It's difficult to list all of the pros you get when partnering together, but ultimately what sits at the top is their collaboration. At the end of the day you could order any number of shirts, pens, specialty items, etc., but what really counts is the people that are there for creative input and good conversation (shout-out to [sensitive content hidden]!). To have the privilege to know one another on a first-name basis and to know they've got our best interests in mind is what's solidified that they're the best in the business.Corporate gifting for humans, by humans, for an authentic human experience. You can't beat it.

As I mentioned before, we're a lean team running with Brilliant. We haven't totally explored all of the capabilities that we know of, but are actively building out better systems of approval and cooperation at our company for gift-giving. That said, the only "con" I can think of is not having better access up-front to live reports or analytics of what we've produced and the budgets to help small teams like ours future-proof our flow.

The quality of products are fantastic! They have a range of things to offer and always take great care of us. They listen to what we need and are very responsive. If there is an issue, they do whatever they can to make it right. I appreciate the wide variety of options and ease of ordering.

International shipping is really tricky. I know most of the issues we are having are not Brilliant's fault and they are doing what they can to get things where they need to go but this is a pain point for our company.

We have wonderful Brilliant staff that works with us! Reply quickly to any email. It's very obvious they care about giving top notch service.Having the ability to keep our inventory in a warehouse means the world! Since we are remote/traveling often, we would be so stressed dealing with shipping. It saves us money too.

I wish y'all put your production time for each product (estimated, even in weeks would help!) so we can get an idea of what would be best to buy for different occasions

We've been working with Brilliant over the last almost 4 years and it has been a very positive experience. Our account manager, Dan, has been a great support for our needs. We enjoy working with him and look forward to our continued partnership!

I know we can set alert limits which are helpful but, notification when the last item has been redeemed would be a very nice to have.

Brilliant is extremely user friendly. If I ever do have an issue or need help understanding how to do something the support team always solves it in a timely manner. [sensitive content hidden] has been amazing to work with and is always fast to respond. The product we receive is quality and having brilliant store and ship out our swag has saved me a lot of time and energy. I never have to be worried about if the package will get there or if someone gets the wrong size because brilliant takes care of that! Brilliant truly has end to end service and I am extremely grateful to work with the team.

I personally do not have any cons about Brilliant. Anytime I have run into an issue the team is able to fix it within days or most of the time day of.

Brilliant is easy to use, has a beautiful UI, and has ended all friction for our gifting initiatives.

I can't say anything negative! If we have a problem, Brilliant's support team is quick to assist.

As a startup, we have events and swag needs pop up quickly and [sensitive content hidden] always rises to the challenge, while being transparent about what’s possible on tight timelines. So far, I haven’t requested any item Brilliant couldn’t procure and it is so helpful to have one centralized swag provider and platform. In that past, I’d have a swag platform, I’d have some swag in our office, and then I’d also order from outside vendors when a platform didn’t offer more creative items, and this made it hard to keep track of everything. Brilliant is easy to use and items stocked in your store ship super fast. I highly recommend Brilliant and [sensitive content hidden] is our hero!

Its often hard for me to find the history of my bulk sends within the app.