Swell 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Swell

4.6

(355)

Pricing

Pricing available upon request

About Swell

Swell makes it easy for local businesses to gain visibility into their customers' experience by taking the complexity out of it. By enabling businesses to gather real-time feedback, online reviews, customer satisfaction surveys and much more, Swell makes going the extra mile seem like a 2 p.m. coffee break.

Through a mobile-first approach, you can connect with your customers in ways that matter and are convenient to them. By enhancing the customers' experience through gathered insights and driving new online reviews, you'll gain more business while focusing on your business.

Swell Screenshots

Swell Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Swell Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Swell
2-Way Messaging
Activity Dashboard
Alerts/Notifications
API
Automated Responses
Automated Scheduling
Campaign Management
Campaign Planning
Campaign Scheduling
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Contact Management
CRM
Customer Experience Management
Customizable Branding
Data Import/Export
Drag & Drop
Email Reminders
Feedback Management
Live Chat
Mass Texting
Message Personalization
Messaging
Mobile Coupons
Monitoring
Multi-Campaign
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Location
NPS Survey Structure
Patient Engagement
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Reminders
Reporting & Statistics
Reputation Management
Response Management
Review Badge Management
Review Monitoring
Review Notification
Review Request
Scheduled Messaging
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Social Sharing
Surveys & Feedback
Template Management
Third-Party Integrations
Trend Analysis
Visual Analytics

Swell Integrations

Maxident

MediaDent

Private Practice Software

Kennel Connection

Zapier

DentiMax

See all 69 integrations

Swell User Reviews

Overall Rating

4.6

Ratings Breakdown

74%

17%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.6

Functionality

4.5

Stephen A. V.

Verified reviewer

Construction

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Better option than Podium

Very easy to set up and very nice to have a great customer support team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost effective- easy to communicate with support

Cons:

There are glitches that happen occasionally

Reasons for choosing Swell

Cost and similarity to what we were used to with Podium

Reasons for switching to Swell

Podiums customer service was pretty much non existent and also their review platform didn't work all the time. Inconsistent

Tracy C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

MOST EFFICIENT COMMUNICATIONS

Swell is highly recommended by us for our communications with clientele which has allowed our business to grow beyond our borders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the ease of use for efficiently communicating with our clientele where they are - which is digital! Swell has made communications, and our requests for social media reviews, extremely easy and seemless. Our texting campaigns for broader messaging to our clientele was effortless and fruitful. Thank you, Swell, for being with us as we grow!

Cons:

That we weren't able to accept payments through our Swell platform due to our highly regulated industry - not a problem with Swell directly.

Reasons for switching to Swell

Podium didn't allow us to take payments through the platform and is was a bit more clunky with keeping conversations organized.

Evan B.

Verified reviewer

Events Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2022

It's fine

Expensive and not amazing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I implemented Swell because I was very impressed with the sales person [SENSITIVE CONTENT] and needed a software that I could add to my website to both allow potential clients to ask questions, etc AND encourage guests to write reviews.

Cons:

I do not find the support to be great. In fact I initially stopped using Swell, because I did not like the person helping me and then when I was talked back into coming back, I was put with her again. She was not much nicer and then I reached out to ask question, she told me to go ask someone else because it was not in her job description anymore, so I did and I basically was told that I wasn't trained correctly...I wanted out of my expensive contract and was told no. So I am riding it out and hoping things get better and using it minimally. The app does not do half of what the website does. The back end of the website is not super intuitive. Review alert is slow.

Reasons for switching to Swell

I used Swell then left because of the Swell support person and went to Podium. Podium support is even worse, if even there and went back to Swell, which is better than Podium. If you could integrate the ease of podium's app with the rest of Swell and lower the price, it could be magical.

Vendor Response

Hi Evan, thanks for sharing this feedback - especially about your experience with our support and app. I've shared it with our team and we will take it into account going forward to make sure we can offer the best product experience AND support experience. Thanks for being a customer.

Replied September 2022

Rodney R.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Positive Move to Swell

Our experience with Swell has been seamless and positive considering the method we were using prior. We have noticed how our Google reviews have jumped up since joining Swell.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use from the providers side requesting reviews from the patients. Also, seeing the number of reviews on a month-to-month comparison is easy to decipher.

Cons:

No problems so far. Everything has been easy to incorporate into our daily operations.

Reasons for switching to Swell

Integration of reporting to generating emails for reviews was cumbersome.

Shannon S.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Swell with pride using Swell! They're as good as their name!

Well, after 10 years, I had the highest-rated and best-known company in my industry. But we were only sitting around with a few hundred reviews. I think in the first year with Swell, we accumulated 500 or 600 more. Like a dummy, a cheaper Canadian company came in with big promises and I took it seriously and switched to them. They stalled me for nearly a year with nothing to show for it and knew they were in the wrong. Not only did their CEO never return a call, that company hasn't been much heard of since. I consider that a huge mistake and personally believe that had I stayed with Swell, I'd be closing in on 2000 reviews today or nearly twice where my company currently sits. Not only did Swell show empathy to this error in judgment, they swung me back at a handsome discount which meant a lot!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, attractive clean look on client's phones and makes them want to review. Really lovely staff and have always worked hard to improve their platform and take suggestions into kind along with taking care of requests. The pricing is hard to beat for the value.

Cons:

I don't think using the phrase "don't like" is fair as it would sound overly critical. I think the more difficult part is the lessening of meritocracy at least on Google and if you're not playing their Google Ads game, the mountains of reviews, and my company has them at 4.8 rating which is nearly impossible in my industry to maintain, doesn't weigh in as it used to but I don't fault Swell there and of course, they have other review social media arenas you can opt for which I've not really attempted but when starting with Swell, Google was still more merit oriented. We'll see how it goes now that I'm doing some more Google Ads and haven't given up yet! I would like to see Swell work with Google as far as questionable reviews which sadly Google has ignored every appeal I've made respective of one in particular that uses profanity both in their handle and in the review. It would be cool if Swell had some inroad there.

Reasons for choosing Swell

I opted for Swell first for a year but they were still developing, no app yet, and it was clunkier for the money. Chekkit came in with big promises, very little result and so coming back to Swell was an easier choice, for a reduced rate and by the time I got set back up, Swell had made a ton of improvements I've been offered by other like companies to switch or to look at their programs but Swell has my loyalty especially having gone through a total dryspell for a year with Chekkit which was a complete waste of time and energy and probably cannot truly calculate the revenue I didn't receive with them.

Mason M.

Verified reviewer

Retail

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed October 2021

Great alternative!

We love the product and feel like they really listen to their customers!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love all the thoughtful extras they have built into the application. We made the switch and we are glad we did!

Cons:

It needs to run a little bit better. Swell hasn’t worked out all the kinks

Reasons for choosing Swell

Price and user interface

Reasons for switching to Swell

Issues and lack of customer service with podium

Amy J.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Sorry to say goodbye

We would still be using Swell, but the new program that we are using has the chat ability within the program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved the easy access to our clients. I loved seeing when we would get a new review.

Cons:

Creating a chat to a new member wasn't the easiest to figure out.

vicky b.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

It's the "easy button" for reviews

great, thank you for helping us with online review status

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use patients response rate is good

Cons:

not all of our patients are in swell, we need to manual enter several

Jonathan F.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Best decision ever

Beyond excellent. The team behind Swell is incredible. Cam besides being super knowledgeable and efficient, is very personable and follows up closely personally. He’s easy to reach snd to communicate with. In general whole team is great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Swell has been the best add on to our online campaign. The setup is minimal and it works like magic from the day you start. Reviews just pour in.

Cons:

I wish I knew about it earlier. Id suggest more exposure.

Reasons for switching to Swell

Not efficient nor user friendly cumbersome

Kim H.