Zuora 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zuora

3.9

(54)

Pricing

Starting at $1.00 per year

About Zuora

Zuora offers cloud-based accounting solution for subscription-based businesses. This is suitable for companies of any size and is fit for clients in many industries, including education, telecommunications, media and health care.

Zuora offers three primary features: commerce, billing and finance. All three work together to allow businesses manage tasks such as billing, subscription management and tax management. The system also offers brand customization, multi-currency support and role-based access rules. Zuora open-platform is REST enabled and connects with various third-party order-to-cash systems.

There are three editions available, giving businesses of varying sizes the ability to choose which is the best fit for their needs. Zuora's customer support services include online support, forums, seminars and more. The website also provides access to eBooks, white papers, webinars and videos for new and old users alike.

Zuora Screenshots

Zuora Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

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Zuora Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of Zuora
Accounting
Alerts/Notifications
API
Audit Management
Billing Portal
Billing Rate Management
Cancellation Management
Contact Database
Contingency Billing
Contract/License Management
Credit Card Processing
CRM
Customer Accounts
Customizable Invoices
Customizable Reports
Customizable Rules
Deferred Billing
Discount Management
Drag & Drop
Dunning Management
Electronic Signature
General Ledger
Hourly Billing
Invoice Creation
Invoice History
Invoice Management
Invoice Processing
Multi-Channel Management
Multi-Period Recurring Billing
Online Invoicing
Online Payments
Payment Processing
Product Catalog
Project Billing
Purchasing & Receiving
Real-Time Data
Recurring Invoicing
Refund Management
Reporting & Statistics
Revenue Management
Revenue Recognition
Sales Tax Management
Self Service Portal
Subscription Management
Subscription Plan Management
Tax Calculation
Tax Management
Third-Party Integrations
Usage Tracking/Analytics

Zuora Integrations

QuickBooks Online

NetSuite

PayPal

Salesforce Sales Cloud

Zuora User Reviews

Overall Rating

3.9

Ratings Breakdown

26%

50%

17%

Secondary Ratings

Ease of Use

3.5

Value for money

3.6

Customer support

3.6

Functionality

3.9

Jared D.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Great SaaS Billing System

Overall, we've enjoyed our transition to Zuora and it's saved our billing team so much time.

Ratings Breakdown

Ease of use

Functionality

Pros:

Zuora is a great customizable billing system our SaaS company has used efficiently. It has powerful integrations with Salesforce and our other apps so all of our data is integrated together.

Cons:

There seem to be many work-arounds we've had to create for scenarios we would expect to be fairly straightforward, such as prorations.

Verified

Reviewer

Marketing and Advertising

10000+ employees

Used daily for free trial

Review source

Reviewed August 2024

Zuora- a must try accounting tool for any mid-cap organization

Overall its a good and professional accounting tool for small-mid cap organization

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

a. Excellent and simple layout without any jazzy/ unnecessary application on the dashboard b. Well designed subcategories for billing, accounting payments which make the operation flow smooth c. Very secure and safe tool, offer single sign in option

Cons:

1. Automation of the reports or dashboard is a big miss 2. No effective AI in inbuilt to reduce the manual work 3. Integration with other tools like payment gateway sometimes gets broken

Reasons for choosing Zuora

Product design was very simple and they were offering inhouse implementation for the first 3 months

Philip G.

Verified reviewer

Computer Software

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

I do not want to buy or put my money in Zuora

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, none, Nothing, none,Nothing, none, the acquired products by Zuora are extremely terrible, particularly Leeyo Revenue, Revpro

Cons:

Not an agile solution for dynamic needs, potential service disruptions during upgrades, challenging to administer the applications, does not prioritize what customers need and innovates something that is not required by customers, rigidity in features, extremely high cost of ownership, implementation cycle is minimum 1 year, buggy applications, requiring data fixes almost every day, the acquired products are terrible which are build for consultancy and not built as products, poor documentation and requires enormous time in training, particularly Leeyo Revpro, Revenue

Roman G.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed February 2025

User friendly billing solution for mid-size market

Overall Zuora is a user friendly, reliable app. With its interfacing/API extensive options, it provides a solid SAAS solution for billing needs of mid-size companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customizable, provides ability to connect to other 3rd party enterprise applications, high availability with multiple geographical locations for its servers.

Cons:

Doesn't provide an ability to query its data servers, which creates excessive reliability on Zuora reporting functions. Reports are good, however creating custom queries on all enterprise data within Zuora could provide more options to use that data.

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Zoura a great billing system

So far liking it as it gets the work done

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a traditional billing system, but it is still a very clear, user-friendly UI, with easy creation of invoices. The Zuora team also provides outstanding technical and customer support throughout.

Cons:

To be honest, there is nothing to dislike about Zuora. However, I would still suggest having more flexibility for users to make customizations.

andrea m.

Verified reviewer

Wireless

201-500 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

Great product, terrible data and reports

Subscription management for b2b customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most customizable in the industry. Great integrations with salesforce.

Cons:

Data nightmare. Nothing on the reports and data export side is documented. The company is of little help. The team provided by Zuora for the integration was very hard to work with.

Reasons for switching to Zuora

Chargify did not support well b2b selling processes, not salesforce integrations.

Alexandra E.

Verified reviewer

Automotive

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

An excellent application to automate billings.

In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

Cons:

The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.

Verified

Reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Getting Better

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Cons:

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

Reasons for switching to Zuora

Our proprietary system was not comprehensive enough to manage all our customers and we had to switch to something much more robust.

Grant G.

Verified reviewer

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed July 2018

big upgrade from previous billing system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems.

Cons:

It is a bit complex. We needed to have someone become an admin for our Zuora account to make sure that it is integrated with our other systems. If it was a bit easier to set up/maintain, it would get a 5 star.

Andrea E.

Verified reviewer

E-Learning

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed October 2018

Billing application for subscription based companies

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

By this app, it is possible to mange several types of billing methods which include Mobile, Online, Recurring and Subscription Payments as well as Invoicing.

Cons:

The set up for the integration could not be easy and require more time than expected.

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