Elastic Email 2026: Benefits, Features & Pricing

Wondering if Elastic Email is right for your organization?

Our Email Marketing Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Elastic Email

3.9

(76)

Pricing

Starting at $9.00 per month

About Elastic Email

Elastic Email is a powerful, affordable email delivery platform designed to help businesses manage email campaigns and chat messages. It enables email marketing, transactional messaging, automated marketing, and two-way communication channels, making it loved by small and mid-sized businesses, startups, and e-commerce businesses.

Key aspects of Elastic Email include the Email API & SMTP, which allow developers to easily integrate email sending into their applications to send transactional messages. Email Marketing tools like a drag-and-drop editor supported by AI, smart contacts management, email automations, sign-up forms, pop-ups, and analytics to track the most important email metrics. Elastic Email also offers tools for Chat and Conversations management to keep the teams and customers aligned, thanks to live chat, team chat, and help desk features. Businesses can use various Integrations to connect their apps, shops, or platforms with top-notch email sending capabilities provided by Elastic Email.

Elastic Email is known for its flexible pricing, scalable infrastructure, and responsive 24/7 customer support via email and chat, making it a top choice for companies looking to s...

Elastic Email Screenshots

Elastic Email Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Email Marketing

$19.00

usage based, per month

Plan includes:

Email Designer
Email Templates Gallery
Campaign Creator
Landing Page Editor
Signup Forms
Segmentation
Analytics
Access to Email API And SMTP relay
Email Automations
Paid Newsletters

Email API

$19.00

usage based, per month

Plan includes:

SMTP and HTTP API Access
Unlimited Custom Sending Domains
Suppressions Management
Inbound Email Processing
Email Designer
Email Templates Gallery
Tracking and Analytics
Webhooks
Unlimited Users
Unlimited Sub Accounts

Inbox Plus

$9.00

per user, per month

Plan includes:

Unlimited Message History
Team Chat
Live Chat
Help Desk
Email & Chat Support (24/7)

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Elastic Email Features

Popular features found in Email Marketing
A/B Testing
Autoresponders
Campaign Analytics
Campaign Scheduling
CAN-SPAM Compliance
Contact Management
Customer Segmentation
Email Tracking
Event Triggered Actions
Subscriber Management
WYSIWYG Editor
More features of Elastic Email
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Management
Click Tracking
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Management
Email Marketing
Email Monitoring
Email Sequences
Email Templates
Engagement Tracking
GDPR Compliance
Generative AI
Geolocation
HTML Editor
Image Library
Inbox Management
Landing Pages/Web Forms
Lead Capture
Lead Generation
Lead Segmentation
List Management
Mailing List Management
Marketing Automation
Mobile Optimization
Multiple User Accounts
Newsletter Management
Personalization
Process/Workflow Automation
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Response Management
Routing
Scheduling
Segmentation
Spam Blocker
Subscription Management
Team Management
Template Management
Third-Party Integrations
Web Forms
Workflow Management

Elastic Email Integrations

Drupal

Joomla

WordPress

Zapier

Cloudways

Make

See all 46 integrations

Elastic Email User Reviews

Overall Rating

3.9

Ratings Breakdown

49%

25%

13%

Secondary Ratings

Ease of Use

4.0

Value for money

3.7

Customer support

3.6

Functionality

3.9

Daniel B.

Verified reviewer

Writing and Editing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Elastic Email is a solid deal in terms of functionality and ease of use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Elastic Email is quite versatile in terms of being able to build a marketing and communication infrastructure with customers and potential customers. On top of that, they way setup their portals really helps my business stay as best as possible in compliance for email marketing.

Cons:

We wish there were more ways that were automated that helped us keep our emails leads from becoming stale. Elastic Email does much better in this regard than MailChimp, but its still so easy to make errors that cause a long-term lowering of the reputation score. I wish there more explicit and better ways to automate this so as not to hurt the long-term IP reputation.

Vendor Response

Hello Daniel, Thank you for your comment! We appreciate all feedback we receive. Could you please reach out to us at support@elasticemail.com and tell us more about the things you mentioned as "Cons"? Our Customer Success team would love to take a look at this and try to help you get the best experience possible. Thanks in advance!

Replied February 2019

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Reviewed August 2022

Email Service Provider Elastic

We have several email accounts here and have had great success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is TOP NOTCH. Flexible system helps to maximize results and the pricing is good.

Cons:

That I have to monitor (delete) some of our contacts from time to time to keep costs down.

Reasons for choosing Elastic Email

We use or have used all of these and more and Elastic Email is the best.

Vendor Response

Hello there, thank you for such nice words! It is great to hear that you are highly satisfied with our services and you stick with us even though you have experienced many other email service providers. We promise that we will continue to do our best!

Replied August 2022

James H.

Verified reviewer

Management Consulting

Used daily for less than 6 months

Review source

Reviewed May 2018

Their own emails go to spam, should tell you everything!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They offer 150,000 email deliveries per month for free, limited to 5,000 per day. This sounds great! They are the bulk email specialists! Wrong!

Cons:

When the account verification email went to my spam folder. I guess I should have know then this company would be a complete waste of time. If your list has any incorrect or bounced emails, they suspend your account, and you need to plead with them to reactivate. Even then, your queue of emails never send, they just sit there doing nothing - with the campaigns marked as sent, but zero activity or emails sent. They blame this on "throttling" but failed to give any explanation why a cleaned double-opt in list with a generic GDPR email should be throttled. the support is terrible - I mean, they ask questions, don't read answers and reply with canned responses that are inaccurate. Don't trust these people with your email lists - it is a waste of your time

Vendor Response

Hi, Thank you for your feedback. The reason for the activation message ending up in spam folder might vary on a case to case basis. I would like to apologize, as our anti-spam filter was a bit too sensitive back then. This is resolved now and works much better. Please feel free to check our offer. You might be positively surprised.

Replied May 2020

Ferdi F.

Verified reviewer

Utilities

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2022

Save time and money.

It is very ideal for successful and time saving.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's great that it's very beautiful and intuitive for a very affordable beginner.

Cons:

Its interface hasn't changed at all and it's very plain.

Reasons for switching to Elastic Email

I made a transition to make changes according to the purpose of use.

Vendor Response

Hi Ferdi, thank you very much for sharing your thoughts. We're doing our best to fulfill our customers' needs and provide the best service possible. If you have any specific tips according to our interface, always feel free to pass them on to our Customer Support Team. Thank you for choosing Elastic Email!

Replied September 2022

James W.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 2 years

Reviewed November 2022

Great value for transactional email

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The API is very easy to use and the price is cheaper than the majority of competing transactional email providers. Whenever I ran into deliverability issues I found the support to very helpful in debugging the issue. I also find the analytics that show the status and content of sent emails really useful.

Cons:

While the pricing is very competitive it would be nice if webhooks were included in the standard Email API plan, particularly for bounce notifications which you can receive via email but this is harder to automate. For my use case I don't the other features of the pro plan, just the webhooks, so it's hard to justify the cost.

Reasons for switching to Elastic Email

Significantly cheaper for transactional email

Vendor Response

Hi James, thanks for such a positive review! We're glad to hear you find our API easy to use and the price competetitive. We're happy the features of our products are useful, and we'll take all the feedback into consideration.

Replied November 2022

James D.

Verified reviewer

Management Consulting

2-10 employees

Used weekly for more than 2 years

Reviewed November 2022

Does the job, gets your email into email boxes but lacks some important features

Good, OK value for the money, needs to add some features like email recipient time zone delivery capability to be a top choice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We set it up and have used it with little intervention or problem for years.

Cons:

It does not have a way to deliver emails at a specific time based on the recipient's time zone.

Reasons for choosing Elastic Email

Easy of interfacing, our software had it built in.

Vendor Response

Hi James, thank you for such kind words! We are happy to hear that you are satisfied with our services. As for email delivery based on the recipient's time zone the feature we now have is send-time optimization which sends your campaign to each contacts optimal open time over the next 24 hours. But, we're constantly improving our platform, so we'll take your feedback into consideration.

Replied November 2022

Robert D.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

"Top Notch" Email Handling & Delivery

Excellent response - the delivery of emails has been exemplary. There hasn't been anytime where the delivery was delayed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First and foremost was the fact that the setup and use was quite easy. However, the most important factor has been the reliability; thus, the delivery of emails to recipients. The data provided makes it easy to follow individual requests and determine disposition. I've used the chat tool on a few occasions to remedy a problem and the response and guidance offered was second to none. All in all, Elastic Email has provided a value-added service. An exceptional tool!

Cons:

It's not a major issue; however, the data log could be improved for readability. It takes time to decipher the disposition of each email.

Vendor Response

Hi Robert, Thank you so much for sharing your experience. We’re delighted to hear that you’ve found Elastic Email easy to set up and reliable for your email delivery needs. It’s also wonderful to know that our support team has been able to assist you quickly and effectively when needed. We appreciate your suggestion regarding the readability of the data log. Feedback like this is invaluable as we continue to improve the platform. We’re thrilled to know Elastic Email has been a value-added tool for your business!

Replied September 2025

Lorenzo K.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Elastic Email Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Pros: What did you like most about Elastic Email? Affordable pricing compared to competitors. Good deliverability rates. Easy-to-use interface for campaign creation and management. Strong API for developers.

Cons:

Cons: What did you like least about Elastic Email? Customer support can be slow at times. Templates feel limited unless you’re comfortable coding in HTML. Advanced automation is less flexible compared to top-tier competitors.

Vendor Response

Thank you for sharing your experience with Elastic Email! We’re glad to hear that our pricing, deliverability, and user-friendly interface are making a positive impact and that our API has been a strong tool for your team. We also truly appreciate your honest feedback about support responsiveness, template options, and automation features. Our team is constantly working to enhance these areas, and your insights help us prioritize improvements that matter most to our customers. We’re happy to be part of your email journey and look forward to continuing to support your success!

Replied October 2025

Vinod S.

Verified reviewer

Education Management

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed October 2025

Must use for Email and Promotion Marketing Purpose

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This tool is Easy of Use and have been using since long time for Sending Marketing emails and promotion emails.

Vendor Response

Thank you so much for your kind words! We're thrilled to hear that you’ve been using Elastic Email for a long time and find it easy to use for your marketing and promotional campaigns. Your continued trust means a lot to us. If you ever have feedback or need any assistance, our team is always here to help.

Replied October 2025

Irfanudeen S.

Verified reviewer

E-Learning

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed February 2022

Cost effective Email marketing platform

I like the features of Elastic Email even though they are very limited in field inputs, and functions. I enjoy more of its benefits than actually what I paid for it. I looked for a simple email marketing tool with less marketing gimmicks or simple solid contents under economy price range, and Elastic Email fulfilled all my requirements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most important USP of Elastic Email is its cost factor, very cheap compare to any email marketing plkatform in the market, evcen they provide trail version also. As a email marketing tool it justifies its function with satisfying features, and neatly laid out menu. All features are there, but with limited standards.

Cons:

This is not the best choice for those who wants highly customizied, various dynamic contents, number of design template varients, high input fields for making the campign close to target audience. The customer care service is also not that much impressive, getting delayed responses at most of the time.

Vendor Response

Hello Irfanudeen, thank you for your review. We are happy to hear that our platform fulfilled all your requirements. We also sent your entire feedback to our Product team so they can have a look at what else we can add. Thank you for choosing Elastic Email!

Replied March 2022

Showing 1 - 10 of 76 Reviews

See All Reviews