Elastic Email 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Elastic Email

3.9

(76)

Pricing

Starting at $9.00 per month

About Elastic Email

Elastic Email is a Canadian-Polish company, founded in 2010. After many years of providing customers with email services, today Elastic Email is an amazing email marketing platform, built on the most cost-effective email API.

With an SMTP Relay, robust HTTP API, intuitive user interface, 24/7 global support, and pricing designed with small businesses in mind, Elastic Email encourages and supports tens of thousands of companies around the world in creating and sending email campaigns.

Use the power of the comprehensive set of modern tools and smart solutions to scale your business and build deeper relationships with your customers. Hungry for more? Visit the Elastic Email integration page to see how you can integrate your business with Elastic Email services.

Best for small businesses, influencers, freelancers, non-profits, indie developers, agencies, and medium-sized companies.

Elastic Email Screenshots

Elastic Email Pricing and Plans

Starting price: $9.00 per month

Free Trial

Free Version

Email Marketing

$19.00

usage based, per month

Plan includes:

Email Designer
Email Templates Gallery
Campaign Creator
Landing Page Editor
Signup Forms
Segmentation
Analytics
Access to Email API And SMTP relay
Email Automations
Paid Newsletters

Email API

$19.00

usage based, per month

Plan includes:

SMTP and HTTP API Access
Unlimited Custom Sending Domains
Suppressions Management
Inbound Email Processing
Email Designer
Email Templates Gallery
Tracking and Analytics
Webhooks
Unlimited Users
Unlimited Sub Accounts

Inbox Plus

$9.00

per user, per month

Plan includes:

Unlimited Message History
Team Chat
Live Chat
Help Desk
Email & Chat Support (24/7)

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Elastic Email Features

Popular features found in Email Marketing
A/B Testing
Autoresponders
Campaign Analytics
Campaign Scheduling
CAN-SPAM Compliance
Contact Management
Customer Segmentation
Email Tracking
Event Triggered Actions
Subscriber Management
WYSIWYG Editor
More features of Elastic Email
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Campaign Management
Click Tracking
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Drag & Drop
Drip Campaigns
Dynamic Content
Email Campaign Management
Email Management
Email Marketing
Email Monitoring
Email Sequences
Email Templates
Engagement Tracking
GDPR Compliance
Generative AI
Geolocation
HTML Editor
Image Library
Inbox Management
Landing Pages/Web Forms
Lead Capture
Lead Generation
Lead Segmentation
List Management
Mailing List Management
Marketing Automation
Mobile Optimization
Multiple User Accounts
Newsletter Management
Personalization
Process/Workflow Automation
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Response Management
Routing
Scheduling
Segmentation
Spam Blocker
Subscription Management
Team Management
Template Management
Third-Party Integrations
Web Forms
Workflow Management

Elastic Email Integrations

Drupal

Joomla

WordPress

Zapier

Cloudways

Make

See all 46 integrations

Elastic Email User Reviews

Overall Rating

3.9

Ratings Breakdown

49%

25%

13%

Secondary Ratings

Ease of Use

4.0

Value for money

3.7

Customer support

3.6

Functionality

3.9

Jacob A.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

I am here to stay

Great, I am here to stay. The serive is good, the interface works well and the price is very competitive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once I got through the learning curve, it all made allot of sense. I like how the dashboard gives me everything I need immediately, it updates in seconds. I also like the level of detail that is available. I am an analyst and its clear that I can go down to the individual data level.

Cons:

I am not sure why some emails are not being sent. I imagine that there are issues with the email structure, but if they are not bounces then I cannot figure out why If i send 100 emails only 80 will be sent.

Vendor Response

Hi Jacob, Thank you for sharing your feedback. We’re glad to hear that once you got past the learning curve, the dashboard and detailed analytics have been helpful for your work. We also appreciate your comments about email sending - our team is always here to help investigate cases where messages don’t go out as expected, so please don’t hesitate to reach out to support if this happens again. It’s great to know that Elastic Email has been a reliable and competitively priced solution for you, and we’re happy to have you with us.

Replied September 2025

Maizer G.

Verified reviewer

Market Research

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Reliable Solution for Transactional Emails at Scale

Overall, Elastic Email has been a very reliable solution for sending transactional emails across my different applications. Once configured, it runs smoothly in the background, handling everything from invoices to reminders without issues. It provides excellent value for money and gives me peace of mind that critical emails are delivered quickly and consistently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I mostly use Elastic Email for transactional emails in all my applications, such as sending welcome messages, reminders, warnings, automated invoices, and announcements. What I like most is its reliability and high deliverability rate, ensuring that important emails always reach users on time. The API is straightforward, well documented, and integrates easily with different platforms.

Cons:

One of the downsides is the lack of more in-depth dashboards and analytics for transactional email monitoring. The existing interface feels more geared towards marketing campaigns, so it can be harder to get detailed insights about deliverability, engagement, or performance of transactional messages.

Reasons for switching to Elastic Email

Better cost-to-value ratio for transactional emails at scale. Elastic Email provided a more affordable alternative without compromising on deliverability and API usability.

Vendor Response

Thank you so much for taking the time to share your experience with Elastic Email! We're thrilled to hear that our platform has become a reliable part of your applications! Knowing that our deliverability, reliability, and straightforward API help keep your operations running smoothly means a lot to us. We also truly appreciate your feedback regarding dashboards and analytics. Input like yours helps guide our product improvements. Thank you for choosing us and for trusting us with!

Replied December 2025

Daniel B.

Verified reviewer

Publishing

2-10 employees

Used daily for more than 2 years

Reviewed November 2022

Elastic Email isn't What they Pretend to be

My overall experience with Elasti Email was unpleasant. I felt they were a dishonest company that lies about its emailing stats. They have incompetent and barely trinaed tech support, and dealing with the Sales manager is like talking to a brick wall of dishonesty

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At first, I liked the ability to cold email. But then, it stopped working.

Cons:

Elastic Email has some of the worst trained tech support agents I've ever worked with. People who can't read or process questions. Sometimes you submit a ticket and you get a response that is not remotely related to the issue.

Reasons for choosing Elastic Email

We didn't we started using MailJet and Maailerlite and we cancelled all subscriptions to Elastic Email after a data breach that cost us $2500, and they assumed no responsibility. This company is bad, don't use them.

Reasons for switching to Elastic Email

At the time, Elastic Email looked more forgiving to sending cold emails, then it got worse. The number of emailable contact began to decrease and the monthly increased. The customer support and tech support are awful to deal with,

Vendor Response

Hi Daniel, we're sorry to hear you had such a bad experience with us. As for cold mailing, our terms and conditions prohibit sending such emails, and every user has to agree with it before using our services. Recently, we have been taking several measures to not only improve the quality of email delivery but also to limit prohibited content on our platform. I would also emphasize that the rankings available on the Internet, as well as our CSAT (avg 87%), indicate that we enjoy good quality customer support. We are sorry for your experience, however, we believe that the actions we took were justified and explained.

Replied November 2022

Kelly M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Great starting choice if utilizing RSS feed option

Easy to use and fairly priced. Glad I found Elastic Email for our startup business needs. Definitely worth considering.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The price compared to how many emails I can send to my audience! Super important since we send out a daily newsletter. I also appreciate that with our RSS feed the whole thing is displayed when the email is opened - no need to "open in browser to see all".

Cons:

I wish there were more customization options for the RSS feed display. Also, wish each email sent using the schedule campaign with "send every x" option showed in reports as separate emails rather than cumulative opens/clicks.

Reasons for choosing Elastic Email

The number of emails that can be sent per month, to the number of subscribers, compared to price. Also that an RSS feed option was available.

Reasons for switching to Elastic Email

pricing for number of emails sent and contacts

Vendor Response

Thank you so much for your thoughtful review! We’re really glad to hear that you’re enjoying the affordability and convenience of Elastic Email, especially that it’s helping you send your daily newsletters with ease. We appreciate your feedback about the RSS feed customization and campaign reporting. Suggestions like yours help us improve, and we’ll be sure to share these ideas with our product team. If you ever have more feedback or need assistance, don’t hesitate to reach out to our support team. Thanks again for choosing Elastic Email!

Replied November 2025

Phelipe B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Elastic for Marketing Company

We’ve been testing Elastic Mail for our operations, sending over 50 emails so far, and everything seems to be going really well. Compared to other platforms we’ve tried before, like Brevo and SendBridge, Elastic Mail has proven to be both more affordable and more efficient in terms of performance. So far, the deliverability and overall stability have exceeded our expectations. It’s definitely the best balance between cost and results that we’ve found up to this point.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is very cost-effective compared to competitors, with excellent deliverability and stable performance. It’s simple to set up and works reliably for our campaigns, making it easy to scale while keeping costs low.

Cons:

At this stage, we haven’t found major downsides. The platform is straightforward and affordable, but the interface could be a bit more modern and intuitive. Also, more detailed analytics and reporting features would be a great improvement for teams that manage larger volumes.

Reasons for choosing Elastic Email

Sendgrid, briefly explains, has a similar result

Reasons for switching to Elastic Email

the elastic is cheaper and more efficient

Vendor Response

Thank you for taking the time to share your detailed feedback! We’re thrilled to hear that Elastic Email has been a reliable and cost-effective solution for your campaigns, and that our deliverability and stability are exceeding your expectations. We also appreciate your suggestions regarding the interface and reporting features. Our team is continuously working on improvements, and input like yours helps us prioritize what matters most to our users. It’s great to know that Elastic Email has provided the right balance between performance and affordability for your operations. We’re excited to continue supporting your growth and ensuring your campaigns run smoothly. Thanks again for choosing Elastic Email - we’re glad to have you on board!

Replied October 2025

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Great Cost/Performance Ratio

It's been quite good, overall. Since we use it more for transactional emails, though, the tools are more difficult to use. They're much more focused on those using the service for campaigns and newsletters.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The cost to performance ratio is great! It's been difficult to find another email provider at this price.

Cons:

The discovery of why an email failed can be a bit difficult, and when people accidentally unsubscribe, it's very difficult to re-add them to the list for transactional emails.

Reasons for choosing Elastic Email

It was less expensive and offered the features we needed for transactional emails.

Vendor Response

Hello, Thank you for your detailed feedback! We’re glad to hear that Elastic Email has been a cost-effective solution for your transactional emails. We also appreciate your input on troubleshooting failed emails and handling accidental unsubscribes. We understand the importance of these aspects, and feedback like yours helps us refine and improve our platform. It’s great to know that Elastic Email has been a good fit for your needs, and we’ll continue working to make the experience even smoother for both transactional and campaign use cases.

Replied September 2025

Ryan A.

Verified reviewer

Design

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2025

A Reliable, User-Friendly Platform for Email Marketing & Management

Overall, Elastic Email has been an excellent platform for managing both transactional and marketing emails. It balances powerful features with ease of use, making it accessible whether you’re just starting out or running larger campaigns. Security features and compliance tools give me confidence in using it for client projects, and the pricing is very competitive for the value provided. It’s become one of the tools I recommend to others who need a cost-effective but full-featured email solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy Elastic Email is to use once you get set up. The dashboard feels intuitive, and the learning curve is minimal compared to other platforms I’ve tried. Email sending is reliable, and I’ve noticed strong deliverability rates. I also appreciate the wide range of tools for list management, automations, and analytics—it’s great to have everything in one place without needing a bunch of integrations.

Cons:

The biggest downside is that some of the advanced features take a little extra time to fully understand, especially if you’re new to email marketing. The interface can feel a bit crowded in certain areas, and I’d love to see a cleaner breakdown of reports. Support is helpful, but occasionally the response time could be faster.

Reasons for choosing Elastic Email

It was more affordable and overall just felt like the better solution to our unique needs

Vendor Response

Thank you for your detailed review! We’re glad to hear that Elastic Email has been easy to use and reliable. It’s great to know our platform supports both your transactional and marketing emails in one place. We appreciate your feedback about advanced features and reporting. We’re continually improving our interface and working to make key insights easier to access, while also enhancing support response times. Thank you for choosing us and for recommending us to others!

Replied December 2025

Miroslav K.

Verified reviewer

Internet

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed September 2025

Must have for web developers that host sites for their clients7

Overall I can't imagine my business without this service. Emails are no longer pain to setup and I can be sure that my system emails are delivered.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helped me to solve deliverability of emails for my clients. Pricing is good and limits are set pretty high.

Cons:

Sometimes settings is pretty confusing and initial first time setup took longer than I expected. Otherwise there not much to not like.

Reasons for choosing Elastic Email

I chosse it because of price and generous limits.

Vendor Response

Hi Miroslav, Thank you for sharing your experience! We’re so glad to hear that Elastic Email has helped you solve deliverability issues and that our pricing and limits meet your needs. We understand that the initial setup can sometimes take longer than expected, and we truly appreciate your patience and feedback. It helps us improve the onboarding experience for all users. It’s wonderful to know that Elastic Email has become such a valuable part of your business.

Replied September 2025

Hanka N.

Verified reviewer

Non-Profit Organization Management

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed October 2025

Reliable and Simple Email Tool for Community Use

We use Elastic Email for mass communication within our civic association. It’s been a reliable tool for sending newsletters, updates, and invitations. The platform is easy to use and offers helpful analytics. We’d appreciate more visual guidance for advanced features, but overall, it’s a solid solution for our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate how simple and intuitive the interface is. Even without technical background, it’s easy to create and send campaigns, monitor delivery, and analyze performance. The statistics are clear and helpful, and the platform runs smoothly without unnecessary complications. It’s a reliable tool for consistent communication with our community.

Cons:

While the platform is functional, I miss visual tutorials or step-by-step guides for new users. Some advanced features are not self-explanatory, and having more onboarding support would make it easier to train others or delegate tasks. A few tooltips or short videos could make a big difference in usability.

Vendor Response

Thank you so much for taking the time to share such a thoughtful and detailed review! We’re really glad to hear that you find the interface simple, intuitive, and reliable. Knowing that our analytics and overall platform performance support your work means a lot to us. We also appreciate your feedback regarding onboarding and visual guidance. You’re absolutely right — clearer step-by-step materials, short videos, and additional tooltips can make advanced features much easier to learn and share with others. This is an area we’re actively working to improve, and insights like yours help us prioritize what will be most valuable for users. Thank you again for choosing Elastic Email. We’re happy to be part of your workflow, and we’re here anytime you need assistance or have more suggestions!

Replied November 2025

Eka S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Reliable and Affordable Email Marketing Platform for Developers and SMEs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Elastic Email offers an intuitive and clean user interface that makes campaign setup and management effortless. The email deliverability rate is impressive, ensuring messages reach recipients consistently. Its API integration is straightforward, making it easy to connect with platforms like Laravel and Node.js. The automation and template tools are well-designed for small to medium-sized marketing teams.

Cons:

The dashboard performance can slow down when handling large contact lists. Some API documentation lacks detailed examples for advanced use cases. Customer support response times could be faster for non-premium users.

Vendor Response

Thank you for taking the time to share such a detailed review. We’re so glad to hear you’re enjoying our intuitive interface, strong deliverability, and easy API integration. It’s great to know Elastic Email is helping your team manage campaigns efficiently. We really appreciate your constructive feedback about dashboard performance, API documentation, and support response times. Our team is continuously working on improving these areas, and insights like yours help us prioritize what matters most to our users. Thanks again for choosing Elastic Email and for helping us make the platform even better.

Replied November 2025

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