Whispir 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Whispir

4.3

(45)

Pricing

Pricing available upon request

About Whispir

Whispir helps transform your customer conversations with personalized and interactive content on their preferred channel, whenever and wherever you want it. Open up multi-channel communications via SMS, email, web, voice, push notifications, critical message alerts and social media posts.

Sending messages using a variety of channels is proven to increase the likelihood of the receiver opening the message when it matters most.

Whispir Screenshots

Whispir Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Whispir Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Whispir
2-Way Messaging
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
API
Audio/Video Conferencing
Automated Responses
Business Process Automation
Call Center Management
Caller ID
Campus Notifications
Collaboration Tools
Commenting/Notes
Communication Management
Contact Database
Contact Management
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Email Campaign Management
Email Management
Forms Management
Graphical Workflow Editor
Interactive Content
List Management
Mass Notifications
Mass Texting
Message Personalization
Mobile Access
Multi-Language
Multi-Language Alerts
No-Code
On-Demand Communications
Personalization
Polls/Voting
Push Notifications
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Scheduled Messaging
Search/Filter
SMS Marketing
SMS Messaging
Social Media Integration
SSL Security
Subscriber Management
Surveys & Feedback
Task Management
Template Management
Templates
Third-Party Integrations
Two-Way Communication
Video Conferencing
Video Support
Voice Mail
Workflow Configuration
Workflow Management

Whispir Integrations

Okta

OneLogin

ServiceNow

Whispir User Reviews

Overall Rating

4.3

Ratings Breakdown

44%

42%

13%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

4.5

Functionality

4.2

Have you used Whispir and would like to share your experience with others?

Verified

Reviewer

Outsourcing/ Offshoring

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

A good tool for handling SMS

Overall, Whispir is a good platform form handling SMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like most in Whispir I can easily check if the SMS are delivered or not but we encountered a lot of times that the status is delivered but our customer didnt receive the SMS. They also have good customer service.

Cons:

The only cons is troubleshooting technical details that requires telco cannot be done. We have instance that we have to reach out to the actual telco to do end to end troubleshooting. This should be part of service recovery from Whispir and not from the customers

Ross C.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed January 2021

Enterprise ITSM

Rich messaging, rapid stakeholder communications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceNow plugin allowing automated alerts on high priority events and incidents.

Cons:

Limitations on Alias Manager for reply messages. UX is not always intuitive and takes much trial and error to unravel. The support team has been very good on this point.

Reasons for choosing Whispir

Ease of use. Customer service. Cost model.

Reasons for switching to Whispir

Broader range of use cases outside traditional IT. ServiceNow plugin.

Mark L.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Reviewed January 2021

An Effective Messaging Solution

We have used Whispir as our messaging solution for a number of years now. It's not the cheapest on the market, but it gives us a good mix of services for messaging, in a relatively easy-to-use interface. Plus additional savings can be attained when sending at higher volumes. The API is robust and has served us well in our high-frequency implementation. The Whispir platform continues to improve, as with the addition of new integrations into WhatsApp, although we have not used those yet. And we see many areas, like Incident Management and Operations, where the Whispir solution can be used effectively to keep teams informed. I hope they will continue to develop a better UI, and more intuitive menus and navigation in the portal. The Whispir team have been very supportive and responsive, and we're very happy to have them as a messaging partner for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Whispir features web-based configuration and the ability to segregate projects and teams into Workspaces. This allows us to access our Whispir account from anywhere and build specific work environments for our various products and teams. Whispir provides a unified portal for both SMS and email messaging, which gives us centralized control of our templates and distribution. Pretty much everything we need the Whispir platform to do, can be achieved out of the box. And the support is great!

Cons:

While the Whispir portal is relatively simple, it takes a little time to navigate effectively and to figure out where, and what, all the various settings and controls are. For instance, some settings might be global whereas others might only be Workspace-related. Also, it would be great to have more visibility of the status of messages, especially mission-critical SMS. Fortunately, we can always rely on Whispir support to provide us with the information we need, but it would be great to be able to get at it ourselves.

Dean B.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed May 2023

Versatile communications platform

Overall, Whispir is a great communications platform to meet anyone's needs. There is work underway to make the experience more modern, and hopefully reporting will be improved, but the current experience for sending messages works as expected and meets my needs and my service consumers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to manage the Whispir platform as a service for our Customers is great - we can cost recover to lower our expenditure and don't have to pay everyone's message fees. The ability to send bulk messages via a spreadsheet is also great as well as complex message options through the API.

Cons:

Reporting is always a hassle - you have to manually create each report and then manipulate the data in excel before visualizing any trends for insights.

Reasons for choosing Whispir

Whispir has all the bells and whistles you would want as well as the ability to manage communications as a service for service consumers.

Amirul Z.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2023

Easy to deploy. Easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Whispr is a very easy off the shelf product when it comes to mass texting or even email marketing. It's freedom to customize the email template gives it a personal touch to customers.

Cons:

The errors when an SMS was failed to send is very generic. The templates prepared are very rigid and cannot be customized to our country's standard information (eg. phone number code).

Verified

Reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Reviewed December 2022

Feedback on Whispir service

Overall, working with Whispir is good, the account managers are helpful. Sometimes, what I experience though when working with technical support staffs is that some of them is not that strong in terms of their domain knowledge of the functionalities and capabilities of Whispir and how it interacts with external system, like communicating with Telco's SMS services. This is based on my experience working on some issues in the past where technical support is not very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The template management and SMS messaging are the most impactful features for us. We are heavily SMS sending to our customers hundreds if not thousands of messages to our customers. On most cases, SMS are sent almost instantly.

Cons:

I have not used or tried some of the features, though what I sometimes find a bit confusing is the status of SMS sending. We need to know if a particular SMS is sent and received successfully by our customers. It may not be very clear if the current status clearly states that the customer device has received the SMS or the Telco only sent it.

Mh S.

Verified reviewer

Public Policy

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed June 2023

Review for Whispir

A very comprehensive program with a lot of features. Whispir staff was professional with their help and assistance throughout the journey from the start till the final UAT of the program and now, the after-sales support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The "flexibility" of the program allowed us to "customize" the message contents, the arrangement of the contacts according to our evolving organization requirements.

Cons:

A lot of fantastic features that are additional "add-ons".

Verified

Reviewer

Broadcast Media

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed March 2023

Experience on using Whispir platform

Overall, Whispir platform is an efficient communication solution. Consider exploring Whispir for your specific communication needs.

Ratings Breakdown

Ease of use

Functionality

Pros:

The user-friendly interface is one of the things I enjoy using Whispir. It's easy to navigate, even for those who are not tech-savvy. The platform also offers a range of customizable templates that I could use to create engaging template for consumers.Another standout feature of Whispir is creating automated workflows that trigger messages based on campaigns. This helped to streamline the processes and save resources.

Cons:

As the cost is complex, it could be challenging to estimate and compared the cost with other communication platforms in the market.

Verified

Reviewer

Insurance

1001-5000 employees

Used daily for less than 12 months

Reviewed January 2023

Whispir for notification on your application

Good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to maintenance, lot of feature and more for customize.Always follow the security standard

Cons:

Sometime need to wait for the solution but they can proof the result

Verified

Reviewer

Mining & Metals

51-200 employees

Used weekly for more than 2 years

Reviewed March 2023

Customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, very efficient and prompt customer support

Cons:

Texts from different numbers could be considered by receivers as some type of scam

Showing 1 - 10 of 45 Reviews

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Whispir 2026: Benefits, Features & Pricing

Overview

About Whispir

Whispir Screenshots

Whispir Pricing and Plans

Whispir Features

Whispir Integrations

Whispir User Reviews

Other Top Recommended Customer Communications Management Software

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