Whispir 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Whispir

4.3

(45)

Pricing

Pricing available upon request

About Whispir

Whispir helps transform your customer conversations with personalized and interactive content on their preferred channel, whenever and wherever you want it. Open up multi-channel communications via SMS, email, web, voice, push notifications, critical message alerts and social media posts.

Sending messages using a variety of channels is proven to increase the likelihood of the receiver opening the message when it matters most.

Whispir Screenshots

Whispir Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Whispir Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Whispir
2-Way Messaging
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
API
Audio/Video Conferencing
Automated Responses
Business Process Automation
Call Center Management
Caller ID
Campus Notifications
Collaboration Tools
Commenting/Notes
Communication Management
Contact Database
Contact Management
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Email Campaign Management
Email Management
Forms Management
Graphical Workflow Editor
Interactive Content
List Management
Mass Notifications
Mass Texting
Message Personalization
Mobile Access
Multi-Language
Multi-Language Alerts
No-Code
On-Demand Communications
Personalization
Polls/Voting
Push Notifications
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Scheduled Messaging
Search/Filter
SMS Marketing
SMS Messaging
Social Media Integration
SSL Security
Subscriber Management
Surveys & Feedback
Task Management
Template Management
Templates
Third-Party Integrations
Two-Way Communication
Video Conferencing
Video Support
Voice Mail
Workflow Configuration
Workflow Management

Whispir Integrations

Okta

OneLogin

ServiceNow

Whispir User Reviews

Overall Rating

4.3

Ratings Breakdown

44%

42%

13%

Secondary Ratings

Ease of Use

4.1

Value for money

4.1

Customer support

4.5

Functionality

4.2

Have you used Whispir and would like to share your experience with others?

Verified

Reviewer

Insurance

201-500 employees

Used monthly for less than 2 years

Review source

Reviewed February 2021

Easy to use features coupled with great Customer Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use! Cuts down on creative lead time and turn around required when building or revising creative material for our campaigns. Minimal creative/ development knowledge needed. Love it's drag and drop interface.

Cons:

As there is with every software platform, there are some occasional kinks that is difficult to troubleshoot and would be required to be raised to their customer service help desk. Because templates are developed on the platform, it might not appear standard across all devices in the market. Additional time for troubleshooting should be allocated in the timeline when planning a campaign.

James O.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

Whispir Feedback

Utilising Whispir has helped our organisation's business units manage communication effectively.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Whispir offers powerful and flexible multi-channel messaging capabilities. The support provided by the staff at Whispir is exemplary and has helped us overcome numerous business challenges.

Cons:

The reporting capabilities of the portal could be improved

Adeel T.

Verified reviewer

Government Relations

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed June 2023

Whispir as a communication platform

It is great for mass communication and it work fine once setup.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We find Whispir to be a easy to use platform when sending out mass communication to our staff. The ability to create an adhoc message and send to all at once is great. The delivery report is also useful to know whether the message was delivered or not. We have built an integration with Azure AD so that our staff contact information is pushed from AD to Whispir using API exposed by Whispir. Support is great as well.

Cons:

It is a bit pricy as compared to other SMS gateways. Use and creation of templates is not trivial.

paul t.

Verified reviewer

Mining & Metals

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed May 2023

Feedback from training session

It has been a very positive experience we have used in COVID extensively and

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ability to send one message to everybody, along with requesting people respond.

Cons:

The mobile app requires the use of templates, we have however setup templates and this should make the mobile user friendly. we don't use Whispir frequently so it is remember how to create and send a message on the desktop application, and turn off emails and any other functions we dont require

Dan H.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

Whisper Review

Overall my experience has been good, the support team is always willing to help and bring new ideas to us for review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For me, the thing that most stands out is the customer service and support. The team will always take a phone call and are always willing to jump in and help out.

Cons:

I find the platform tricky to use, it's not all that intuitive. An easier to use UI would be good

Reasons for choosing Whispir

We chose Whisper to to alignment with our other services

Martin K.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Whispir Event Management

Overall experience is very positive. Whisper event management tool is quick way of notifying and communicating with our customers any Planned and Unplanned outages.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick and relatively easy to use solution. Very useful tool in Incident Problem and Change Management for notification and communications with external and internal customers.

Cons:

Our specific solution design complexity.

Alina K.

Verified reviewer

Insurance

1001-5000 employees

Used daily for more than 2 years

Reviewed December 2020

Informational email campaigns to CareFirst members

We run email campaigns related to members' medical insurance. Given the COVID-19 pandemic, we are especially pleased to be able to send members timely information and measure the member engagement using Whispir.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We send ~1 million emails weekly using the Whispir API. With Whispir's help, we developed an automated process to run our campaigns via the API. We've encountered numerous issues over the last 3 years and have learned a fair amount about running successful email campaigns, specifically, the need to continuously add to our library of mitigation plans. Our account team, [SENSITIVE CONTENT HIDDEN] have provided outstanding support, invaluable guidance and were able to draw on the larger Whispir Support team, as well as their Executive team to suggest solutions to issues encountered. In the process, we have been able to add robustness to our workflow, and significantly augment our campaign success measures.

Cons:

The user interface, although intuitive and user friendly, is not always able to handle reporting for the larger email campaigns.

Lisa P.

Verified reviewer

Accounting

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed June 2023

Whispr service

Positive and provided a good customisable option for our varying requirements. Service and the support team - especially [sensitive content hidden] is outstanding - responsive, knowledgeable and very flexible with supporting us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The scheduling of messaging , (plus the support team/staff)

Cons:

when a message or contact in the csv file is changed, to have to recreate a new message, re save a new csv file

Reasons for choosing Whispir

Capability, functionality and additional scheduling, branding options. Reporting capability

Rose Anne A.

Verified reviewer

Insurance

501-1000 employees

Used monthly for less than 2 years

Review source

Reviewed May 2023

Great tool for communicating with both internal and external partners/clients

we are currently using Whispir for renewal and marketing emails and sms, event landing pages and leads generation activities. It makes communication with clients so much easier as it allows us to automate and simplify the processes involved. Ms. [sensitive content hidden] from Whispir has been exceedingly helpful in helping us more fully utilize the tool thru constant comms and practical walkthroughs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

very user friendly, highly customizable, clean & simple UI, easily accessible site

Cons:

additional cost for modules, i like what i know/ see so far

Bhavani K.

Verified reviewer

Broadcast Media

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Review about [sensitive content hidden]

It is easy to use product as a developer & support analyst. I have worked with Benz from Whispir team and she is very good and helped us where ever required. Appreciate her efforts.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Whispir functionalities available 24/7Customer service center support

Cons:

It would be good if rest services available to create Rich templates with automation.

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