Astea Alliance 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Astea Alliance

3.8

(27)

Pricing

Pricing available upon request

About Astea Alliance

Astea Alliance Enterprise is an end-to-end field service management (FSM) and mobility platform that provides large and enterprise service companies with functionality to support the full service lifecycle, from the initial customer call to the closing of work orders, customer invoicing and asset retirement and product replacement. The solution can be deployed on-premises or hosted in the cloud.

Alliance Enterprise can blend planning and optimization of break/fix, preventative maintenance, predictive, project-based and remote service work orders across a native (W2), third party and contingent workforce.

Astea Alliance's modules include customer management, service management, asset management and mobile workforce management, with workforce scheduling capabilities, forward and reverse logistics management, project management, depot repair and more. These integrated modules, which share and leverage information throughout the service lifecycle, can be bought as standalone entities or as a part of the suite.

Support is offered via phone, email, live chat and other online resources.

Astea Alliance Screenshots

Astea Alliance Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Astea Alliance Features

Popular features found in HVAC
Billing & Invoicing
Calendar Management
Customer Database
Electronic Payments
Inventory Management
Location Tracking
Maintenance Scheduling
Mobile Access
Service History
Technician Management
More features of Astea Alliance
Access Controls/Permissions
API
Contractor Management
Customer Management
GPS
Project Management
Real-Time Reporting
Scheduling
Workforce Management

Astea Alliance Integrations

SAP Business One

Webex Suite

Vertex

QuickBooks Online Advanced

Avaya Experience Platform

Salesforce Marketing Cloud

See all 9 integrations

Astea Alliance User Reviews

Overall Rating

3.8

Ratings Breakdown

15%

59%

22%

Secondary Ratings

Ease of Use

3.6

Value for money

3.8

Customer support

3.8

Functionality

4.1

Natalie G.

Verified reviewer

Construction

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Astea Alliance Review

Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like all of the information that is available related to each specific job. We use Astea Alliance for "break-fix" or "service" jobs, which are smaller jobs. I working as an Accounting Specialist and I bill several of these jobs in Astea every day. I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project.

Cons:

My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea.

Daniel K.

Verified reviewer

Supermarkets

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Great all in one product.

I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn.

Cons:

The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly. This is a new feature so I am sure that Astea will be adding more options soon.

Verified

Reviewer

Consumer Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

User Review

MANY features and capabilities - AWESOME! But there's way too many steps required to complete necessary tasks.

Ratings Breakdown

Ease of use

Functionality

Pros:

MANY features and capabilities. More than I as a user will ever need.

Cons:

There's way too many steps required to complete necessary tasks.

Patrick R.

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Loaded with features, can be a bit overwhelming

Astea Alliance is a full featured field service software that covers almost every need you may have. It can be customized to an organization's particular needs and procedures, and integration is available for a number of back-end systems. While it is full featured, it can at times be overwhelming to learn if you try to implement everything at once. Best method is to start with the basic feature set, and add to it once you are comfortable. Astea continues to work on making the software more customizable by the end user, but there are many things that will require the help of the developers at Astea. This is discouraging as the hourly rate is high and can get very expensive. It would help to have someone on staff that is tech savvy and has some programming knowledge including being well versed in SQL. Overall, you will be hard pressed to find something you need that Astea Alliance won't be able to handle, either out of the box or through customization. Proper set up and implementation in the beginning will go a long way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software offers a full feature set and can be used in a number of industries. The mobile component allows real time data entry from the field for instantaneous feedback.

Cons:

Because it is very comprehensive, it can be overwhelming to learn. One step at a time is a good philosophy. There are also many things that will require assistance from the folks at Astea, and there is usually a charge for the assistance which can get quite expensive.

Verified

Reviewer

Professional Training & Coaching

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Service Order Module within Astea Alliance

The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Workforce planning with the dispatching console in ASTEA is a very self-explaining tool. A perfect visualization of the workorder status, travelling allows to plan highly efficient. Service Contract Setup is extremely flexible. Once set up, pricing is completely automised.

Cons:

The system speed is someties very slow. Especially in Australia. The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes.

Deb M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed January 2018

Support is good during our current implementation.

The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy. Astea team is easy to work with and very helpful.

Cons:

I feel it takes too long to get a customization through the process. Would like to see a quicker turnaround time in changes made to the software.

Verified

Reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2018

After customization the application is very powerfull.

Full digitial service management process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like most that the application follows the ITIL approach. Also very helpfull is the embedded BI. The split of functionalities into modules. The user friendly mobile client and a "fully digitalized service management process" from call logging to invoicing.

Cons:

The split between the mobile client and employee portal. The "ERP look&feel". Features within the self service portal.

Gopi N.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Good Platform for ticketing

Field engineers can use the mobile app to get the tickets and resolve the tickets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and there are many functions.

Cons:

it is slow because it needs to load the fields.

Reasons for switching to Astea Alliance

not sure, the decision was from the management. It was a good platform also

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed January 2018

Astea Alliance Debacle

It was a great exercise in what not to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has some features that could make it a huge asset to business. It offers multiple modules to cover a variety of scenarios and processes for daily business.

Cons:

The product was unreliable and and could not perform to a level that would benefit our organization. Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment. We ended up resorting to a different software.

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed January 2018

Business Analyst to support Astea and provide IT support.