Explorer Shafers 2026: Benefits, Features & Pricing

I used to have a part time job working on a home insurance company. It was easy to use the product (I learned in something like 2 days) and really helpful.

Quick streamlined accurate information. We get info from the field to the office and back to our customers quickly with this software. This also truly helps us to market to specific customers with specific attributes.

I purchased Shafer's system in 2012 and used it for 6 years before finally walking away. It is a feature rich system and I had great hopes of one day fully implementing all its benefits into my company. There was a continual need for tech support. The support team was good but the issues were always there. Every software upgrade seemed to introduce as many bugs as they fixed. The final straw was when the software locked me out claiming I had no authorized access. I called tech support and was told I couldn't get their help until I renewed my support agreement for another year. I said I would pay per incident or per hour and they said that was not an option. The annual fee had risen per year, I dumped Shafer's and went back to my old software and company. Got a software upgrade to latest edition and a 3-year maintenance contract at cheap prices. Don't get caught in their trap, you will regret it eventually.

looking forward to another 25 years .

Cytech has been using Shafer's since 1995, I have used the product for nearly 17 years. We've experienced the transition from DOS to Windows and implemented the Mobile Office throughout our service truck fleet. Having everything incorporated into one product, makes for easy flow and tracking. We utilize most modules and options. Some of the options we do not use are still in need of some updating/work for use within our company. The Mobile Office has been a great addition to our service department. There are a few things that still need to be fixed; such as an invoice retaining the bill to account and/or mailing address once it is sent back to the Back Office, taxes on a commercial service call and allowing service technicians access to history while on standby are a few. Overall we are pleased with the software and the staff is always willing to help work out the kinks.

The Explorer/Shafers software offers many different modules. One of features that is a big help to our company is that if offers accounting which includes the payroll function. Other modules are dispatch, inventory and flat rate which all work with our mobile devices. These functions help us safe processing time in the back office which is directly reflected back to the bottom line. It takes some time to get the mobiles set up after creating your flat rate pricing scenarios and time for the techs and office staff to get use to using it but our staff really likes it. We have used the program since 2007 and we have really grown to depend on it, and look forward to every update. The Explorer Staff is always willing to listen to new ideas and ready to help with any issues. We made the right choice in choosing Explorer/Shafers.

We are a longtime user of Shafers Software and are very pleased clients. We recently added the mobile office for our 6 technicians. It dispatches, invoices, imports into payroll, etc. It makes available to the tech in the field all the years of customer history. It will definitely benefit our customer service and profitability. The downside is the learning curve for the technicians. And there have been some network frustrations, but the software is meeting our expectations The best thing is the Shafers support team and their response time. The Shafers techs even calls our techs in the field to help train them.

I've been a Shafers user for 4 years now and I like what it's capabilities are, however, not all of the functions work as promised. One is the GPS, it always shows 0-4 MPH when I know that a tech is going 55-65 MPH, also, the crumb trails aren't always available. Some of the drop down features are different than others, which makes ease of use tricky. There are glitches that need to be 'learned' in order to make quick data entry possible. Overall, I like the program, but the training books are outdated and very 'stuffy', making it almost impossible to avoid calling in to support with questions.

We have been using Shafer's for almost 20 years now. It is great that everything in incorporated into one product. Accounting, Dispatching, Quoting, Maintenance Agreements. You can create marketing campaigns and email reminders. Our service technicians have the mobile product in their trucks and they are able to see complete service history and print invoices from the field. Great Product and the staff is always wonderful to work with!

Overall we are pleased with the product. There are a few things that we have been waiting on that needs to be addressed that seem to be taking some time. But overall we are happy with the capabilities it offers.