FieldRoutes vs Salesforce Service Cloud: Which is best for you?

I love how FieldRoutes allows me to manage each interaction with each of my customers from a centralized site/app.

You have links for security that expire after X amount of days than when customer go to use the link it's expired and it has to be sent again.

For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges.

Steps like needing to provide signature on approved permit AFTER I've just received approval & paid the fee just creates more steps to hold up the process or miss before next stepcan be implements