TrueContext 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TrueContext

4.6

(318)

Pricing

Starting at $25.00 per month

About TrueContext

TrueContext is the field service workflow platform for today’s connected worker. It enables frontliners with smart, context-aware forms and AI-augmented mobile workflows, unlocking technician mastery and productivity at scale. The platform unifies people, processes, and data so technicians can focus on real work, not busywork — enabling data-driven field service without the data burden. Built for operational excellence, TrueContext transforms field action into strategic vision, turning every job into a source of real-time intelligence that compounds long-term success.

Over 100,000 users in high-complexity, low-connectivity field environments use TrueContext every day to improve asset uptime, ensure safety and compliance, and deliver certainty to customers.

TrueContext Screenshots

TrueContext Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Essentials

$25.00

per user, per month

Plan includes:

Advanced Data Collection
Straightforward business logic
Professional documentation
Seamless cloud storage integration (Google, Box, DropBox, etc.)
Email and SMS notifications
Full offline capability

Advanced

$45.00

per user, per month

Plan includes:

Advanced conditional logic
Guided workflows and in-form resources
FSM, EAM, CRM and other platform integration
Fully customizable reports and records
Higher usage limits for data sources, form questions, and logic rules
Salesforce Connector
ServiceMax Connector

Enterprise

Pricing available upon request

Plan includes:

Collaborative workflows with rich media data capture
AWS and proprietary system integrations
Data routing and data source partitioning for an improved mobile experience
Single Sign-On
Unlimited forms, logic rules, data sources, and more**
Data Source Partitioning
Enhanced App-to-App Integrations
REST API and Webhooks

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TrueContext Features

Features of TrueContext
Abbreviation Detection
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Address Validation
Alerts/Notifications
API
App Management
Appointment Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Autofill
Barcode/Ticket Scanning
Business Process Automation
Code Enforcement
Collaboration Tools
Collaborative Development
Compliance Management
Compliance Tracking
Conditional Logic
Configurable Workflow
Contract/License Management
Convert to PDF
Corrective and Preventive Actions (CAPA)
CRM
Customer Database
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Aggregation and Publishing
Database Support
Data Capture and Transfer
Data Import/Export
Data Quality Control
Data Replication
Data Retrieval
Data Security
Data Verification
Deployment Management
Digital Signature
Dispatch Management
Document Classification
Document Imaging
Document Management
Document Storage
Drag & Drop
Electronic Forms
Electronic Signature
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
Failed Inspection Tracking
File Storage
Fixed Asset Management
For Mechanical Equipment
Forms Creation & Design
Forms Management
For No-Code Development
Full Text Search
GPS
Graphical Workflow Editor
HIPAA Compliant
Image Capture
Incident Management
Inspection Checklists
Inspection Management
Integrations Management
Inventory Control
Iteration Management
Job Costing
Job Management
Location Tracking
Logistics Management
Maintenance Management
Maintenance Scheduling
Media Library
Mobile Access
Mobile App
Mobile Development
Multi-Channel Distribution
No-Code
Offline Access
Optical Character Recognition
Performance Metrics
Performance Monitoring
Pre-Built Modules
Pre-built Templates
Preventive Maintenance
Process/Workflow Automation
Progress Tracking
Project Management
Project Workflow
Purchase Order Management
Quotes/Estimates
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Remote Access/Control
Remote Data Capture
Reporting/Analytics
Reporting & Statistics
Report Templates
Requirements Management
Response Validation
Risk Assessment
Role-Based Permissions
Routing
Rules-Based Workflow
Safety Management
Scheduling
Search/Filter
Service History
Single Sign On
SSL Security
Subcontractor Management
Surveys & Feedback
Task Management
Template Management
Templates
Third-Party Integrations
Version Control
Visual Modeling
Voice Recognition
Warranty Tracking
Web Forms
Workflow Configuration
Workflow Management
Workforce Management
Work Order Creation
Work Order Management

TrueContext Integrations

Microsoft SharePoint

Integration rated 4.5 from 12 reviews

QuickBooks Online

Google Drive

Google Workspace

Zendesk Suite

Dropbox Business

See all 14 integrations

TrueContext User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

31%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.4

Functionality

4.4

Robert B.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Reviewed August 2025

Great Product

It is a great product. It has been very helpful. The team really enjoys the ease of use for the reps to complete the forms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use and create forms. The integration with Sharepoint works greats. The clients love the ease of completing the forms and it helps push the tasks to our field reps and frees up our Ops team to handle more jobs.

Cons:

An App for the Admin side to help dispatch jobs. Having the ability to have users in smaller groups but still see all the same forms. We have several reps where I don't want them to see ALL the reps but they need to see their Team members.

Reasons for switching to TrueContext

Having multiple users for each rep and the ability to resend for edits.

mikail g.

Verified reviewer

Construction

10000+ employees

Used daily for more than 2 years

Reviewed February 2026

Powerful Workflow Tool for Field and Project Management

Overall, my experience with TrueContext has been very positive. It has significantly improved workflow management, reporting accuracy, and field team productivity. While there are occasional minor bugs and a learning curve at the beginning, the platform is stable and reliable for daily operations. The customer support team is proactive and supportive, which gives confidence when implementing new features or troubleshooting issues. Once fully implemented, TrueContext becomes a powerful and efficient operational tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TrueContext is highly customizable and well-suited for field operations and workflow management. The form builder allows you to create detailed, structured workflows that match real business processes without needing heavy development work. It helps standardize data collection and improves visibility across projects. Customer support has been responsive and helpful whenever assistance was needed. They provide clear guidance and follow up properly, which makes a big difference when dealing with technical questions or configuration challenges.

Cons:

There is a learning curve, especially when building more advanced workflows or complex form logic. Some features are not immediately intuitive and require time to fully understand. Occasionally, there can be minor bugs or small system glitches, particularly when updating forms or making structural changes. However, these issues are usually resolved quickly once reported. Some UI areas could also be modernized for a smoother experience.

Reasons for choosing TrueContext

i think, prontoform more user friendly then microsoft forms

Reasons for switching to TrueContext

easy, managable submissions and easy to use on field

Jane A.

Verified reviewer

Farming

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Pronto Forms Revision

Previously 4

I have had a good experience with Pronto forms overall

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Previously 4

Pros:

It is user Friendly and the forms are relatively easy to develop

Cons:

Sometime it freezes, and when users lock their account they are unable to reset their own password

Verified

Reviewer

Electrical/ Electronic Manufacturing

10000+ employees

Used daily for more than 2 years

Reviewed February 2026

TrueContext work experience

We already completed two of our projects of wind farms offshore, and truecontext was a very good tool to have traceability from field to office, and to customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A good way for our technicians on field to can execute our commissioning procedures, and get a complete report, with comments and pictures, etc.

Cons:

The easy way to prepare a checklist and easy execution on field by technicians. It is a very easy understandable app.

Reasons for switching to TrueContext

To have traceability of non conformities detected on field during turbines commissioning by technicians

Steven S.

Verified reviewer

Public Safety

51-200 employees

Used daily for more than 2 years

Reviewed February 2026

TrueContext Review

Robust form building tools and extensive background logic functions make building complex forms quite easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly form building tools and adequate workflow configurations to aid in providing comprehensive form build options.

Cons:

Lack of true auto-save function. The platform could benefit from simpler methods for saving data to prevent loss of information in the field.

Reasons for switching to TrueContext

More robust features and better customization options.

Bianca M.

Verified reviewer

Electrical/ Electronic Manufacturing

10000+ employees

Used weekly for more than 2 years

Reviewed February 2026

Good app for tracking technicians tasks on site.

Overall it is a great app, very useful for tracking issues with technician tasks on site. As they perform a task they complete the checklist and the issues are traceable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very useful tool for tracking issues with technician tasks on site. As they perform a task they complete the checklist and the issues are traceable.

Cons:

When creating forms, the numbering of questions and destinations are not automatic. It would save my team a lot of time if they were automatically numbered.

Reasons for choosing TrueContext

because truecontext allows for traceability of issues

Agnes R.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for more than 2 years

Reviewed January 2026

I'm glad the techs no longer whine about the apps

We used to have reams of paper all over the trucks on the inside and now it’s just our phones. It has been three years and I am still using my smart phone at midnight for signatures instead of a clipboard. My court cases are also much easier because I can store those signatures. I would say that one of the reasons that our court system is divided into ten different divisions isn’t as crazy as people think it may be is because of this new system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’m sitting in the front seat of a restoration truck sipping a cold cup of coffee and typing this. I can edit on the fly with the app, which I guess is ok. I was stunned when the customer service rep actually went and made the edit herself as opposed to pointing me to some kind of manual. I was a bit worried that the offline portion wouldn’t work from the basement of a house that flooded but it has worked as expected.

Cons:

The syncing is a pain in the butt and sometimes the guys will have to hit force sync about 5-6 times before everything decides that it should just sync already which is also, a pain. If you aren't computer literate backend is a horror show to view. Also I hate when the pics disappear altogether, are they thrown away or ruined for no reason and costumer got totally empty box.

Herrai r.

Verified reviewer

Consumer Electronics

11-50 employees

Used daily for more than 2 years

Reviewed February 2026

TrueContext - Truly helpful

Overall really enjoy using TrueContext, everything is clearly laid out and wit the additional features added has added to the setup ease.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

True Content is very simple to set up but the integration into Google and the data we get from it allows us to really provide key information to whoever requires it which is easily tailored to meet their demans

Cons:

It requires the ability to have larger form sizes, as phone cameras have vastly improved so have the image sizes and despite trying to compress them as much as possible the forms still max out at 20mb and so more images can not be taken within a form

Aslam M.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 2 years

Reviewed January 2026

TrueContext works well for gathering information in the field

We previously did all of our work on paper. TrueContext has allowed us to eliminate the paper trail and now have all of our inspection and site visit information in a single digital location along with photos that we attach directly to the records. And it is now much easier to locate previous reports when someone requests information about a specific job from several months ago which is quite pleasant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The mobile application is very good at gathering information while you are working in the field. I am able to enter all of the information offline which is great when you are in an area with little to no cell service. The GPS tag is great as it will include the date and time you entered the information and the exact location (GPS coordinates) of where you were entering the information.

Cons:

When sitting on the couch and typing away with my laptop it freezes (stuck). Anyway the reporting feature is somewhat cumbersome. Although you would expect exporting the data to be simple, some times the format is not correct and you will need to manipulate the data before exporting it. Also, once you synchronize your data you cannot edit it. This is frustrating, especially if you catch a spelling error or you discover that you made an error in the entry.

Verified

Reviewer

Medical Devices

10000+ employees

Used weekly for less than 12 months

Reviewed February 2026

Reliable Digital Forms with Room for Workflow Improvements

TrueContext has helped us move away from paper-based workflows while reducing errors in data collection. It standardizes our forms and makes sure technicians capture the right information each time they’re in the field. The automated workflows and instant data uploads save us time and strengthen collaboration between field teams and the office. Overall, it makes our field processes faster, more reliable, and much easier to manage day to day. However, the workflow can feel convoluted at times, and some options aren’t always clearly visible or easy to access when I need them.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Creating and editing forms with a wide range of options works very well. Collaboration features are solid as well. The initial learning curve can be somewhat steep, but understanding the basics can get you a long way to using TrueContext effectively. Overall, the forms significantly simplify field work.

Cons:

The workflow can feel convoluted at times, and some options aren’t always clearly visible or easy to access when I need them.

Showing 1 - 10 of 318 Reviews

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