Service Proz 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Service Proz

5.0

(11)

Pricing

Starting at $50.00 per month

About Service Proz

Service Proz is both a Customer Relationship Manager (CRM) and a Field Service Management Software (FSM.)
Your sales department will love that they can work their task list and send estimates which can be converted to jobs with the click of a button!
Once it is converted your dispatcher can go to the calendar and plan an optimal route based on mileage and send it straight to the Service Proz app on your technician's phone.
Your techs will love the easy to use interface where they can:

see all of their jobs in one place
build and sign invoices and contracts
save pictures and videos
go through checklists
text office or client
charge the credit card

The easy to use software is extremely customizable making it the right choice for your business. Service Proz has been in business for over 10 years. Come and see what we can do for you!

Service Proz Screenshots

Service Proz Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per user, per month

No plan information available

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Service Proz Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of Service Proz
Accounting Integration
Automated Scheduling
Contract/License Management
CRM
Customer Database
Customer Management
Dispatch Management
Equipment Tracking
File Storage
Invoice Management
Job Costing
Job Management
Lead Management
Maintenance Scheduling
Mobile App
Mobile Payments
Payment Collection in the Field
Payment Processing
Scheduling
Technician Management
Third-Party Integrations
Time Tracking
Warranty Tracking
Workforce Management
Work Order Management

Service Proz User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

5.0

Functionality

4.6

Have you used Service Proz and would like to share your experience with others?

Natalie C.

Verified reviewer

Construction

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Amazing Product!

The team have made the complicated transition from paper to paperless as easy as possible. They were readily available for training and questions with fast and knowledgeable communication. They have made this transition prompt and effective with zero down time. It's so difficult to find consistently reliable people and [SENSITIVE CONTENT HIDDEN] and his team have been nothing but that. This isn't a company where once you sign up you never hear from them again - there is continuous training and support that has made this a successful transition at every level for our entire company of 100 employees. I would 100% recommend ServiceProz.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceProz has completely revolutionized our business. We now have oversight at any moment on all of our locations, we can pull up a job and its history instantly, and it allows us to see our technicians and installers work in real time. There is a single source of truth for each job - all the information, communication and logistics are in ServiceProz and I can't emphasize enough how this communication and transparency makes our jobs go as smoothly as possible in the construction industry. It's difficult to convey just how much ServiceProz has changed the way we operate. We used to have the entire process on paper - from sale to install - and the amount of time, triple entry, delayed reporting and lost paperwork was an inefficient and frustrating system that prevented us from growing our business and burning out our employees and not to mention affecting our customer relationships. ServiceProz maximizes our efficiency and assists everyone in doing their job better without the headache of human error. Our customers want answers immediately, they don't want a call back or for us "to look into it" - they are busy and want an estimate or to be scheduled right away. An estimate takes seconds to create either on the mobile or desktop and the CRM helps our salespeople to organize their contacts and relationships, making the sales process quick and easy.

Cons:

...continued from Pros: As for operations, since the jobs are in real time and we are able to see the schedule on each desk, we have answers immediately for our customers for availability or where our technicians are at a given point in time. Our installers and field supervisors upload photos to the work orders so that the scheduling department and sales team can see what is going on and that is priceless. The main obstacle is with our field people and that is with getting cell service. We are moving cell companies to try and offset this challenge.

Reasons for choosing Service Proz

ServiceProz is very user friendly and the interface is easy to learn on the desktop and mobile - that was something that stood out against other software programs that I was looking into.

Tom R.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Service Proz - One piece flow from leads to completion!

Service Proz allows a forum call with current user at least 3 times a month which allows me to see how others use the program! The Service Proz team then goes to work to make any changes that can make the program better. Awesome tool for Service Proz users to engage in!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Saves my company alot of money every day with one piece flow. Service Proz allows my company to grow without adding employees with all the features it offers. Communication between different departments from the lead to the completion of job is visible in Service Proz! My company does not use texting or email outside of Service Proz which has completely eliminated, the "blame game" between sales, scheduling, purchasing, AR and AP!!

Cons:

Service Proz can not replace your current way of doing business 100% due to the uniqueness of all businesses. My emotional ties to the old way of running my business were strong. I wrote all my own Excell programs and felt that was the only way! Change is hard, however, once I embarked down the Service Proz way with there team it was obvious my company over time would be in a much better place.

Reasons for choosing Service Proz

Service Proz was the only company in 2012 that was able to save pictures from an app directly to the cloud. This allowed me not to have to save pictures to my phone and then upload later to a program.

Reasons for switching to Service Proz

Service Proz allowed pictures to be utilized from the field with there App and it created one piece flow in my company.

Alyx M.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Love the Company/Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that we are so close with the creator and are able to make adjustments to fit our company. The software has enabled us to efficiently organize our customers and serve them in the best way possible. The feature to upload pictures and notes specific to the job while on site from a mobile device has saved us multiple times from angry customers.

Cons:

I love that it is so easy to talk to the creator about changing things however, when changing things it can kind of create bumps in the road.

David G.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

My business Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After numerous attempts with other software, this is absolutely the program for us! To start with the ease of use, anyone can operate in Service Proz. Also having the capability to access and manage multiple technicians in multiple cities, along with office personnel. Service Prozs gives us the ability to track everything from who, and exactly when a service request has been placed, dispatched, acknowledged, mapping, through completion, to finalizing. We are able to monitor and manage in real-time every facet of our industry.

Cons:

We operate a 24-hour service company, I have on one occasion while working late on a holiday weekend, experienced a system software update which was breif but inconvient.

Reasons for switching to Service Proz

ease of use

Roc W.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Game changer

Its been amazing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It completely changed my life. It allowed me as a small business owner the same advantages that I knew when working for large companies. It got me organized and streamlined so I could better help my customers. Customer service rep and his team are amazing and you can’t beat the value.

Cons:

Nothing!..Every question answered and every issue dealt with quickly and professionally.

Reasons for choosing Service Proz

Service Proz software is easy to use but very adaptable to individual needs. It also allowed our mobile employees access to our customer base to see more information on each customer to perform their job better and faster at the job site.

PAIGE B.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

RECEPTIONIST/ WARRANTY DEPARTMENT

iv'e been working with service proz for 5 years now and it only get better and better. They are willing to Try and improve the system and obviously have been doing a great job at doing so.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

everyone can see what's scheduled / you have the ability to change who can add notes/ schedule/ It's easy to navigate.

Cons:

i don't care for the deleting process, for example having to delete a duplicate work order. i also wish there was a way to make the original work order into the new homeowners information so we had every piece of info for when our service department goes out they can see the install and start up pictures.

jason L.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

SERVICE PROZ

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use mobile APP. I run my business mostly mobile on the road. Being in constant contact with my data is a great feature. I can take a service call and dispatch the work order to a tech anywhere. My techs can see the work order on their phone and know exactly where to go and what to do to get the job done. Great Product!

Cons:

Personally everything i have asked this software to do it has done for me! Nothing negative !

Jeff V.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Great software and service

I am in the field alot and its great that I can run my business with the software anywhere I am through my smart phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use both on PC and smart phone. Customer service is great and very fast. [SENSITIVE CONTENT HIDDEN] is very helpful anytime you need him.

Cons:

None I can think of. This software does a great job with all my needs.

Reasons for choosing Service Proz

Price and features

Reasons for switching to Service Proz

Not cloud based and very expensive to update.

Wendy R.

Verified reviewer

Building Materials

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Real Time Field Feedback

This software has greatly helped our company by providing us with real time job pictures and notes. This benefits us for liability issues as well as viewing job site problems by the office and sales staff. The visibility to see which job techs are working on in the their schedule without bothering them with a phone call is a scheduling benefit as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to see pictures and notes from the field in real time is great advantage to our company.

Cons:

Some of the data entry is redundant but this is may be due to how our company is choosing to use the software.

BJ H.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Service Proz Review

Exceptional customer service, responsive to concerns and requested modifications

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Photo history, mobile and desktop friendly. Personal

Cons:

It does not have the ability to upload video to the file

Reasons for choosing Service Proz

Smaller more nimble company

Showing 1 - 10 of 11 Reviews

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Service Proz 2026: Benefits, Features & Pricing

Overview

About Service Proz

Service Proz Screenshots

Service Proz Pricing and Plans

Service Proz Features

Service Proz User Reviews

Other Top Recommended Field Service Management Software

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