Towbook Management Software 2026: Benefits, Features & Pricing

Wondering if Towbook Management Software is right for your organization?

Our Fleet Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Towbook Management Software

4.8

(81)

Pricing

Starting at $49.00 per month

About Towbook Management Software

Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include maintenance management, routing, client administration and billing.

Designed for businesses of all sizes, Towbook automates the entire lifecycle of private property towing from adding drivers to configuring pricing and assigning additional job orders to workers. It allows firms to handle customer accounts by creating statements, receiving payments, tagging multiple accounts and more. Additionally, the solution comes with an interface for accepting/rejecting work order requests, uploading images and assigning drivers.

Towbook comes with an integration with Quickbooks to receive outstanding payments and generate/share invoices across team members. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.

Towbook Management Software Screenshots

Towbook Management Software Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Starter

$49.00

flat rate, per month

Plan includes:

250 Calls Per Month
Account Statements
Commission Tracking
Mobile Apps
Photo Uploads
Priority Call Text Alert
Reports
Square Integration
Unlimited User Accounts

Premium

$99.00

flat rate, per month

Plan includes:

250 Calls Per Month
Account Statements
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Call History Tracking
Commission Tracking
Digital Dispatching
Impound Management
Mobile Apps

Pro

$189.00

flat rate, per month

Plan includes:

500 Calls Per Month
Account Statements
Advanced Notification Service
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Automatic Mileage Calculations
Call History Tracking
Commission Tracking
Customer Portal

Ultimate

Pricing available upon request

Plan includes:

1000 Calls Per Month
Accident Reports
Account Statements
Advanced Notification Service
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Automatic Mileage Calculations
Call Chat
Call & Driver Map Replay

Enterprise

Pricing available upon request

Plan includes:

1500 Calls Per Month
Accident Reports
Account Statements
Advanced Notification Service
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Automatic Mileage Calculations
Call Chat
Call & Driver Map Replay

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Towbook Management Software Features

Popular features found in Fleet Management
Employee Management
Fuel Management
Geographic Maps
Incident Reporting
Inspection Management
Maintenance Management
Mileage Tracking
Route Optimization
VIN Lookup
Work Order Management
More features of Towbook Management Software
Accounting Integration
Activity Tracking
Alerts/Notifications
Billing & Invoicing
Client Management
Client Portal
Commission Management
Customer Database
Electronic Signature
Fleet Management
GPS
Lot Management
Routing

Towbook Management Software Integrations

QuickBooks Online Advanced

QuickBooks Online

Webfleet

Google Maps

Towbook Management Software User Reviews

Overall Rating

4.8

Ratings Breakdown

93%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.8

Lee B.

Verified reviewer

Automotive

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed January 2020

Is there perfection?

Just when I think Towbook couldn't possibly implement anything new that would help. BAM!! There it is..."The Next Best Thing!" That should be Towbooks Motto: "Towbook.....The Next Best Thing!"

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What's not to like. I have yet to find an issue. The crew does everything they can to help you along the way. They are just a click away and it's always like talking to a friend. They partner SUPERB customer service along with AMAZING software that truly streamlines our entire business. With a gun to my head i'd be challenged to find a down fall.

Cons:

NOTHING. There is absolutely NOTHING to not like.

Buffy R.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

The Business software of today, tomorrow and the future.

Has helped build our business to what it is today. Improved ETA times, ease of invoicing, and more. The Customer Service is Excellent and we will continue to utilize this program for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The GPS, and the ease of connection to our roadside provider network.

Cons:

We love everything about the software. Continually updating the software to satisfy clientele need.

Reasons for choosing Towbook Management Software

Has the best software, customer service and continually updating to meet clientele needs.

shahid k.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Best Tow Truck Dispatch Software ever used till now

It had helped our business better organized in Dispatch, Accounting, and GPS Tracking!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly, in the cloud, unlimited users, Digital Dispatch API integration with Allstate, NSD, DAA, Tesla and lots other and the best part about this is always evolving and improving! The inbuilt GPS tracking is another awesome feature. Kudos to Customer Service 24 X 7 available, we had reached them when we needed and they are always ready to help. We never had to wait more than 5 mins for help.

Cons:

Nothing! Nothing to complain about this software.

Christina W.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for free trial

Review source

Reviewed June 2019

Best Customer Service I have ever received

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall it is easy to use with a small amount of explanation. I feel like the programming is headed in the right direction. Towbook was recommended to me over and over and I feel like the main reason is the customer service. Here is a great example: I was notified a task/ticket needed to be created for an issue I was having, that it was created, that the conversation will be closed and that Towbook will contact me when they have a resolution. They have great communication! They are also available 24/7 which is great considering I do most of my paperwork after 10pm.

Cons:

It all comes down to who and how you do business with them. IE: The Autoclub NSD is extremely limited in what you can do, basically used only for dispatching. You cannot do any auto billing or payment tracking for them due to the Autoclubs limitation (not Towbooks issue but I was sold on the fact that you could). They have to be treated more like a shop account which is time consuming when they have such high volume. It is amazing for the Autoclubs that you can do auto billing and have payments auto applied/posted in Towbook. We have received many compliments on the professionalism of the the invoices/statements from our shop accounts. There is some back and forth on the web pages/tabs that I feel are unnecessary and could be updated with some programming tweeks but overall they have a great product and the absolute best customer service I have ever received. They have lots of reports but I would like to see a place where I can create a custom report myself and save it in my account or have Towbook create me a custom report and post it to my account that I can run that is tailored towards my business instead of rummaging through about 100 excel tabs I don't *currently* need.

Kyle F.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Amazing software

Amazing. Great support, great product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I absolutely love this software. Previously, we were using another product and the customer support was horrible. I began searching for a software that could meet all our needs and stumbled across Towbook. Two days into the free trial I was convinced it was exactly what we needed. The in app support is outstanding. The longest we've waited for a reply is maybe 5 minutes. Average response time I'd say is 2-3 minutes. I would also like to point out that some people are hesitant to trust "Cloud Based" software. In all the years we've used Towbook, we have NEVER had a connection issue or data issues. It has ran flawlessly. The features in Towbook check almost every box I could imagine a towing company would need. You won't be disappointed.

Cons:

The only con I could think of is some features are only part of the higher tiers. So if you aren't a very high volume company and could get by with a cheaper plan, you may have to purchase a higher one just to get all the features you would like. But even with that said, it's still worth it to me.

Peter C.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2020

Best Decision Ever

The staff at Towbook are top notch. Always helpful and friendly, and always able to assist. If they don't have the answer immediately, they will research the situation and find an answer. They are familiar with the towing industry, and it shows in their knowledge in responding to questions and concerns. They take comments and suggestions and actually implement them into the upgrades in the software package. I would recommend Towbook to anyone in the industry, the use of the software has created such an accountability for our income, it is unbelievable. It pays for itself time and time again! Towbook ROCKS!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Complete customization to allow for the most functional use and integration into our current operation. Customer service is top notch, always helpful, friendly, and timely! Continued upgrades are always useful and allow for even greater efficiency in running our tow operation. The ability to generate custom letters is also extremely helpful. The ability to have multiple users at no added cost is key!

Cons:

Nothing negative to say about this software.

Reasons for choosing Towbook Management Software

Multiple users and affordability!

MICHAEL B.

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Revolutionized My Dispatch System

Towbook make's it easy to contact them with questions or problems. The response has always been quick & simplistic. I would highly recommend the service to anyone in the industry

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love to be able to check my impound vehicles on the go. It has made my world simple to be able to dispatch even from the road. As an owner operator, jumping into a truck and responding to a call, but still being able to dispatch or respond to customer's questions about impound vehicles is nothing less than simple. How it calculates the charges and that you can set parameters for each customer makes it easy for the drivers to properly enter info with ease. With A mobile device you can work from anywhere.

Cons:

Sometimes during month end billing the program runs slowly it can be frustrating as the delay can cause costly time. I like to do month end on the last day of the month or the first day of the next month, and like to pound thru it quickly. When it slows down, I have a tendency to walk away and start another project. This delays me coming back to finish billing.

Steve r.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Amazing Product and Customer Service Agents

I think it has been amazing. I also think that you guys should recognize support team which has very professional well-spoken agents. The team always resolves any issues we have no matter how big or small and is also very quick to respond when we do have a concern. The team is also very uplifting and positive when you speak to them on the phone! One of the best customer service representatives I have ever come across.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how easy it is to use the product. I also like how it can be used by drivers as well and put on multiple different devices.

Cons:

Maybe just how many updates but that is the way of technology and why your program works so well.

Mark G.

Verified reviewer

Automotive