Towbook Management Software 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Towbook Management Software

4.8

(81)

Pricing

Starting at $49.00 per month

About Towbook Management Software

Towbook is a cloud-based fleet management solution that helps businesses manage processes related to consent towing, roadside assistance and more through dispatching, vehicle impoundments and invoicing. Key features include maintenance management, routing, client administration and billing.

Designed for businesses of all sizes, Towbook automates the entire lifecycle of private property towing from adding drivers to configuring pricing and assigning additional job orders to workers. It allows firms to handle customer accounts by creating statements, receiving payments, tagging multiple accounts and more. Additionally, the solution comes with an interface for accepting/rejecting work order requests, uploading images and assigning drivers.

Towbook comes with an integration with Quickbooks to receive outstanding payments and generate/share invoices across team members. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.

Towbook Management Software Screenshots

Towbook Management Software Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Starter

$49.00

flat rate, per month

Plan includes:

250 Calls Per Month
Account Statements
Commission Tracking
Mobile Apps
Photo Uploads
Priority Call Text Alert
Reports
Square Integration
Unlimited User Accounts

Premium

$99.00

flat rate, per month

Plan includes:

250 Calls Per Month
Account Statements
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Call History Tracking
Commission Tracking
Digital Dispatching
Impound Management
Mobile Apps

Pro

$189.00

flat rate, per month

Plan includes:

500 Calls Per Month
Account Statements
Advanced Notification Service
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Automatic Mileage Calculations
Call History Tracking
Commission Tracking
Customer Portal

Ultimate

Pricing available upon request

Plan includes:

1000 Calls Per Month
Accident Reports
Account Statements
Advanced Notification Service
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Automatic Mileage Calculations
Call Chat
Call & Driver Map Replay

Enterprise

Pricing available upon request

Plan includes:

1500 Calls Per Month
Accident Reports
Account Statements
Advanced Notification Service
Automated Email Call Processing
Automatic Address Completion
Automatic Impound Letters & State Forms
Automatic Mileage Calculations
Call Chat
Call & Driver Map Replay

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Towbook Management Software Features

Popular features found in Fleet Management
Employee Management
Fuel Management
Geographic Maps
Incident Reporting
Inspection Management
Maintenance Management
Mileage Tracking
Route Optimization
VIN Lookup
Work Order Management
More features of Towbook Management Software
Accounting Integration
Activity Tracking
Alerts/Notifications
Billing & Invoicing
Client Management
Client Portal
Commission Management
Customer Database
Electronic Signature
Fleet Management
GPS
Lot Management
Routing

Towbook Management Software Integrations

QuickBooks Online Advanced

QuickBooks Online

Webfleet

Google Maps

Towbook Management Software User Reviews

Overall Rating

4.8

Ratings Breakdown

93%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.8

Samuel G.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Great software!

Its been easy to use and with constant updates just keeps getting better. The driver apps are easy to use as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Towbook is a full solution for towing company management, we have run and invoiced over 40,000 calls through it. Its easy to train users on, easy to track drivers and job status and easy to quote jobs. It even has in depth tools for driver commissions and reports.

Cons:

The only feature its missing is a time card for drivers, that would truly make it a one stop shop for towing.

Reasons for choosing Towbook Management Software

It had the most modern and easy to use user interface.

REVA B.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

I wish there were 10 stars available for their tech support.....

I have satellite offices and we had trouble coordinating drivers, calls, and information from one admin/dispatcher to the next. Towbook is a VERY affordable option that gives you as much bang for your buck as you can find anywhere. Plus you don't get stuck on hold to speak to someone halfway around the world when you have problems. They have a variety of ways to contact them and they respond in a timely fashion every single time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like most that it's easy to use. I love that it's cloud-based so we can unify all my operations in different places to one real-time experience. I love that the company is very responsive to developing new features independently, but also works hard to implement changes requested by customers. There is not one human being at Towbook software that I have run into so far that I wouldn't be happy to have at my company!

Cons:

I seriously have no complaints. Can't complain about the cost, the overall value, or even the ease of getting it set up. They could have called it "Dispatch software for dummies" and wouldn't have been far from the truth.

Reasons for choosing Towbook Management Software

At first it was mainly the price. But it has become the one piece of technology that I wouldn't even consider switching out. The price is still the best of all options in the industry, in my opinion. You get great software, ease of use, reliability, responsiveness to developing needs, and the very best tech support of any software I use--hands down.

Reasons for switching to Towbook Management Software

Needed a cloud-based alternative so all users could see info in real time.

Lee B.

Verified reviewer

Automotive

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed January 2020

Is there perfection?

Just when I think Towbook couldn't possibly implement anything new that would help. BAM!! There it is..."The Next Best Thing!" That should be Towbooks Motto: "Towbook.....The Next Best Thing!"

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What's not to like. I have yet to find an issue. The crew does everything they can to help you along the way. They are just a click away and it's always like talking to a friend. They partner SUPERB customer service along with AMAZING software that truly streamlines our entire business. With a gun to my head i'd be challenged to find a down fall.

Cons:

NOTHING. There is absolutely NOTHING to not like.

Janet J.

Verified reviewer

E-Learning

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Invaluable to remote workers especially for dispatching

Overall, I would not mind using towbook again as it was easy to learn, especially being trained by phone/zoom for a remote position, and fhe program has the capability to handle everything needed in the dispatching roadside business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used towbook whrn working with a dispatching service that helped to set up our drivers with roadside assistance and insurance companies. It was easy to sue once i got the hang of it, and I liked that it was flexible and whether I was speaking to a stranded customer, a towtruck driver, or an insurance/roadside assistance company, the program had all the tools I needed to navigate for drivers, give customers eta's and find available drivers for companies setting up assiatkce for their customers.

Cons:

Sometimes the program would freeze up requiring a reset of the computer which during a busy wotkday answering calls can br very frustrating. I do not blame towbook alone however for the issues as some were caused by internet connectivity, but still it was frustrating and counter productive

Verified

Reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

The best Towing Software in the industry

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Towbook is extremely easy to use and has changed the way we do business for the better. This software allows us to easily keep track of what our drivers are doing and plan how to most efficiently utilize our fleet to get people safely out of harms way or to their destination. The visual comparison to the most used social media website makes Towbook very user friendly and non-intimidating. The software support (by online chat, phone and email) is easily and quickly reachable 24/7 and generally a response is helpful with problem solving solutions.

Cons:

When there is an outage it really cripples our operations. Thankfully outages don’t last very long and support is generally very transparent as to how long it is expected to last.

Jaci B.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Towbook Grew Our Company

We are wrapping up our 3rd year using Towbook. Our business has doubled in truck and staff count, but we can achieve all of our billing needs in less than 20 hours a week. That’s one part time position to cover 24,000 calls a year. From management to drivers and dispatchers, Towbook continues to stay on top of an ever changing industry at a very fair price. The ease of use in the office and on the road is astounding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automation of invoicing Auto submission to motor clubs GPS tracking of drivers Easy to use reporting Commission tracking Impounds customized to our state Constant advancements of software 1st class customer service

Cons:

The only con I can find is that I wished we had started sooner.

Tabish N.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Service I can not live without anymore

I can bill, make payroll, and dispatch all from my computer and phone. Less time on the phone and more time on the computer. I love it. Thank you making the transition so easy and helping my dad with things he needs so he can use it. Now all of my four companies use this software and we are making things happen for our customer at a rapid rate. Can not thank Tom Bacon for signing me up at the Baltimore Tow Show. I love you guys.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the fact that I can receive and dispatch calls from different motorclubs without texting or printing anymore. I save money from printing and also headache from whether a call was dispatched or not.

Cons:

The fact it has a few bugs that crash the app occasionally and hard to ;load up sometimes.

Mark D.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed January 2017

Next level

This product has changed my life and my way of doing business. Efficiency and transparency and my greatest benefit from this product. I love the fact that there is no contract or hidden fees. Set up was very easy and I was up and running in one day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can control and operate my business from anywhere

Cons:

Would love to be able to store video

Mike M.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Ease of use

Great! Love it, and would recommend it to everyone!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Towbook is great whether for the large towing company or the mom & pop towing company. Big or Small it meets everyone’s needs.

Cons:

When it’s time for an update, it does effect our use. We have to sign in & our of the app multiple times, to make it work

Chris C.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Great Customer Service

I can say that the staff at Towbook is extremely polite and friendly. Every time I would call in for some troubleshooting, the staff has helped in a quick and professional manner. I would love to have employees like Towbook. Keep up your awesome work Towbook!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy everything about Towbook. I really like the Quickbook feature. I like how it just pushes all my sales over. Being on the road as much as I am, I couldn't be in the office to create all those invoices. Towbook pushes all that over for me. Very cool.

Cons:

There isn't anything I have come up against that I haven't liked. I'm sure with everyone's feedback, there isn't much to like about Towbook.

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