TripMaster 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if TripMaster is right for your organization?

Our Fleet Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TripMaster

4.5

(93)

Pricing

Pricing available upon request

About TripMaster

Trip Master from CTS Software is a cloud-based solution that helps businesses in non-emergency medical transportation (NEMT) and paratransit industries streamline fleet operations. It lets users configure settings to automatically schedule rides, minimizing drive-time and improving customer experience with the brand.

Trip Master allows enterprises to create recurring reservations, track routes across ongoing trips and manage dispatching activities on a centralized platform. It enables users to visualize vehicle attributes and monitor drivers' performance using a color-coding functionality. Additionally, managers can utilize the interactive voice response (IVR) module to make outbound calls or send customizable notifications to customers before scheduled rides.

Trip Master provides an application for Android devices, which enables businesses to capture data such as pickup and drop-off odometers using global positioning system (GPS) technology. Pricing is available on request and support is extended via live chat, phone, email and other online measures.

TripMaster Screenshots

TripMaster Pricing and Plans

Starting price: $125.00

Free Trial

Free Version

Basic

$125.00

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

TripMaster Features

Popular features found in Fleet Management
Employee Management
Fuel Management
Geographic Maps
Incident Reporting
Inspection Management
Maintenance Management
Mileage Tracking
Route Optimization
VIN Lookup
Work Order Management
More features of TripMaster
Alerts/Notifications
Automated Scheduling
Billing & Invoicing
Bus Mileage Optimization
Communication Management
Customer Management
Customizable Reports
Data Import/Export
Dispatch Management
Driver Logs
Driver Management
EDI
Electronic Signature
Fixed Route Management
Fleet Management
GPS
Historical Reporting
Live Driver Tracking
Location Tracking
Multiple Route Support
Paratransit Management
Real-Time Data
Real Time Simulation
Real-Time Updates
Reporting & Statistics
Route History
Route Management
Routing
Scheduling
Self Service Portal
Ticketing
User Management
Vehicle Maintenance
Vehicle Tracking

TripMaster Integrations

Google Maps

TripMaster User Reviews

Overall Rating

4.5

Ratings Breakdown

57%

38%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.7

Functionality

4.3

Carol L.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

The right software for OUTS.

A Blessing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very reliable and the customer service is out of this world. You have a problem and they respond. If there are upgrades to the software it is completed with no extra charge. They maintain with maintenance when need and that is usually two time a month. Customer service is available 24 hours a day because they no the importance of keeping the system up and running. CTS has technicians all across the US so if you are in the different times zone other than Eastern time -- you will be service.

Cons:

I can't think of anything. I am pleased

Larry S.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

A must for public transportation

It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate.

Cons:

Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.

Reasons for switching to TripMaster

The software was inaccurate, and very complex to produce reports.

Vendor Response

Thanks Larry, we appreciate you and all you do to provide an essential service to your community and beyond.

Replied June 2021

Jenny G.

Government Relations

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed May 2018

It took about 10 days to figure out the things that pertained to what I do for my job.

It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.

Cons:

Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.

Vendor Response

Jenny, I want to thank you for your feedback and please know that we value any input we can get from our customers. I am sorry to hear that the system took longer to learn than anticipated and we are actually in the process of revising many of the primary pages to make them easier to learn and use. We are also updating our manual and when it is complete I will be sure that a bound copy is mailed to your attention. I know our trainers reach out back in May to try and schedule some follow up training but if there is anything we can do to help you get more comfortable with TripMaster please don't hesitate to give us a call. Thanks.

Replied October 2018

Verified

Reviewer

Higher Education

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Easy To Use Webbased Software

Our department uses Trip Master to schedule rides and to make updates to those schedules throughout the day as they occur. It requires minimal training to use and is a pretty straightforward program for the drivers to navigate.

Ratings Breakdown

Ease of use

Functionality

Pros:

It can be accessed on multiple devices from anywhere.

Cons:

Would prefer a sent messages tracking ability

Megan P.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Transportation Manager

Customer service is honestly amazing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the new Broker Tools Feature on how you can bill to logisticare and see denied claims. As well as active vehicles and drivers.

Cons:

When the system goes down, dispatch nor drivers can see any routes. I wish there was a function where you could attach attachments to riders files. It would be nice if dispatch could set an alert on a certain trip. I.e. when a driver selects arrive at the clients place an alert could pop up.

Vendor Response

Megan, Thank you so very much for your feedback on TripMaster, and our team here at CTS Software. Your suggestions below are excellent and will be documented for future updates. We are also in the process of developing some fall back options for the next time the cloud hosting environment experiences issues. We appreciate your business and look forward to working with you for many years to come. Sincerely, Adam Fox, CEO/Co-Owner

Replied May 2019

Eileen S.

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Excellent customer service, good an updating platform with newer features.

Daily I get benefits from the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clearly designed for the rural transit/paratransit industry. Ability to search, report, customize reports, and overall user friendly the software is even for the newest user.

Cons:

Lack of ability to look up reservations by City/Village that someone is coming from or going to. Lack of ability to text riders, and/or do mass notification about inclement weather or holidays closings. Other dislike, cost of downloading application onto tablet, as well as the restrictions on the number of logins/seats, especially given the monthly cost that we pay.

Vendor Response

Eileen, Thank you so much for your review. I am happy to say, we added the ability to do text message reminders last week and we hope this will be a big help to you and your team. We will continue to work on the other suggestions and will let you know when they are released. Have a wonderful week.

Replied October 2018

Tammy R.

Used daily for less than 2 years

Review source

Reviewed April 2018

I have used this in conjunction with a transportation company for the past 2 years.

As a brokerage Call Center, this has increased the transportation Coordination immensely in our community. The customers reap the benefits.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have found this to be easy to use as well as improving efficiency. The customer support has been immediate and great. This software has eliminated a lot of inefficient work that we used to do that is now computer generated. The reports are wonderful, precise and can offer a plethora of data in many formats. This is great when generating reports for a variety of finding sources. I like that once a customer is in the system, they stay in whether active or inactive. Our customers come and go all the time. Great feature.

Cons:

There are several different ways to enter information, so at first, it's a little daunting when trying to learn the system.

Vendor Response

Tammy, thank you so much for your kind words. It has been a pleasure working with you and the multiple agencies you are involved with. We look forward to growing with you and these agencies and providing more tools to help you improve efficiency and communication.

Replied October 2018

Monica W.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Awesome Support, Assistance, and Software!!

Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.

Cons:

The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!

Misty H.

Verified reviewer

Transportation/ Trucking/ Railroad

Used daily for less than 12 months

Review source

Reviewed April 2018

Overall works well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of dispatching using the software. I like seeing the drivers GPS coordinates in real time. This makes my job much easier.

Cons:

Non ability to manifest monies each day by user. The automatic default for a trip to be marked Urban is a concern due to all our trips needing to be marked Rural

Yvonne H.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Perfect software solution