BeyondTrust Remote Support vs ManageEngine Remote Access Plus: Which is best for you?

with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money

Overall it is not the most conducive for remote workers dependent on connecting to remote desktops.

Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work

I have not needed to contact their technical support on this product so I have no opinion on the quality of their support at this time.