All JIRA Service Management Reviews
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JIRA Service Management Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.2
Customer Support
4.3
Value for money
4.3
Functionality
4.5
Pros
"Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software."
"The integrations with Confluence and Jira Software made it easy to keep documentation, development updates, and service tickets aligned, which reduced friction when working across teams."
"I like having a centralized place to see updates, ownership, and progress, which makes it easier to stay informed and supports clear internal communication across teams."
Cons
"It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it."
"The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms."
"Reporting could be more intuitive, and sometimes it feels overly complex for smaller teams or simpler requests."
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