JIRA Service Management vs monday dev: Which is best for you?

Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.

It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it.

Utilize daily for work loads, goes great when everyone is on board to use it but certain features cannot be switched which would be helpful if you can customize more.

Not sure if it is my company versus Monday but no customer support on how to set up certain things. When I search for set up or to fix items, nothing ever comes up.