All Malcolm! Reviews
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Malcolm! Reviews
Reviews Summary
Overall Rating
4.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.9
Value for money
4.9
Functionality
4.8
Pros
"We wanted a solution that would empower our customers to self serve as well as free up time for our Client Support team to focus on more complex customer queries and the tool has done just that!"
"It is quick and simple for staff to add questions and answers to help our customer support obligations."
"It my best easy to use FAQ, Knowledge Base, Form Automation and Information gathering tool."
Cons
"Integrations are a bit lacking and haven't really seen man updates (publically)."
"It's a bit overbearing at times, and can be confusing to navigate."
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