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Josh P.
Advisor, 7 years
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Updated February 4, 2026
Track-It! vs Zoho Desk: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$995.00
one time
$9.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Ticket Management
3.67
See All
SSL Security
4.88
Issue Tracking
4.71
Chat/Messaging
4.71
See All
Integrations
See All
See All
Pros / Cons
- Simple interface making it easier to focus, and many options to customize the ticket arrangement.
- Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets.
Read more
- Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics.
- There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow.
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Ease-of-Use
4.1/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Value for Money
3.9/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4.1/ 5
Highest performing feature
in the comparison
4.3/ 5in the comparison
Functionality
3.9/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
