Lookout 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lookout

4.7

(38)

Pricing

Pricing available upon request

About Lookout

Lookout's software makes it as easy for Australian home care providers, and their teams, to provide the highest quality client care.

Being built by care, for care, you can trust Lookout's all-in-one software to empower your entire care organisation with; rostering and scheduling, claims & statements, remote care monitoring, compliance and reporting, client plan management, mobile workforce management, and to connect workers + clients & their loved ones and the care team and so much more.

Lookout Screenshots

Lookout Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Lookout Features

Popular features found in Home Health Care
Billing & Invoicing
Calendar Management
Care Plan Management
Claims Management
Compliance Management
Electronic Signature
Mobile Access
Patient Records Management
Payroll Management
Reporting & Statistics
Task Management
Time Tracking by Client
More features of Lookout
Access Controls/Permissions
Activity Dashboard
Activity Planning
Activity Tracking
Admissions Management
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Assessment Management
Attendance Tracking
Automated Scheduling
Charting
Client Management
Client Portal
Clinical Care
Clock In/Out
Communication Management
Contact Management
Customizable Forms
Customizable Reports
Customizable Templates
Document Management
Employee Management
Employee Portal
Event/Activities Planning
Financial Management
For Home Care Providers
For Long Term Care
Forms Management
Geriatric Care
GPS
HIPAA Compliant
Home Health Care Management
Incident Management
Insurance Management
Invoice Management
Medication History
Mobile Alerts
Monitoring
Multi-Location
Nursing Forms Tracking
Point of Care System
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Records Management
Reimbursement Management
Reminders
Scheduling
Search/Filter
Self Service Portal
Spend Management
Staff Management
Staff Scheduling
Task Scheduling
Third-Party Integrations
Transaction Management
User Management
Workflow Management
Work Order Management

Lookout Integrations

Sisense

Tanda

Workato

Xero

Intercom

Lookout User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

18%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.7

Functionality

4.6

Cliff C.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

Good CRM with AI features

Good technology that made work easier and easy to use interface

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use Dashboard that is user friendly AI tool for observations Ease to complete referrals

Cons:

No documents tabs to place documentation No budget tab

Reasons for switching to Lookout

Update to new system to make CRM more easy

Geoff D.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed February 2025

Great Care Management Software

The system is constantly improving. It is Australian, so they are very proactive when it comes to the changes in aged care.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and the team are responsive to all questions

Cons:

It is all very functional, so I have no complaints

Reasons for choosing Lookout

It seemed better. Also, Australian made and supported

Reasons for switching to Lookout

Procura was being made redundant. This was the best option and much better than Procura

Mark P.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2023

It has promise, but is not NDIS ready.

The Lookout Way has potential. If I were providing aged care brokerage services, it would be great. Sadly it isn't suited for NDIS providers without serious hacks and compromises.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great ticketing features and transparency between clients and workers.There are a lot of customisation options along with an APIAllows for self-booking.

Cons:

It is designed mostly for managing contractors.The API is missing core features relating to invoicingInvoicing is difficult to navigate.Cancellations are not listed on proda export and are structured poorly as options.Care plans are essentially word templates rather than forms and cannot be created or updated in the field.There are a lot of hidden addon costsWorkers cannot fill out forms.There is no document tab. Documents can only be stored in client notes.Service agreements and quotes can not be managed within the platform.

Reasons for switching to Lookout

The Goodhuman app way glitchy and kept crashing on staff.

Vendor Response

Hi Mark, thank you for this thorough review. Your feedback is valuable. We have logged it with customer success to explore some existing features, new updates and workarounds with you that could meet your needs, and we have lodged your feedback with the engineering team for future roadmap considerations. Some of the items you raised are on the product development roadmap already.

Replied June 2023

Rebecca F.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Reviewed July 2024

Home Care Manager review of Lookout

Our experience has been positive. We have received positive feedback from staff and consumer users. User friendly, clear, good support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, neat, dynamic. Responsive customer service and troubleshooting.

Cons:

Some features not quite there yet but on the roadmap for implementation.

Reasons for choosing Lookout

We engaged a consultant to identify the platform that best suited our needs and preferences

Reasons for switching to Lookout

Previous software provider was Discontinuing their platform

Joanne S.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Reviewed July 2024

Happy with the change

Overall I like it. There are some areas that still need to be looked at but overall it has been a positive change.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the uninvestigated observations section. It alerts the care advisors to any changes in clients condition- health, social etc straight away. Carers like that CA can reply back to them.

Cons:

Unable to find documents. Once in notebook they are lost. Need to be able to find these more easily. Clients and families still not able to see carer notes.

Reasons for switching to Lookout

Business decision. More options with Lookout.

Vendor Response

Thank you for your review, Joanne. Glad you are happy with the change and have shared your feedback with the team.

Replied July 2024

Andrew C.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for free trial

Reviewed September 2024

Clear leader in the field - and it isn't even close

Fun, enjoyable, satisfying. Professional ... what else is there ?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Technical capabilities - API is extensive. Pre-sales support is astounding

Cons:

UI could do with a bit more polish and understates how great the actual product is

Reasons for choosing Lookout

API basically, plus also peer reviews etc. etc.

Reasons for switching to Lookout

EOL for Procura, but it was also rubbish

Tanis T.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 6 months

Reviewed February 2025

Lookout review.

Overall I think lookout is a system that all providers should use as like I said, it captures everything thats needed, its very clear on where to find different tabs, the fact thats its linked to so many different things still blows my mind. The lookout team have just made this an amazing program to use and I very much am happy to be using this.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After using multiple platforms and systems I find that Lookout is very clear, very easy to use and with how streamlined it is I find that it still captures everything needed.

Cons:

Not so much what I like least but it would be beneficial to have the client contribution on the dashboard under the funding section with the subsidy and ITF. Currently if a member does make a VC the only way to find is to search through all tickets which can be hard to find at times.

Cerello S.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 12 months

Reviewed April 2025

Positive experience

it has been very positive experience for me and my team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

how easy it is to navigate whilst still providing all information you need.

Cons:

I wish there are built in clinical assessments loaded in

Maegan T.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed January 2025

Efficient and easy

My experience has always been great, I really appreciate it and it's efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy the simplicity of it, it is very easy to navigate.

Cons:

I don't enjoy how there is no backup if you accidentally refresh the page and lose all your notes. I also wish that there was a quicker ability to hyperlink other than having to scroll and hit the button every time.

Rebecca B.

Verified reviewer

Retail

11-50 employees

Used weekly for free trial

Review source

Reviewed August 2025

Amazing company